Beauty >Mona Lisa's Massage And Wellness
3807 Dickerson Pike Ste J, Nashville, TN | Directions 3720736.264556 -86.756957
Monday - Thursday 10a-9p Friday & Saturday 9a-5p Sunday closed
Neighborhoods: Bellshire Terrace
First of all, when you are the owner of a business and shop opens at a certain time and you have customers calling to make appointments...Try and sound like your awake!!!
Secondly, the owner Mona Lisa should lead by example and is barely doing that when it comes to customer service...Mona Lisa's massage is in need of great customer service and professionalism!! Your attitude pushes customers away not towards your business ma'am!
"There is only one boss.. The customer!..and he or she can fire everyone in the company from the chairman on down, by simply spending his or her money somewhere else".
Lastly, I'm extremely glad I received a refund from groupon...
You ain't getting my money boo boo!
GREAT massage – This review is long overdue, (which reminds me I am long overdue for a massage!). Anyway I have went to Uniquea twice before and she was amazing! Im getting relaxed just thinking of the massage. hah
Anyway i loved the fact it was small place, not alot of people around, quiet and the massage was so soothing and relaxing. If it was closer to me I would go as often as I could afford!! Love it:)
EXCITED!! – I purchased one of the Spabuzz packages for $62.00 to the Mona Lisa Spa from Katie Pinchak and I'm very excited to use it. Katie was very nice and professional. I did not feel pressured at all. I don't usually purchase anything that someone comes in to sell but she seemed very honest and trustworthy. I have only given 4 stars since I haven't been yet but I'm sure it will be worth 5 stars! I wanted to say thank you to Katie and to Spabuzz for having these great deals and I look forward to using my sessions!
Sketchy massage place... – My friend and I bought Groupons for 60 minute massages at Mona Lisa's. We used their website to make our appointments online for consecutive time slots. I signed both of us up at the same time and in the same way. We live about 25 minutes from this place, so about halfway there I realized that my friend had gotten a confirmation email the day before and a phone call with specific directions. However, I didn't get either one. I was worried that maybe they didn't get my reservation. We proceeded to call their number at least 15 times on the way to the location to make sure the appointment was set up. No one answered or ever called back. When we got there, the man at the counter said I wasn't in the computer (which was what I assumed since I didn't get a call or email). He didn't seem competent with the computer system or the business at all and couldn't find a way to fit me in. At this point we just asked for our money back. He said the owner would be out of her appointment within a few minutes and could help us. After waiting for about 25 minutes, she came out and said that "that's never happened before" and she "doesn't know how that could happen." She saw where I made an appointment, but couldn't explain why no one told me it wouldn't work. After that she said we'd have to call Groupon to get our money back, which we promptly did.
The location is sketchy, with no sign out front and a hand-written sign on the door asking patrons to be quiet because there's a massage in process. Their phone turned out to be a cell phone, which they never answer. If you want a real spa experience, don't go here. It's definitely not what was expected. However, I don't blame Groupon at all. I usually love my Groupons!
Not so Great – Let me start by saying my husband has been going to Simona to receive massages for 4 years. He decided, even though I had been going to someone else, to make an appointment with her for me; assuming of course that I would enjoy her better. My appointment was for 11:00 am. When I arrived the entire "spa" was empty. My first impression was, "Am I in the right place?" This is not the type of spa atmosphere that I am accustomed to. Finally a lady walked in at 11:15. She asked me if I was a 12:00 appointment. I looked at her with a confused look and informed her that I was an 11:oo appointment. She scrambled to her phone to call Simona, who relayed to her that she forgot! I continued to wait for another 10-15min until Simona finally came in. I was scheduled for a "steambath and massage", but because of the lateness I opted for just a 30 min. SWEDISH massage. As I have said previously, I have had many massages before, so I was very aware of what to expect. At the time of the actual massage I noticed it was more pressure than I had before, but I must admit I didn't say anything. After the massage I felt ok, but I knew to expect "some" soreness maybe later that day or the next day. However, my back was EXTREMELY sore within hours of leaving. I couldn't bare for anyone to hug me, place their hands lightly on my back, or even drive! Oh, did I forget to tell you this was Valentine's Day! I would not recommend this place to anyone that expects the ultimate spa experience! (I now understand why my husband goes to a chiropractor once a week! LOL)
Great Experience – This is the second trip to Mona Lisa's for my husband and I to get a couple's massage. I had Jada while my husband had Mona. Both massages were excellent. We have both had massages at several different places and I always feel comfortable at Mona Lisa's. I like deep pressure which was the perfect combination for Jada. My husband likes a softer touch and Mona did a great job. They make you feel so comfortable. I always look forward to my next trip as soon as I leave.
