Boulder >Auto Dealers > Flatirons Subaru
5995 Arapahoe Ave, Boulder, CO | Directions 8030340.014680 -105.241456
Recently was involved in a car wreck that totaled my 2010 Subaru Outback. I had just paid it off the week before. : ( I knew, without a doubt that I would buy another Subaru because of the excellent safety rating and incredible gas mileage, although I was really dreading the "purchase experience". I can't say enough about the fabulous sales representative, Bill Kid who restored my faith in "car salesmen". He was extremely pleasant, informative, patient, professional, and thorough. The experience was top-notch, from beginning to end. Kerrie Bowen, helped us through the financial arrangements in a very short amount of time. I can't wait to try out their service department!
I have been taking my Outback to Flatirons for service since I bought it in 2008. I am always impressed with their friendliness and thoroughness. I never feel pressured, they are efficient, plus I get a free car wash and cappuccino. I don't plan to ever switch dealers. Maggie Grewe is an especially nice service agent.
I wanted to share my fantastic experience with Flatirons Subaru! The entire experience felt as if I was working with a family. It started off with me being welcomed by Cara Slaughter who was very friendly and helpful. I met Ray Muller who treated me with respect and very kindly. He was extremely thorough, he walked me through the 4 car choices I was interested in. We Test drove each one together. and I got to see why everyone I know that owns a Subaru, loves there Subaru! Now I did look at another one other dealership in the area that has comparable price points for there cars, where the service was less than stellar which made my decision easier on picking a Subaru. When I had made my decision, Ray and Shae Hansen the from Finance worked with us on our time crunch and stayed late and worked with me on the deal. The quality of time that each person spent with me, really made the difference.
I love Subaru, and have made the majority of my auto purchases at Flatirons Subaru. I have had excellent service in regards to sales, service and the paperwork process waw quick and efficient. I have worked with Jon Ferguson and he has provided stellar service - so much so that for my last purchase of a 2012 Legacy Sedan, I drove from Omaha to Boulder to make the purchase, despite the fact that we have 2 Subaru dealers in the city
I drove off the lot in a dream car! – I went in to Flatirons Subaru to talk with the Finance Officer, Shae, about getting a loan to buy the car that my girlfriend had leased, but that I had paid for, a 2009 Subaru Impreza. She helped me through that, but then saw that I really wanted a different car-a fantastic 2012 WRX. I had no idea I could get that car, and am still totally pumped to be leasing it now! Jon Eric took over and walked me through with the new car. He did a fine, professional, efficient and extremely friendly job. The whole process happened quickly. I really felt like they were willing to work with me and make something wonderful happen.
My car is fast, sleek and makes me happy every time I drive it!
Service – Flatirons Subaru is a great place to take your car for service. KRISTEN MILLER is very sweet, professional and knowledgeable. I will being many more vehicles to this dealership for service and recomend Kristen Miller highly !
Terrible Start ... Super Finish – I decided to check out Flatiron's Subaru 9/19 in order to possibly test drive a 2011 Impreza wrx. After having a less than steller experience at Valley Subaru in Longmont, I decided I would try a bigger seemingly better dealership.
Let me preface this second part with stating, I am a younger female in college, with this being said I went in looking for someone to help me more than the Longmont dealership had. I looked at the inventory and asked to speak to a sales rep (which, shall I say, I dont typically do typically I hate asking for the sales reps). The lady Arlene Ott was the first sales associate to help me. I introduced myself and didnt know her name until we were saying goodbyes, which she had already forgotten my name by that time. To say she was rather unhelpful would be an understatement. I corrected her on cars she had on her lot, and she didnt quite know her selection. She then pretty much stated I couldn't afford the car I was looking at and I should look at older cars. This frustrated me and I planned on not returning.
However, when my mom wanted me to test drive a new car she said lets go to Flatirons, after telling her my previous experience, she was a little sour at the idea of going back and was willing to give the lady a piece of her mind. We got there and immedately was greeted by Xavier Gronros(Garmito as his card says) (this was nice because I didnt have to search for help) we explained the prior situation to him and he was egar to change our experience around. After walking though the cars he had in stock, we took the older 2006 for a spin. I loved the car but still kind of wanted to go with a new one. He was more than helpful pulling up the inventory of surrounding dealerships in order to find exactly what I wanted. He never once tried to pressure me into purchasing, and at the end of the night after working with him for over 2 hours I decided to reserve the new wrx that is coming in.
Honestly, my intentions entering the dealership this afternoon were to test drive a new one and buy elsewhere. However, after Xavier's excellent help I refuse to go elsewhere. Arlene lost a sale and almost lost a buyer thankfully Xavier was so helpful, he treated me like an equal and I reccomend if you go there ask for him. He wont steer you in the wrong direction!
Great service, low pressure – Flatirons Subaru has a great service department and a great sales staff. ask for Xavier Gronros for honest dealings.
Marie Gabriella-AcuraTL – To Whom it May Concern:
I am deeply impressed with the sales process that I received when purchasing my new Acura TL at your store from Marie Gabriella. The process was painless, informative and super smooth allowing for excessive confidence when signing the dotted line. Marie was fantastic and I have referred others to Flatirons, in order to specifically work with Marie. Her knowledge of the automobile industry and various competitor comparison, make her an extremely valuable asset to your organization. Thank you Flatirons Subaru!
Catherine A. Cox
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