Raleigh >Roofing & Siding > Roofwerks
809 Mt. Vernon Road, Raleigh, NC | Directions 2760735.790526 -78.721459
Mon. - Sun. 24 Hours
We chose Roofwerks — after getting bids from three other roofers — because of their very good Angie’s List reviews and the fact that they were Certainteed Certified. Though I believe the roof itself (and gutters) to have been well installed, other issues with the company’s integrity and professionalism would prohibit me from ever using them again or recommending them.
Roowerks was in the middle, pricewise, with Baker Roofing’s bid substantially higher. The crew showed up right on time and quickly stormed the roof (I would not advise staying home for this – sounds like Armageddon). The main roof (and the flat roof) work was done, as promised, in one day. Both roofs look very good and seem to be well installed. There were numerous small issues that I suppose should be expected with this kind of work — hole in one bedroom ceiling, torn up interior skylight trim, junction box pulled off with cable left hanging, cigarette butts and other debris dropped into the house, 60+ nails in the front yard and driveway. It took multiple requests and over two months to get the ceiling hole, skylight trim and hanging cable fixed.
The gutters were well-installed (and apparently larger than the 5” we were quoted). The repaired soffit and fascia were painted white, despite our existing trim being almond. This took some back and forth to have repainted, but it was done. The crew used our contractor’s dumpster to dispose of their debris, despite being asked not to the day before, and haul-off being part of the contract.
The problem we had was with the soffit/fascia repair — not the quality of the work, but the charges. The repair work was quoted at $11/ft for soffit and fascia repair. We mistakenly believed this to be for soffit and fascia repair. In fact, we were billed $11/ft for soffit repair and $11/ft for fascia repair. Possibly our mistake, but something to watch out for. We also were originally billed $11/ft for sub-fascia repair (not mentioned in the bid). We believed this was excessive ($88 for an unpainted board costing under $10), and Roofwerks did reduce that charge to $8/ft. Still excessive, in my opinion.
We were out of town and not there to supervise this work(a fact they were aware of), and were shocked to receive a bill for 300 feet of repair work at $11/ft. (Baker had specifically estimated 70 feet in their bid.) The bill did not include any detail. When we asked our project manager to come out and show us the 300 feet, he did, and indicated approximately 30 feet that had been painted over, but we were able to determine were not replaced (backside, viewed from porch, not painted and clearly old boards) . Despite this indisputable evidence, we had to have another meeting (another morning off work) with the project manager, one of the owners and the head of the gutter crew — to go through the same exercise of being told boards had been replaced that clearly were not.
Though Roofwerks adjusted the bill down for those 30 feet and expressed their appreciation for us “working with” them, there was no apology for this obvious deception, and we cannot help but be left to wonder how much of the remaining 270 feet (much of which is hidden) was actually replaced and indeed, how many of the 27 sheets of plywood sheathing ($55/sheet) were actually replaced on the roof. Maybe all of it, but, understandably, we have our doubts.
They also repeatedly neglected to include the $750 cash/check discount agreed upon in the contract. We thought we were saving money using Roofwerks over Baker, but believe, in the end, it cost us more. Overall, our experience with Roofwerks — especially the lack of contrition over obvious misrepresentation — left us with a bad taste.
Excellent Roofing Company – Roofwerks put a beautiful new roof on my house and I cannot say enough great things about this company. The work was done on time and within my budget. Also, they did a great clean up once the roof was complete. Very friendly staff!
Best of the Best – Roofwerks did the roofing job at my town home community and everything was perfect. The staff was extremely knowledgeable and efficient. The job was done on time and on budget and looks great. Thank you.
Up and coming, but not in customer service – Roofwerks is apparently a new-ish roofing company started by some folks who used to work for Baker Roofing. I've never dealt with Baker Roofing, but Roofwerks did the roofs in my town house community. The roofs appear to be fine, but the crews cause lots of damage to other property, and they refuse to take responsibility for the damage. Some things they have fixed, but they dented and damaged gutters on my bulding and have refused to fix them but most irritating is that they ripped my window screens and flatly refused to pay for them when confronted with their damage. They said no one saw them do it and couldn't prove they did it. They added that screens were cheap to repair and that I should just do it. My question is: If they're cheap to repair, why didn't they just pay for them to be repaired in the name of customer service?" The only conclusion I can come up with is that they do not really care about customer service.
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