Portland >A & G Rental Management LLC
1800 SW 1st Avenue Suite 640, Portland, OR | Directions 9720145.51034 -122.67772
M-F 9am-5:30pm, Sa-Su Closed
Neighborhoods: Downtown, Neighbors West - Northwest
Sorry to say, but A & G Management MUST be the only people writing the positive reviews.
Do not believe their lies.
They charged a move-in fee of $500.00!!!! In addition to a non-refundable deposit, plus a refundable deposit. Good luck getting the refundable deposit back in full!
Make sure you take plenty of pictures BEFORE moving in and AFTER you move out. They charge for damage to the house that you did not do. They will charge you high fees for small damages that were there PRIOR to you moving in. Such as a window blind may have a small rip or tear. If you did not take a picture of it and get it in the contract that is was PRE-EXISTING, you will be charged when you move.
Best of luck if you are already stuck with these suckers.
As an owner, I have used A&G Rental Management for over 4 years.
They have always kept me informed and taken care of any issues or repairs.
I'm excited to finally move into my condo in February.
If I were to rent out my condo again, I would use A&G,
I reviewed A&G in the past and portrayed them negatively and wish to withdraw my previous statements. In hindsight I realize that I was equally responsibility for the frustrations I expressed. A&G has stepped up to the plate, offering a fair and equitable solution to all of my concerns. Angelina, A&G's new team member was instrumental in working through these unresolved issues. As a consummate professional Angelina will undoubtedly help lead A&G to a great future. My lease is over and I am moving on and wish A&G a prosperous future....
Great Company from an Owner – To Whom It May Concern:
A&G Rental has represented our condo for about three years. In that time they have been nothing but professional and have relieved us of any worry concerning our property. We live abroad and it is such a relief to have our interests so well taken care of. When we first asked them for their help they took numerous photos of our place and quickly got our property on the market. When renters left they quickly found new renters and kept us informed every step of the way. Our monthly statements are sent to us on email and anything that comes up concerning upkeep is taken care of quickly.
I would recommend them without reservation.
Great Company to deal with---Very professional! – Not sure why all the bad press...nothing but positive feedback here! They are very responsive, and easy to deal with!! I would not hestitate to recommend this company to anyone!!
One of the Best!! – I went through and read all the postings that people have written regarding company, I was like why all the negative, it was a very pleasant experience for me personally. I have dealt with other property management companies and I can say for certain that the knowledge that Erlin/Melanie have in rental properties, real estate laws and the dos and don't s of what is allowed and not allowed was very refreshing. Initially when sitting down with them to discuss a owner/business relationship they explained everything with me in detail. When we did the home inspection /walk through they were very thorough. I think that those individuals who have indicated that they had a bad experience, I wonder if they realize exactly what this company does for their owners/tenants. They go over and above any other company to provide the owners/tenants with a positive experience.
When we had an issue with a leak in our unit, they were all over it. The office manager contacted the vendors, notified me as the owner about what was going on so that I could make a decision on the best course of action. Communicated with the tenants to schedule entry into the property. After the issue was resolved, they notified me that the problem had been taken care of. Communication, yes!
On the accounting side, if there was ever a question on my owners statement, I knew that I could pick up the phone or email the office and connect directly with the accountant or one of the managing partners and they would resolve the issue quickly and efficiently. Customer Service, yes!
On the leasing side, awesome. My unit was properly marketed, presented to prospective tenants and was rented within two weeks of handing my property over to A&G Rental Management. Pleased, yes!
Overall, my experience has been most pleasing and I will continue to stay with A&G Rental Management and I encourage others to use them as well. I think people need to remember that no one is perfect, and people make mistakes, you just need to sit down with A&G Rental Management to know you are definitely getting your monies worth here.
Worst Property Management Co. – This is hands down the worst property management company in existence. Even if you love the potential home/apartment/condo - DON'T do it. You'll be walking into a nightmare. Upon move in, they were to notify the property to prepared for my arrival. They did not. I had to pay for movers to stand around for 2 hrs while they figured it out. The first week the furnace didn't work, although I paid for rent. In the middle of my contract they raised the rent; by the end of my contract I paid $200 more a month for rent. Although anyone who knows me calls me super Type A ridiculously clean, upon move out they charged me over $500 for repairs that were ridiculous including money for the garage opener that was left in the draw upon their request. In my 14 yrs in Portland, I've never experienced such a total lack of professionalism.
Worst Rental Agency - Ever? – If I could give 0 stars I would. There is nothing redeeming about the professionalism or courtesy that this company provides.
If you want problems ignored and customer service non-existent, please don't hesitate to use them for your service.
We've had numerous emails regarding safety issues, refrigerator problems, and garbage left over from previous tenants go completely unsolved.
Run fast and run far
Nothing to see here, move along – Melanie and Erlin are two of the nicest people I've ever met. They are very cordial, great listeners and just, well, pleasant. Unfortunately, they are not very good at what they do for a living.
They managed my single-family home that I needed to rent out as I was relocating away from Portland. They cut me a good deal on their monthly fee, but don't feel at all like I received the service I paid for.
First, I was promised inspections of the property every six months. Except for one, I have no idea if they ever happened over the span of two years, since I never received inspection reports (and the one I did receive was three months late). We were in touch with our previous neighbors so we knew that the tenants were good tenants, but I felt like I was paying for the inspections that never happened. Had they happened, they might have caught the clogged rain gutters, which ultimately caused water damage int he garage.
Second, it was common for me to receive receipts for work done on other people's property, and no receipts for work done on my property. Two phone calls would get things straightened out (two, not one). This would not be a big deal if it happened only once - it happened four times over two years.
Third, the rental contract stipulated an increase in rent of a fixed amount after one year, which the tenants agreed to. When the year was up, I noticed that the tenants were paying the same amount. When I asked A&G about this, it took about a week for the issue to get resolved. I was paying them to stay on top of these things - I never should have had to make the phone calls.
Fourth, after selling my house, closing the account with A&G was the last adventure. I received a payout check which was much smaller than I had expected. The problem wasn't the amount, but rather that the owner statement didn't show a break down of charges, so I had no way of telling where the money in the reserve account went. After six emails back and forth, I was shown an owner statement for the previous month, that was never sent to me. It contained the break-down I was after. I surmise that the reason it wasn't sent was because there was no check to send with it. Rather than acknowledging this, I was assured that owner statements are sent monthly, along with back up documentation on invoices paid that month. Um... kay.
As nice as they try to be, I just get the feeling that they are in over their heads. Over the course of two years, most of my phone messages and some of my email requests were simply ignored. I had to ask almost everything at least twice.
The whole point of acquiring the services of a management company was so that the owner doesn't have to chase down the details. A&G is simply not that good at the details.
DO NOT USE THIS COMPANY – This is the worst property management company I have ever come across.
Finally found a reliable tenant, and they refused to re-sign the lease if this company was going to be the management company.
They convinced me that the tenant was not telling the truth and to stick with them.
After that my house sat empty for 8 months. I had to drop the rent by $400.00 before I found another tenant and they ran that one off also.
They did not care that my house sat empty for months on end. I was the one stuck with the utilites, taxes and mortgage payment!!!
I finally gave up on them. I went to another management company and they rented my house with no problems and the tenant is very happy.
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