18315 South Lagrange Road, Tinley Park, IL | Directions 6048741.557206 -87.851552
Great find – I was too tired to drive after driving back to Iowa from my sister's in Indiana, and saw this place off of the expressway. I love Country Inns and this one is reliable for the brand.
The receptionist was extremely friendly. She went out of her way to make restaurant suggestions since I didn't want to drive too far.
The only negative thing is it doesn't look very modern. I think they need to get away from the antique roadshow furniture and carpeting. Otherwise, great hotel.
Deceptive Practices – The Hotel charges you for Suite rooms that are not actual Suites?? The Suite room we had was really a studio with only ONE TV. People with us had the same price with a room twice the size and 2 TV's. I'm okay with it if you are being upfront but to do it and try to hide the fact is not right!! In addition, when you got questioned about it the proper answer is not, Yeah I KNow What You Mean?? If you do then why would you not charge a discounted rate for that room? Offer something? We booked there for 7 days and stayed only 3 due to this response. I would have stayed for the room at a price that was $20 LESS to adjust for the size but they would rather have lost the revenue. I know they expected me to just walk away and not say anything but I'm still upset after 1 month ago. In this economy, why would anyone think this is okay? The Owners of this hotel should be upset that this is the kind of attitude they had. I can guarantee I will tell this story 50 times and it does not speak well of the hotel!
They are clueless when it comes to customer service. I asked where the Skating Rink was located and got an answer of " It's somewhere close?" Why would they not have directions to it considering there were 80 people going there from the Hotel?? Poor Service. Manager Could Care less.
The only person that gave me any feeling of care was a lady that was running the Breakfast shift on our last day. She was very nice. I really felt bad for her because she has to work in such a bad environment !!
To the manager of this establishment- Shame on you !!
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