2 N. B Street, San Mateo, CA | Directions 9440137.568059 -122.324203
Mon - Wed, 5pm - 10pm; Thu - Fri, 4:30pm - 11pm; Sat, 3pm - 11pm; Sun, 3pm - 10pm
Neighborhoods: Downtown, Central San Mateo
Horrible Manager and Dishonest Practices – Tonight my husband and I experienced what we consider to be the worst customer service by a manager, as well as explicit false advertising and deceitfulness by a company. Please read our story and do not support this dishonest company called The Melting Pot. This is what the coupon we purchased states in BOLD letters on the top: ($72.00 Three-Course Fondue Dinner with Glass of Wine for Two).
My husband, a 3rd year Stanford medical student took his ONE night off that he gets a week to take me out to dinner for our anniversary. We decided to use the Trubates coupon I had purchased for The Melting Pot in San Mateo, CA. The coupon cost $36.00 and says on the very top "$72.00 Three-Course Fondue dinner with glass of wine for two". Meaning that we paid $36 to receive a $72 three course fondue dinner with two glasses of wine. I am sure anyone with logic and intelligence would expect an appetizer, entree, and dessert (fondue style) with a glass of wine.
When we arrived at The Melting Pot in San Mateo we informed our server that neither of us drank, asking if we could substitute soda in place of the wine. She said she would have to ask her manager. Before she left the table she informed us that our coupon for a three-course fondue dinner was actually only good for a fondue appetizer and one fondue dessert... leaving the entree to consist of two SALADS. (Unlike the advertised FONDUE) That's right, two salads somehow turned into a fondue dinner. This has false advertisement and misrepresentation written all over it.
When my husband approached the manager, ROB, with our concerns he not only looked at us like we were idiots and treated us like we were five, but he did not listen to a word we said. In fact, I think we would have gotten further speaking with a five year old instead of the brain dead, uneducated low life The Melting Pot is calling a manager.
I informed Rob that "Salads" did not constitute a fondue dinner and explained that since we were not dinking the $20.00 dollars in wine, that perhaps we could get an entree instead that was $26.00 and we could just pay the $6.00 difference. Rob said we couldn't do that. He said he would allow us to use $52.00 of the $72.00 (subtracted 20 dollars for the wine we were not drinking) and then we could add on an entree for an additional $26.00 (Mind you the entries also come with Salad). Making our grand total $62.00 plus tax and tip. Meaning that we get stuck paying an additional $26.00 plus tax and tip and receiving two additional salads. I know this may sound confusing so just imagine our frustration.
Needless to say this was just unacceptable to my husband and me. After trying to explain to manager Rob one more time how the math doesn't work out, and how the coupon advertised a 3-course Fondue dinner he still would not comply, telling us he could only give us a Fondue appetizer, two salads, and a chocolate fondue dessert.
We told Rob that this was completely deceitful on the part of The Melting Pot in San Mateo and told him that he needed to make it right or we would need to leave, to which Rob said "I think we will need to part ways then." All for a $6.00 difference that we were willing to pay in order to get the value of the coupon we bought.
My husband and I got up and walked right out the door. We will never go back and we will make sure all of our friends, family, co-workers hear about this. I am a college professor and my husband will be an Orthopedic surgeon in a matter of a few years, and your company just made a big mistake. We will make sure that review sites, such as Yelp, as well as the company that is hosting the coupon hears about the false advertising and the deceitful procedures practiced by The Melting Pot in San Mateo and their incompetent management.
Fun for Groups – I arranged a birthday dinner party here on a weekend. The managers Rob and Robert were very accomodating with all the changes in the number of guest even up until the last minute. We started out as a large party with almost 20 guest and ended up with 5 due to a situation at the last minute and they handeled it great for us. Our server was Careena and she was very helpful since all of us were new to fondue. She had great recommendations and a great personality. Overall the service, atmosphere, and the food were all great. We will definately be back.
Editorial Review – Dip your food into a variety of decadent sauces, including everyone's favorite, chocolate.
Not worth the money. – I love fondue and thought this would be a great place for "date night" with my husband. WRONG! The hostess seated us in "lovers lane" which was a cramped alcove that made us feel like we were sitting in a box. My husband asked to see other areas but most were designated for larger parties so we were stuck in our box. The staff was trying but they all seemed better suited to be working in a fast food restaurant. There were too many sauces etc. with the main course so it was hard to remember what sauce went with what meat. The presentaion of each course , especially dessert, left much to be desired. Unfortunately, you can tell this is a chain restaurant and for the price, you really don't feel it's worth the money.
Fun for entertaining - service lowsy! – This is a great place to go on a date, with family, friends, kids or even business colleagues. It's fun! Fondue is great!
The prices are really high, the service was shockingly horrible, with the exception of the wait staff. With a reservation, we still had to wait 30 minutes so we headed to the bar for a quick cocktail. The bar was not clean and not even crowded. Dirty napkins, diry glasses and spills were all over the bar. The bartender was too busy making drinks for the servers to be delivered to the tables and we weren't even acknolwedged after 5 minutes of sitting down. We had to ask to see the drink menu, then a manager type person assisted with drinks, and they even got a vodka tonic wrong! WOW!
The bathrooms were a disgrace, toilet paper and paper towels all over the floor!
Other than that, fondue is fun and the food was decent.
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