Chicago >Clothing > Tory Burch Llc
66 E Walton St, Chicago, IL | Directions 6061141.899995 -87.625816
Mon-Sat 10AM - 6PM CST Sun 12PM - 5PM CST
Neighborhoods: Central, Near North Side
Terrible Customer Service – If you think that is bad try emailing Tory Burch Customer Service. The worst customer service ever, I swore off purchasing Tory Burch after my first unhappy experience but purchased again only to experience the same bad customer service over again. I am now arguing because I followed an email link for a 60 off sale - spent over 600. on sale items and found one of the items wasn't 60 off. I wrote 2 emails pointing this out before the items were even shipped. They didn't respond to my emails so I emailed again only to get an email back saying they responded yesterday. I searched my email and I have nothing. And wouldn't you think if that was the case they would have included the email message again....they did not. I'm rambling but to sum it up they could care less about their customers. HORRIBLE CUSTOMER SERVICE
Horrible Customer Service – Last week I was in the Tory Burch Chicago store and purchased a pair of black patent leather flats.I wore my shoes the next day for about an hour which included walking outside my house as I was watching my daughter play outside. It became clear that I purchased the wrong size and decided I needed to exchange them for a bigger size. I went to the store today and was told I would not be able to make an exchange. I am still shocked and horrified that I can?t make an exchange- I don?t even want my money back- I just want the correct size. The shoes are in very good condition- near perfect- and had I thought to wipe off the bottom with a wet rag the woman who helped me would have never known I wore them. She communicated I could not return them or exchange them and my option was to have them stretched. I found it odd that she immediately referred me to having them professionally stretched - in fact, it only leads me to believe they have to do this often to get around this severe policy. I find that a pathetic way to placate your customers. I was given the card of the store manager, Stephanie Wild. It was almost as if the woman who helped me knew it was an unbelievable policy and didn?t agree with it herself. I called and Stephanie told me that the policy is not to accept exchanges when the merchandise has been worn. I must stress to you the condition of these shoes. They are in prime selling condition. Stephanie went on to tell me that the policy is in place to protect Tory Burch customers. Um, Stephanie, I am your customer and you are not protecting me! Not only that, but with the economy as it is, you should be thankful I am a customer at all. Also, I noticed you sell shoes for kids. As a mom, I can assure you kids don?t always make the right decision about shoe sizes when they are shopping. I can only assume you have had difficulty trying to enforce this policy with children customers in the mix.
The New York socialite-turned-fashion icon launches her luxe brand in a boutique just off the Mag Mile. – In Short
The bold double 'T' insignia emblazoned on ballet flats, purses and trench coat buttons have become status symbols among fashionistas-in-the-know. Calling her collection eclectic American with influences from 60s French mavens like Catherine Deneuve, the designer mingles masculine with feminine touches such as abstract florals with wool flannel pants. Her 2,400-square-foot store sports equally chic details, from an olive green carpet to creme sofas and orange-hued shelves.
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