444 Quincy Ave, Braintree, MA | Directions 0218442.234064 -70.977177
DO NOT do business with Quirk Subaru
they "low ball" their internet offer and when you drive in they change the price
I have had two very positive experiences at Quirk Works service, so I assumed it would continue. On my last visit, not so much.
I brought it in for the front and rear differential fluid to be changed, to find out what was wrong with the power steering, and to see why the ABS brake light was sometimes on.
They changed the fluid for $200 - fair enough. They said they did not know what was wrong with the ABS light, but would charge a $100 diagnostic fee to find out. I said ok. Turns out all they did was read the code for that and said that the left rear sensor reported it. Autozone does that for free.
They said that the power steering needed a belt and a pump, which would be $850. I said no, so they charged me a $100 "diagnostic fee" for not doing the work.
They said I needed new rear brakes for $1375 because there was rust on the outer-edge of the disk. What they did not know was that I had already replaced those disks so I was not going to be fooled by normal rust that was just on the edge where the calipers do not contact.
The next day, Sullivan Tire fixed the power steering with a new belt for $75. So Quirk charged me $100 for not doing the work and said I needed a pump that I did not need, and another place actually fixed it for $75.
All of my past positive experiences were with Service Manager Daniel O'Connell, who as far as I can tell, no longer works there. Without him, I can't see going there any more.
i recommend quirk subaru the best – salah aljanabi was extremely helpfull during the process of me purchasing a new vehicle this weekend. i recommended Mr aljanabi to any in need to purchase a new vehicle. thanks
I definitely would recommend Quirk Works Subaru! Great staff – I Honestly had the BEST experience at Quirk Work Subaru in Braintree!!! I was very nervous about buying my first New car, but everyone there was so helpful and friendly right from when I walked in the door- I was at first welcomed by the sales desk staff that were very friendly and polite and greeted me kindly. I felt absolutely no pressure from the salesman Tom Deianna and the General Manager Sean Ternullo, both of whom were amazing to work with. Both Sean and Tom were incredibly knowledgeable and were very helpful in answering my questions.. Arthur in the finance also at the front desk, not some back of the store finance office, was also very helpful and was able to take care of my financing in a matter of minutes, ensuring that I received the lowest rate possible (much lower than I had expected to receive)! Tom introduced me to the service manager Dan as he was walking by and we has a delightful conversation for a while. Dan was very kind and helpful in explaining the maintenance that would be required in the future (oil changes, tire rotations, Subaru loaner cars, shuttle service available, etc.). Everyone there was great and made my first new car purchase very enjoyable! I will definitely return to Quirk Works Subaru, and I have and will continue to refer all my friends, and family.
The BEST Sales Experience in my life !!! – The search was over !!! Residing in the Metro Boston area for over 30 years and have owned 4 Subaru’s, debating on different model’s vs. options let alone the 4 New Subaru Dealers that I previously corresponded with and visited. I had researched the market value of my trade in for the last 3 months and knew what car I wanted. Finally my search ended an associate at work highly recommended Quirk Works Subaru. I was not familiar with the dealership. So I called in inquiring pricing on a 2010 Outback Limited and exact color. Wow was I shocked. My call was answered professionally by Sean Ternullo, straightforward from the beginning without hesitation. He knew the inventory and gave me the price without me asking twice within seconds, not like dealing with the “Other Dealers”i.e. put on hold, I will have to get back to you, let me talk to my manager.. I could realize he was not a salesman. With less than a 90 second phone call I was getting in my car to take a ride down to Braintree. I comfortably was able to park, have a glimpse on the inventory before I walked threw the front door to Sales without getting attacked on the lot. I was greeted upfront by the sales desk by the General Manager, Sean Ternullo of whom I spoke to before leaving to head there. We talked for a few minutes, as he had the Outback being pulled up front for me by a salesman who was honestly the most remarkable salesman that I have ever could praise in my lifetime, Tom Deianna. Even though I have researched, test driven almost took delivery two months prior, Tom Deianna was extremely knowledgeable of the product explaining the features and benefit’s of which several items I was still not aware of. Before I knew it I decided to take it home In less than one hour I have to say. All needed was a dealer that could give me an honest price upfront and a fair trade in value. Quirk Works Subaru made this purchasing experience pleasant, professional, and unforgettable. Sean had all the paperwork ready for me to execute and drive the New car home."
I would highly recommend prospective customers, family, and friends of Quirk Works Subaru in Braintree. Since my purchase I have referred 6 family members and all have received the same level of treatment if not better!!! And I might add I do drive there 26 miles for service as well. Great Place
And will continue too!
Great experience for Car work! – I grew up working on my own car and rarely have to bring it in for repairs. Until recently I moved into a condo complex that does not allow ANY car work whatsoever. I had no choice but to find a dealership that does great work, I am very anal about who drives or works on my cars. Looking through some of the Subaru forums, I found Quirk Works Subaru as a highly respected dealership with great work, honesty, and most importantly great customer service. I needed an oil change, brake pads, brake disc, brake flush, and just to inspect things over. Made an appointment and took the car in Saturday morning, checked in with the service advisor and saw that the car was immediately pulled into the bay to be worked on. I took a self tour around the dealership and the shop; let me tell you, it was very clean. The techs seemed very professional. The shop had no oil spills, the floor was very clean. I walked to the showroom to look at the Forester, a salesman greets me, we had a small chat about the car and I was very impressed by the way he presented the Forester to me. In the end I told him that my car is in service and that I already own a Subaru. He was never at all pushy or aggressive like many other salesmen at other dealerships. The service advisor went over everything with me when the work was completed. The price for the service was very fair. I took it for a test drive around the parking lot and looked under the car, no leaks, everything was clean. Brakes work great. I am completely satisfied. I would highly recommend this place to anyone, it was a great experience.
Great service – went in for first service i have gone to planet subaru for years i was very shocked after reading so many bad things to find Mr OConnell very helpful and polite, he greeted me talked to me as a person not a customer nad made me feel like i was very welcomed, by the time we were done with our conversation the car was almost finished. i asked him about why i couldnt access espn. he said they dont allow access to sports on the wireless. if anything that was my only complaint.
Service department – needed service on my car was in and out quickly, efficiently and was asked to return. Will return. Dan was very cordial and helpful. Wasn't happy with my other place that I took my car. Will return. Dan answered my questions knew his product. very nice visit
Service Department was awesome – Had problems with my WRX. Took it into Quirk Works where Dan Oconnell assisted me. He was able to pinpoint my problems with his team and service my car effectively. I will take my WRX here from now on! Great Service, Great People. Didnt feel like I was robbed (as I had with my previous service company).
Great Service – was very surprised to find the service was quick and very friendly people thier. i have read nothing but bad reviews and thought i would set the record straight. the place deals with hundreds of people every month and yet they seem to know who i am and are very kind Dave and Dano where very helpful i was in and out in uder 20 minutes and he gave me a coupon price even though i forgot it.
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