999 Providence Rd, Whitinsville, MA | Directions 0158842.121461 -71.643253
Unprofessional Optometrist Office operation – We are new to MA & had hoped to find a local optometrist after Northbridge HS informed us of our sons vision screening problem. Seemed like a good idea to find a local in-network provider for the entire family. I visited providers office personally & was grudgingly attended to by JoAnn. In JoAnn's presence, I contacted Anthem, confirmed coverage &set up appts. A couple of days prior to my appt JoAnn called to say Anthem was saying our visits wouldn't be covered. Called Anthem & they got JoAnn on conference call; turned out JoAnn messed up-coverage was NOT a problem. But JoAnn was "too busy" to remain on conference call to confirm coverage for remaining family members. Once again, Anthem verified coverage for ALL family members and my follow up attempts to contact Dr afterward went unanswered. Too many red flags...even if Dr Fradkin is the best optometrist ever, his staff is pathetic-lazy, rude & incompetent. If your time has NO value to you Dr Fradkin is the perfect Dr for you
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