2180 Randall Rd, Carpentersville, IL | Directions 6011042.120576 -88.336101
Mon-Sun: 12am-10pm, 10:30pm-12am
BAD SERVICE!!! – The service in this location is very bad.
We ordered by drive thru and we had to wait a while, nobody greeted us or took our order until we said hello through the speaker. Then this lady took her sweet time to give us our order. My husband asked if there were 10 pieces when the lady handed us the box and she nodded. I did not hear any word from her, not even a thank you. As we drove away from the store, I started to count the chicken and sure enough, there were only 8 pieces. We drove back to the store and I went inside and talk to the same lady. She did not even said a word, she just counted the chicken and added 2 more. I did not even hear an apology from her. I know we make mistakes but if you work in a customer service it would really help if you are courteous, friendly and apologetic to the customer. We are not from this location. We bought this chicken for my sister-in law's party in Huntley and she did tell us that this location has really bad bad service.
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