26 Ofarrell St 10th Fl, San Francisco, CA | Directions 9410837.790943 -122.408500
Sat, Sun 10am-4pm
I purchased an engagement ring and wedding band from BE because my fiance liked their ethical mission (ethically mined diamonds & recycled metals.) The ring turned out exactly right and she loved it! We received it quickly with no problems in shipping/delivery/sizing. Customer service was excellent, they helped me pick out a great stone to go with the setting, in my price range. It turned out beautiful and she's received many compliments about it. I feel happy to have purchased from BE, instead of one of the many chain options in the local malls!
I ordered my wedding band from Brilliant Earth and was a little nervous about having something so valuable coming to me in the mail... which resulted in me calling them no less than 3 times to confirm it was safe in transit. Each time Sharon and her staff were understanding and patient -- even downright cheerful -- in dealing with my neurosis. The ring itself is GORGEOUS, and knowing it's ethically sourced means I can wear it with pride. I could not recommend this company any more highly!
I recently ordered an engagement ring from Brilliant Earth and I am extremely satisfied with the product. It arrived earlier than it was supposed to and was exactly how I ordered it. Throughout the process I was communicating with one of their sales representatives and she was very very helpful.
I would definitely recommend working through Brilliant Earth.
Brilliant Earth is an easy to go to Jewelry store. I recently bought my girlfriend an engagement diamond/ring with the help of Nicolette. She answered all questions attentively, quickly, and educated me throughout the decision. It is clear that Brilliant Earth is not like other Jewelers in the Bay Area, as they are not pushy nor demanding of their customers. Nicolette explained clearly to me the differences between diamonds and answered all questions clearly and quickly. I had no hesitation purchasing my engagement diamond from Brilliant Earth. Not only was my Sales Representative honest and forthcoming, but it was clear that Brilliant Earth was a reputable dealer. I encourage all diamond shoppers to stop into Brilliant Earth to see their inventory and speak to their Sales Representatives.
I would just like to give a big thanks to Beth for helping John & I find an incredible ring!! I absolutely love it and was am so amazed at how beautiful it is!! We're thankful for all her help, advice and wonderful service. I really appreciated how she took the time (and was super patient;) in showing us all the awesome designs in the BE showroom. We looked around at several local jewelers and found that BE's commitment to ethical and ecologically sound business practices were unmatched. In addition, the quality, artistry and beauty of BE rings were definitely more impressive than any others we visited.
Brilliant Earth defined customer service. They helped me design the perfect custom engagement ring and kept me informed every step of the way, sending CAD images and pictures of the completed ring, each time asking if everything was just right and responding to every question and comment to my full satisfaction. And most importantly, the finished product was absolutely stunning.
I'm certainly looking forward to returning to Brilliant Earth for our wedding bands.
My boyfriend and I were searching for rings from local to online jewelers and discovered brilliant earth. Their website was incredibly easy to navigate through and build my own ring and beautiful! We went with the petite setting with small diamonds and a cushion setting. Just got it in the mail yesterday and it is absolutely amazing! I was nervous about picking a ring without seeing it in person but its great. They have a person available to live chat which is what I did and the overall customer service was great. Good company with great service, definitely recommended!
I ordered my wedding ring from Brilliant Earth. I dealt with the company all online and by phone (when I called with a question). They were great - I liked the selection of available rings, with a range of prices and styles. The one I bought is lovely, it looks exactly how I expected it would based on the photos and information online, the fit is perfect, and it arrived 8 days earlier than the 'expected' delivery date. Very pleased with the product, and glad to know this purchase went toward ethically produced jewelry.
Helpful, friendly, beautiful product that you feel good purchasing. Ethical jewelry ..... Thanks Brilliant Earth for having a beautiful new wedding ring here in time for the 41st wedding anniversary
We had a great experience here. We drove up from LA because we were determined to get a conflict-free engagement ring and heard about the company's ethical stance. The sales woman, Claire, was helpful and right on target with the stones she showed us. They kept us informed on the progress of setting and shipping the ring. And when it arrived we were ecstatic. It's just lovely.
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