26 Ofarrell St 10th Fl, San Francisco, CA | Directions 9410837.790943 -122.408500
Sat, Sun 10am-4pm
I am so pleased with the wedding band I bought! It is so beautiful, my only regret is that I did not purchase my engagement ring from them because my band has metal that is ethically sourced (which makes me feel good) AND is was SIGNIFICANTLY cheaper than anything I could buy locally (even at Costco). It is such a bummer because I have a sapphire engagement ring, and I probably could have even flown to San Francisco and bought a ring of equal beauty and size for less than my ring cost here. I would totally recommend Brilliant Earth, my wedding band is gorgeous, better for the world and better for my pocket too :)
I bought an engagement ring and matching wedding band from Brilliant Earth. I bought them both online since I live in New York. I was able to work with the same person during the entire process and they were always very helpful and prompt in their communication. I probably drove them a little crazy with all the different questions I had but they certainly didn't show it. I must have received 100 different pictures of rings at various angles over the course of a month before I settled on the ring I wanted to buy.
I had such a great experience working with Brilliant Earth.
Very helpful and quick customer service! I am really happy with the final product. The ring and diamond look absolutely amazing. The ethical origin of the diamond and the reinvestment in the environment is a great added bonus.
Easy, fun and guilt-free experience with Brilliant Earth. Myself and my fiance couldn't be more pleased with our elegant new engagement ring! Though hesitant to tackle online shopping at first, I decided to risk ordering the ring over the phone from out of state - glad I did. Not only is the ring perfect, but customer support from the Brilliant Earth staff (thanks Emily!) is excellent and proactive both by email and over the phone. Quick and straight forward getting the ring re-sized a week later. Highly recommended.
Great selection. Will defiantly buy all my jewelry from here!
Justine at Brilliant Earth made it very easy to create the perfect ring for my fiance!
I do not know much about jewelry but I found this to be a relatively painless process.
All I had was a picture of a ring which my girlfriend loved, but had weird-cheesy heart designs on the sides. Totally not her style. Knowing that Brilliant Earth made some gorgeous custom rings which are completely conflict free I sent an email through their website to get a custom quote which turned out to be very reasonable.
Justine walked me through the steps of design and sent me pictures of the CAD model and wax model along the way. Understandably, I was a little nervous about this process but was never pressured or made to feel "dumb" about the questions I was asking.
The ring turned out way more beautiful that the original and was exactly what I wanted. My fiance is very happy with it too!
I am extremely satisfied with the personal service I received with my recent order from Brilliant Earth. After having issues on the webpage while checking out, I sent an email to customer service. I received a reply very promptly and completed my order. After Emily saw that my order had been placed, she followed up with me to let me know it was being processed. She sent another message when the order shipped, provided the tracking number, and asked that I confirm with her when I received it. Many companies can learn a few things about customer service from Brilliant Earth.
The sapphire necklace looks beautiful, and I am very happy to know that I ordered from an ethical company. I will shop here again.
I had a fantastic experience buying my wedding band through Brilliant Earth. Jess, the rep that helped me, was extremely helpful and responsive. The ring showed up well-packed with a complimentary container of jewelry cleaner. I couldn't be happier with my ring.
The rings were absolutely gorgeous, and the diamond was breathtakingly stunning. My fiancé was so impressed and excited when I told her how ethically and environmentally conscious the ring was. I appreciate the great customer service and the quick shipping as well. Heck, I even like the wooden box the rings came in.
Brilliant Earth was phenomenal. My girlfriend really wanted to get a ring from a company that ethically sourced their stones. She showed me the site and there were several rings to choose from. I was finally able to find the right one. My Jewelry Specialist Emily Stone was very helpful. I chatted with her online and she was able to answer all of my questions. The financing process was very simple and I received my ring in the mail rather quickly. I highly recommend this place for anyone looking to get an engagement ring or wedding band....which happens to be our next step.
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