4060 13th St, Saint Cloud, FL | Directions 3476928.251440 -81.313435
Food is Okay, service is terrible, Jeff was our last server. Slow, rude. Margarita's are never made the same way twice. One time I got OJ in mine. Takes an hour for fried foods. No manager in site. Staff is unprofessional, but must take a cue from the lazy manager that you never see.
I used to come here every Friday night to play pool with 2 buddies of mine and also for their UFC fight nights on Saturdays. I'm sad to say that this will no longer be the case. As a loyal customer I've given Sidelines well over $1,000 in my business over the past 6 months, so you could understand my shock when I was treated like a second class citizen by the owner of the establishment. They have always made me feel uncomfortable and somewhat insulted when I would point out excess charges, but they had the monopoly on pool tables in my town so I took it as an acceptable annoyance.
Last night was a whole new beast. Pool tables are $2 a person/hour, so naturally when our table was charged over $30 for less than 4 hours of play and 3 people on the table ($24 max right?), I said something about it. I've always been cordial in my dealings with them whenever there was a discrepancy. This time however, when I was approached by the manager/owner (I couldn't get her name and she wasn't wearing a name tag), she told me she looked up at one point and saw a 4th person with us so then charged us accordingly. She must have been referring to an old classmate of mine who was only chatting with us for about 10 minutes, he did not play one game or even hit one ball. When I told her this, she started accusing me of lying right off the bat and giving me an unbelievable attitude complete with sarcasm and threats. Even after confirming through the camera recording that there was no one else playing with us, she told me if I had a problem with it I didn't have to play pool there. I couldn't believe it! She changed her argument and said that was how her system works (basically if she happens to see you socializing with someone else, you're getting charged for that person) and that I should just deal with it. She then very rudely proceeded to hold a vote over whether she should kick me out or not amongst her staff, probably one of the most unprofessional things I've ever witnessed. She was clearly taking pleasure in the whole thing. She was very animated and started drawing a crowd around, basically ganging up the restaurant and wait staff on me. She then randomly blurted "Maybe you should grow a pair and start spending some real money around here like a man and I wouldn't have a problem with you." I guess the $8-10 I consistently spent there wasn't enough. After 20 minutes or so of arguing she reluctantly took the charge off, but not without insulting me on the way out.
I used to love playing pool here, but if you ever point out a mistake on their part, you will mostly likely be ostracized and treated like garbage. It was the worst experience with a business I've ever had, I wouldn't recommend this place to anyone anymore.
Amazingg – Just saying all you people who down sidelines just makes them more popular. Also i find everything there fantastic. Service is good. Food is amazing. As far as games go there amazing not to packed sometimes packed. Very nice workers. its sad to see people post crap down about this place for being in a tiny town
I will never go to this place again – I have been to this specific establishment only a few times. On those ocassions my expirence was soo bad the facilities are never clean or stocked.... and the employees do not have manners using profanity.
sidelines yea, thats how u feel getting ANYTHING! – we sat down for dinner and drinks here and was very disappointed it turned out to be horrible waited soo long for our first service then when we finally got our food the waitress threw it on the table then quickly walked away did't ask if we needed anything , so no problem mon. we thought oooo maybe she's having bad day . then we finish with the meal -( no one came back to check) we went to the counter to geta drink and pay bill the bar tender was picking her nose. eeewww! i don't think my huband and i will ever go back BAD SERVICE-FOOD -c rated
The best place to watch a game in town!! – I frequent Sidelines every week and I have NEVER had a problem. They show UFC fights at no charge & have a lot of drink specials during the week. I think people should expect to wait a few minutes for food, I mean hello they have to cook it! I love coming to this place & have a great time... AND I use my credit card! I have never had a problem... GO SIDELINES!!!
The worst customer service – I live in Saint Cloud and brought a friend who is not from around here to sidelines. They charged him $10 more then he authorized on his bank card. When he called there they told him that the servers mistake was only human error and that they would not be held accountable for human error. He then drove 45 min. to speak with them in person and they told him to leave or they would call the police. The server also didnt charge us for some of the things that we had ordered, so i think she was just trying to get a bigger tip. we gave her a 5 dollar tip. I guess she wanted a $15 tip and thats why she took another 10 from his bank. This restraunt is making the town of saint cloud look bad. If you love Saint Cloud please dont support this terrible place of buisness by going there.
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