Oxford >Home Furnishings > Creative Fireplace
124 Southbridge Rd, North Oxford, MA | Directions 0153742.164736 -71.896575
SUMMER SEASONAL HRS (CALL)
WINTERS FULL TIME!!
Rip Off – I purchased an Enviro EF-2 pellet stove app. 5 years ago from these guys and love the unit. In March 2011, I had to replace the convection blower to the tune of $500 for parts and labor. they charged me $250 for a $170 part and $250 for the service call. I ran the stove about two months when the blower started making a loud noise like a bearing was loose inside and the stove stopped working. I called the service dept two weeks before Christmas and didn't receive a call back. Called again a week before and spoke to the sales dept. because service still didn't call back. I was told they wouldn't be able to get out before the holiday as they were closing for vacation. They ended up being closed for 2 weeks during which I had no use of my pellet stove, which is my primary heat source. I called again on 1/3/12 and on 1/4/12 finally reaching someone to speak with. They told me the part they installed for $500 was only warrantied for 30 days and there was nothing they could do about it. So I am out $500 and my stove is again nonoperational. These people are completely inept. They close for 2 weeks during a critical time of the winter season - and then don't stand behind the parts and service they provide. This company has had nothing but complaints from all the people I have talked to in this area and they are not worthy of being a dealer or service provider.
The BEST in customer service – Whether cleaning, parts, service, or sales...best treatment and explanations. The store has one of the best selections of pellet stoves around.
Poor service and they just don't care! – They sold me a fireplace and all i got was the run-around after i paid in full. It took over four weeks for my ordered fireplace to come in and another three weeks to have these hackers install the unit. I wish I never did business with these e guys. Once they take your money the customer service ends and they could care less about you. Please stay far far away from this dump! Trust me you will get screwed one way or another they are very unprofessional!!!!
Don't understand hese comments – I have purchased from this business, as have my parents, and a large percentage of my neighborhood. They have always been friendly and quick to respond. I don't understand these other comments, though I will say hat signing up to comment is quite a process, so I can see how the few would take the time while the majority (happy customers) do not.
Unprofessional and Poor Treatment of Customers – Initially we were very pleased with the attention and customer service we were given when purchasing a pellet stove. Once money was paid it was a whole different story. Stove was installed without a permit. We ended up paying double for a permit due to his negligence. (According to town official, Creative Fireplace is no longer allowed to install anything in our town.) They installed our stove, gave us the wrong manual, gave a brief overview and left. ($400 to install). When we would go in to get our "free" ton of pellets, they barely made eye contact and were extremely unfriendly. They close their shop in March for vacation and we have found them to be closed when they should be open according to their posted store hours... I WILL NOT DO BUSINESS WITH THIS COMPANY AGAIN, and highly recommend going elsewhere!
A building inspector would not make this comment as it is not only untrue but litigious. Additionally, this is not what we charge for installations and did not give away tons of free pellets with purchases. This is a bogus comment.
LIARS! RIPOFFS! GO SOMEWHERE ELSE – They are so nice when you go to purchase something, but if for some reason you can't install it, just try to get your money back, even if you haven't recieved the item yet!!!! They turn into screaming, threatening, unprofessional, ripoffs!! Save youself the head ache, don't chance it, go some where else!!
wood-pellet-coal-gas – CREATIVE FIREPLACE
RT 20 OXFORD,MA
funny, knowledgeable – I shopped around and found this store pretty busy. They could use more sales help. When I got waited on I appreciated all the time and information it took to teach me about the stove I thought I might want to but. I found my sales woman to be very imformative and friendly. (I found a similar stove on-line for less money (not a lot) but they could not tell me when I could get it for sure.) Creative Fireplace told me due to the volume of customers they have they do not service what they don:t sell so if I needed parts or service, I;d be out of luck. Sounds mean but after you see how busy they are, you understand. I am going back today because I liked this store best and trust them the most. This site tells me that I have yo write more but I've said everything I think I have to say.
Worst Sales Staff , at least the woman who served me . – I went in to price a pellett stove, was told $2,999.00 that is it. If you do not like the price leave. Priced the stove in several other shops foud it for $925.00 dollars less and that included the delivery from 40 for miles further away. Creative Fireplace price did not include delivery. The attitude was one of I'm the onlly one you can get it from. Her statement was "It is the beginning of the season, this is what you will pay, I do not need to discount it. It is not the summer, I do not have to discount it. Someone else will buy it at this price."
If I were the buyer, I would check for better prices elsewhere. Save your self some money. Shop Else where.
smart – you really can't call the people who work there salesman, they help you and teach you but don;t shove stuff down youur throat.... everybody seems willing to spend as much time as you need
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