Very good massage – I get massages frequently, and I like someone with strong hands who gets down into tensed-up muscles. Fortunately, I had Jada on my first visit, because she fit that bill perfectly. Yes, the location is a little confusing—I had to drive around to find it—but I'm glad I did. Once inside, the atmosphere was soothing and quiet and Jada was great!
Great Therapeutic Massage – My husband purchased a Groupon Coupon to Mona Lisa's Massage and Wellness. I held out until back pain got the best of me and I picked up the phone hoping for a same day appointment. To my surprise, they fit me in that night at 5p. Located on Dickerson Pike, this humble looking facility spoke nothing of the immensely talented staff (really, when you are face down on a massage table, does it matter what the décor looks like?). My massage was amazing. Uniquea, my massage therapist, really helped take my back pain level from an 8 or 9 down to a manageable 2 or 3. Along with a fantastic full-body massage, she also included a generous foot and head massage. If it weren't for the long drive, I would most likely become a regular.
Thank you very much for your support :) It is greatly appreciated and as for our location we are in the process of relocating to the Hermitage area in Jackson Square just minutes away from the Kohls shopping center! We hope we can better service your there in the future! Look for us to opened there by Feb. 2011 no later than March 2011...
Reviews from BookFresh for Mona Lisa's Massage/Wellness – Rachael, college student
Rachael L. says: Excellent massage! Really work out your knots. Definitely will be back
Janet S. says: I have been to several places in TN & in GA for massages, and this was the best one I have ever had. I will definitely be back!
Leah M. says: I moved to Bellshire awhile ago and I have noticed the sign for Mona Lisa's several times, so when I saw the groupon I snatched it up. I am so glad I did. This was by far the best massage I've had, and I have gotten them from several places all over town. The location might be a little out of the way for some, but I found it pretty convenient, right off Old Hickory Blvd. Uniquea took the time to assess my issues. I had been having numbness in my arm when I slept and she really worked my shoulder. No more numbness! I will definitely be back.
Yasmin N. says: Absolutely the BEST massage I've ever had!
Adriana a. says: Uniquia (im sure i spelled her name wrong) gave me my massage and was AMAZING, i almost felt impossible to drive home i was that relaxed. it was such a relaxing nice massage. I use a groupon, but will be back to pay full price for SURE! i loved it.
Skinny Massage made me feel long and lean!
Breanna P. says: I bought the Groupon and was able to get the Skinny Massage done by Constance. Sure enough, I felt longer and leaner when I was walking out! The sheer relaxation of the massage was great, and just what I needed to be able to stand taller and chill out. The girls at Mona Lisa's are super friendly and laid-back without compromising their professionalism, which I really appreciate. I'll have to come back to take advantage of one of their monthly deals!
Hello everyone listed above are reviews and ratings from non-citysearch users but can be found on our online booking site bookfresh(dot)com.
So calming – Uniquea did a wonderful job! My husband was concerned with the location, but it wasn't bad. The office is small, I think only two massage beds. But my massage was great! It was just what I needed. I asked her to focus on my neck and back and she worked them for at least 25 min. at the beginning and even worked more on my neck at the end. (I had a 1 hr massage) Their debit card machine wasn't working, which wasn't an issue for me because I called ahead and was able to bring cash. But that could have been an issue for someone else that day. Very please with the massage and I plan to come back!
Thank you again Jennifer for your support and positive response to our business! We are a very passionate staff and we love what we do. As for our location we are in the process of relocating into a more central area where we can service everyone, but i want to reassure that where we are now is safe. Our debit machine will be available again also very soon. We will love to have you back please feel free to try out our Facials and Nail Services as well. Please browse our website, www.monalisa1.webs.com, we have so much to offer and thanks again!
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