7159 Philips Hwy, Jacksonville, FL | Directions 3225630.135239 -81.509817
Mon. - Sat. 11am - 10pm;Sun. 12am - 9pm
HORRIBLE SERVICE and RUDE STAFF!!! – I have never written a review on the net before but I couldn't help but to write this one.
Food is decent but service is TERRIBLE!
I ordered one roll and the person I was eating with ordered Hibatchi Chicken. Not only did her Hibatchi Chicken arrive before my sushi, but after an hour, my roll still wasn't there and she had finished her food. I watched as people came in the resturant after me and exited before me, all receiving their sushi. When I inquired as to why my order was taking so long, I was told by a very rude waiter that the restuarant was busy and that I needed to be patient, that it would be out soon. I watched 3 rolls go out (same that I ordered) to other customers. When I finally told them that we had to go and just cancel it, they proceeded to tell me that it was almost ready and that I had to take it to go!! I didn't get the roll until 10 minutes after it was "almost ready"! THEN they charged me for it!!
In addition, while I was there one couple walked out and yelled to the cashier that they had been waiting for their check for 30 minutes after asking repeatedly and that they had left their cash on the table. I watched the same RUDE waiter try to convince another customer to just eat a roll even though it was not what she had ordered.
I will NEVER go back to this place again. I understand that restaurants get busy and that sometimes mistakes happen, but at LEAST apologize! Do something to make it right! Please, take my advice and STAY AWAY from this place!!!
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Hing Lung Sushi House on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.