Tacoma >Fitness > Tacoma Allstar Fitness
2505 S 38th St Ste A110, Tacoma, WA | Directions 9840947.223113 -122.469892
Neighborhoods: South Tacoma
...beware. – I have been a member at All Star Fitness for 2 years now (since March 2010) – and I have generally been happy with the gym. It's a typical gym.
Recently, my opinion of the gym has take a nose dive.
A couple of months ago, my locked locker was broken into, and my wallet was stolen (I was one of four victims!). All Star Fitness did nothing to re compensate me (I didn't really expect them to – but some sort of customer service gesture would have been nice). All I got was excuses from the manager (he was very apologetic though). Moreover, absolutely nothing has changes in the (lack of) security measures this gym takes. Theft if rampant here. Please use caution with your things (if you are thinking about joining).
My biggest complaint – is that the men's showers have not worked properly for the last 10 days. This is just unacceptable. I asked at the front desk – they gave me some excuse about how the washers are running and the gym is “really busy”. (I have been an extremely regular user of this gym (for 2 years) – and there has never been a problem with the showers before). The girls at the front desk gave me a form to fill out – which I did – asking for them to PLEASE fix the showers. We shall see. I doubt it will happen.
I would rather see you not join this gym – it is crowded enough (especially after work). Management cant handle the problems they have – I DOUBT THEY CAN HANDLE YOUR PROBLEMS TOO.
I haven't decided if I will switch gyms (yet), but I am pissed that I couldn't take a shower tonight (the last nine nights haven't been that big of a deal – but I needed to shower tonight – and I couldn't – which is wrong and has been a huge inconvenience) (and, definitely not what I paid for).
HORRIBLE !!!!! – This company shouldnt even get a star !! Contract is misleading and they will lie to get you to sign a contract. Even with a doctors note you still cant cancel and when you want to cancel they give you the run around. BUYER BEWARE !! HORRIBLE LAZY STAFF . Cannot believe i have been treated this way with any business.
Cheapest in Tacoma, NOT family friendly, Horribly Managed – I've been a member of this club since shortly after they opened, Its a great place if you never come in contact with management or need assistance about a concern.
This started with them selling me on how "Family Friendly" the club is, my 12 yr old daughter is too young to join (use machines) and too old to play in the little kids area (really designed more for early-mid grade school kids), but they would figure it out - she can go swimming or sit and watch TV. This was due the the rules not being closely monitored for a few months and they got skipped over. After a short time they tightened up all the rules - and it became clear that there was no place for her to go, so I would not be able to work out or do anything.
After my contract was up, I checked everywhere in Tacoma, LA Fitness was like going to a slimy used car lot, The "Y" is expensive, I grudgingly found myself going back to Allstar Tacoma as nobody could even touch their prices.
Shortly after joining again, they started a youth Martial Arts program. I'm thinking...FINALLY! Something for my daughter to participate in! She has suffered some set backs due to lack of self esteem, and social skill issues due to living with an older brother with Autism. In 6 months time, this martial arts program has really started turning her attitude around, its been amazing. The instructor was an awesome guy, just has an amazing touch with kids.
I state WAS because they JUST CANCELED THE PROGRAM. 20+ kids and adults just got screwed. There are no other programs for her, and once again, Allstar fitness gives me a reason to hate them.
Pay the extra money, go sign up at the YMCA, or go buy a used rack of weights from Goodwill. Trust me, you wont regret the decision.
very unprofessional staff – My husband and i were both members at all star fitness tacoma. Recently we had to cancel our memberhip since my husband got deployed to iraq and i moved to florida. We canceled in advance, gave them copies of my husbands deployment orders and signed our cancellation papers which stated the last draft from our bank account to be in june. July came around and this place drafted the amount for both memberships!! When contacted managment i got told they didnt have the orders and therefore didnt cancel our memberhips. When i asked why am i holding cancellation papers in my hands that state the type of evidence i handed in in order to cancel..., also signed by a manager..., i simply got told: I dont know. So i gave them another copie of orders, and was assured the amount will get refunded within 7 days. 3 weeks later, the money still didnt show up so i gave them a call once again only to be told that "Olga" (manager i guess) wasnt in today and she would return my call the next day. Of course i didnt get a call back, so i called back AGAIN only to find out she didnt know anything about this, never got my message from the Front Desk. Apparently their corporate office never got the cancellation from the unprofessional staff at all star in tacoma and im guessing in a few days they will draft from our bank account once again. This place is just simply ridiculous .
AllStar is a great place to work out, However-- – AllStar is a great place to work out, has lots of equipment, swimming pool, etc., but I am dissatisfied. When I joined with my son & grandkids a couple of months ago, It was for the purpose of providing a little break once in a while for my son (who is unemployed) and my grandchildren from the boredom of everyday stuff. However, after a couple of months we found that we weren't using the club often enough to make it worthwhile. When I notified AllStar of our intention to discontinue our membership in one month, they advised me that I had signed up for a one year membership. We had gone through a sign-up procedure with an AllStar representative-- sign here, initial there, etc. when we first joined. I thought that the rep. had indicated that we were signing up on a month to month basis, "no obligation, quit anytime you want". I may have been mistaken; I guess I should have read the fine print. Being on social security, it is a bit of a strain on my budget, so I made what I thought was a reasonable and acceptable offer to the director of AllStar - that I would pay the difference between the monthly rate and the annual rate for the two months that we used to satisfy any shortfall to AllStar's budget. The director of AllStar refused my offer, stating that I had signed a binding contract, and I am obligated to pay the remainder for TWO memberships for TEN months, approximately $700.00. I also contacted their corporate headquarters in Seattle with the same result. I fully intend to honor the contract that I signed, but SHAME on me for not reading the fine print! So, while I admit that AllStar Fitness has done nothing wrong, I would suggest that anyone thinking of joining, read the fine print first!
Not a friendly place – the Manager never returned my calls, some trainers are very rude and they pick and choose who they are nice to.
After they have your commitment and your money they are done with you.
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