Houston >Personal Services > Oops Steam Cleaning
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Neighborhoods: Northside Village, Central
This is a copy of the email I sent to OOPS this morning! My saga is ongoing and it won't go unresolved. I'll let you know the outcome....I can't figure out how to add pictures to this post or I'd show you the mess they left behind as proof....
Attached to this email you will find several pictures that show the lack of workmanship I received when two of your technicians came to my home to stretch and clean two rooms and a hallway on Oct 26, 2013. I made my appointment many weeks in advance for a Saturday morning because I didn’t want to miss any work. When I made the appointment, I specifically told the operator that we installed new cabinetry so tack strip would be needed along one wall. I was told that was not a problem.
When the two technicians arrived I was quoted a price of 422.00 and they got to work, I pay them, and tipped them 20.00 each. Before they left I made the huge mistake of just lightly glancing into each room because the carpet was wet. I trusted that by using a reputable company, that advertised as often as Oops Steam Cleaning does on 740 AM radio, I’d get a good finished product. I couldn’t have been more wrong. Not only did they not bring tack strip, or run to get some, they didn’t re-attach the carpets properly, didn’t stretch it enough to remove buckles, they cut more than they should have which left concrete exposed in many areas. The carpet doesn’t even touch the baseboards in areas all around one of the rooms anymore. Then to top it off they throw the discarded carpet and padding into a guest bathroom, instead of taking it away.
That wasn’t the end of this nightmare. I called the office, obviously very distressed, and told the operator about the horrible mess they left. She told me I would get a call from the Route Manager or that she would personally call me back. No call ever came. Three hours later, I call AGAIN and do finally get a call back from the Route Manager. I am told he is on vacation and it would be Tuesday before they could send someone out. Obviously upset, I explained it would mean a loss of work for me. He told me he’d try to locate someone to come out. A few minutes later he calls me again and said he was able to find another technician to come out that day. The problem is that he didn’t tell him to bring tack strip! This third technician comes out and actually did a decent job of re-attaching my carpet in one room so I could at least put it back together again. He glued and patched the gaping hole at the entry to the bathroom (there is still a visible seam however) and he says that the next people that come out will bring the tack strip and finish stretching the room and hallway.
I still see areas that the carpet no longer touches the baseboard, lose carpet is still buckled in the hallway, the seam to the bathroom is noticeable, the carpet lifts at the edged when I vacuum, and of course a full wall is still left without tack strip, but best of all I STILL have to take time off work to get this job done.
.....I'll let you know after they come for the third time if the outcome is good or bad. I'm praying for the best. But after the TOTAL lack of communication on their part thus far, I'm not holding my breath.
Doug and oops and helper (I forgot your name Im sorry!!!) are awesome. They literally just left and I am floored (ha ha!) - my carpet was I thought ruined thanks to my little baby (dog) and had more stains than I could even see. But Doug got everything clean and fresh and I couldn't be happier. Highly recommend.
We had OOps come out few days ago and are very pleased. The young man, Doug, and his helper, not sure of his name, but he was quiet, but anyway, they were amazing. Normally I am not one to write a reveiw, but today, after my super critical family members ;) commented on the fresh carpet I just had to. I would recommend Oops to one and all, without hesitation. Thanks Doug and oops.
Our carpets were cleaned four days ago by Oops! We won't be using Oops! again. For starters, it took an undue amount of time for the carpets to dry -- more than 24 hours. Calls to a company supervisor were not returned until Saturday afternoon. We were told that the carpets should have been raked and the supervisor offered to come and rake them Monday morning. By then, of course, the carpets had dried.
Secondly, a large stain in a prominent place wasn't removed by the cleaning process. I was remiss in failing to notice it until after the technician had left. Fortunately, my wife was able to remove it with vinegar.
In addition, I felt we were overcharged: One large area (the equivalent of two 250 sq. ft. rooms) and one bedroom were cleaned, but we were charged for two bedrooms. Upon calling this to the attention of the Oops! supervisor he dismissed my grievance, contending that our large area included one of the two "bedrooms."
Finally, I was disappointed in the "spin" by Oops! personnel: It seemed there was a greater emphasis on providing excuses rather than in pleasing a customer. It was almost as if they weren't interested in repeat business.
Couldn't be happier. We called Oops and got an appt for the next day. They sent manly man to come and make our place squeaky clean and fresh. Doug was fast, professional and explained everything .. no bait and switch here. I must also say that he was very "alternative lifestyle" friendly and we really appreciate that. Dont' hesitate to call Oops they will make your day. Ask for Doug.
If a friend asked me who they should use for their carpet cleaning (or tile). I would refer them to Oops in a heartbeat. I had both done recently and they look awesome. I was beyond pleased with the job Josh did. This was my first time using Oops but it will definitely not be the last!
Quicky review...main points...is Oops the most expensive? No, but it's not cheap either. Here's the thing...you get what you pay for. Do you feel comfortable having the Oops workers in your house? From my two experiences, first with Dustin a number of years ago, and now with Doug, my answer - a resounding YES. Do I recommend??? OF COURSE!! You may even have time to get them out for Christmas.
Oops does it again!! – Happy Holidays to me!! Just had my favorite carpet cleaning gentleman, Doug, to my house for my rug and tile pre-Christmas overhaul, ready for the family invasion. I am still just as happy with Doug's work as I have been in the past and my home smells so wonderfully fresh and clean. Thanks Doug, thanks Oops and Merry Christmas to you all. Use OOps, you won't be dissapointed!!!!
Heard about Oops while listening to Micheal Berry and decided to give them a call. Glad I did. My carpets look great, Josh, the tech was very professional. Oops is the one to call! I'd recommend them to anyone.
I had Josh from Oops come out recently and he was great! We have an older dog who has bladder problems in her old age, it has reeked havoc on our carpets but now its like none of it ever happened. Every part of my experience with Oops was pleasant from setting up the appointment all the way to the end. 5 stars!
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