Austin >Personal Services > Austin Steam It
8127 Mesa Dr B206, Austin, TX | Directions 7875930.372586 -97.755766
Neighborhoods: Spicewood Office Park
HORRIBLE JOB!!!!! No wonder they are on Groupon, they are just after the money, they have no interest in return customers....not if they clean other customer's carpets like they cleaned mine. They are lucky it was my husband home and not me while they cleaned, I would have pointed out how horrible it looks and how it looked exactly the same as how when I left that morning just wet!! I could have done a better job with a hand held bissell machine. I have contacted the company, I expect a refund or another cleaning.
Hello..Thank you for your feed-back ..its true we offer a groupon for our to our customers for a great value ..and yes your husband did get a groupon and was there during the cleaning and after the cleaning everything was fine ? ...we undrstand you have a few concerns and as always we are here to help .. you have contact us we we have scheduled with you for a cleaning of your areas of concern (stairs and 2 rooms) please make your self avalible during your scheduled appointment .Take care
First time using this company and very pleased ..they always answer the phone ( I like that) very professional and helpful ..did a wonderful job cleaning my carpets... now the hard part keeping them clean ..lol..yes will recommend and use again
Thank you for the positive feed-back Susan...it was a pleasure serving your family and look forward to your cleaning needs in the future...Take care se ya soon
WOW!!! steam it did a fantastic job on the floors in my house! I cant not believe what a great job they did and also how courteous and knowledgeable they were while they were here...gotta give you two thumbs way up Austin steam it!!! I will defiantly use you all again in the near future!
Landon it was a pleasure serving you and your family... good luck with the new puppy... we will always be here for your family ...see you next time..Take care
Austin steam it came out to my house just to preform a simple carpet cleaning but as they were there I noticed my carpets looked so good so I got them to do my tile and grout as well... and I must say these guys know exactly what they are doing! good job Austin steam it!
Thank you Paul we pride ourselves on having the most powerful steam cleaning machines in Austin...see you next time...take care
I dont usually post about service companies but theses guys have beed to my house 3 times and they so professional... they even look professional..lol .. My wife loves the service and I love the price...this time we have carpet done (great job) tile done ..it looks brand new...they even gave us a cleaner so it stays this way... thanks again..see you next time
JP ...welcome back to Steam It..we will always be here for your family ...Congrats on the new home...Take care
I wish I would have read these reviews first. I had a similar experience to lisa-Derek R. My husband brought it to the attention of Eric, the technician, that there is something coming off the floor. The technician said it was wax. We are not professionals in the carpet business, the companies' technicians are supposed to be. After the job is completed, of course we complain because the floors don't look professionally cleaned. Eric says well this is going to happen every time you steam tile floors with wax on it. To his defense, he says, "how I'm I supposed to know whats on the floor?" Says the professional to the lay person. Every label says test this product on your floors in a small area says lay person. I had to consistently ask for a supervisor to come out to see this work. Josh, supposedly his supervisor finally arrives. I see Josh is listed in other reviews as a technician too. Maybe he is a working supervisor. He consistently builds up his technician and his previous encounters with other customers. At the end of all this conversation my floors look horrible out of $240 for tile floors that look worse than started and their PROFESSIONAL opinion is the floor needs to be stripped and don't put a sealant or anything on the floor in the future. Plus, Eric had the nerve to be upset and visibly hostile when i asked for his work to be discounted. And lastly, I must not forget. If I pay an additional $.80 sq. foot his company can strip the floors and look the way I expect.
hello, you didnt know what was on your floor .this is why we stopped after a few feet and explained many times to your husband about wax on the flor and were told to clean it.from the time you called to the time a supervisor showed up was 18 minutes.. he explained many times over about there being wax on your floor.. we are here to help not frustrate...again you need your floor stripped to get it back to its natural state... Take care
Just had these guys clean our tile and grout in our kitchen and showers...I was very impressed with the results. My Mom found these guys on Angies list and said they had a A+ rating so I used them for the first time . Im not kidding the floors look brand new.. they put some kind of seal on the grout and it looks better than when we moved in . Yes Mom I owe you lunch.lol ..Thanks guys we will see you next month for my carpets.
Thanks we just won the super service award again and love angies list... se you next time..Take care
Ive always used the company my mom used to clean my carpets.. we are selling our house and they could not get rid of the dog smell .. My sister uses Steam It so I called them ..WOW Josh cleaned my carpets and fogged the house..The house smells like cherry (better than dog) and carpets look better than ever.. Thanks Josh and sorry Mom ..I kept Steam Its number for the future.. Thanks guys
Thanks we love Josh also... you rock ..see you next time..Take care
Im not one to post comments but after our 3rd time using these guys our house always looks great.. Im very happy with the price and my wife loves their service...selling our house and our realtor wanted us to replace the kitchen floor...My wife called these guys and I swear the floor looks brand new...it was crazy.. happy wife ..happy life ..see you guys at the new home..
Thanks Chris..see you next time ...congrats on the new baby.. Take care
This was our first time to us Steam It and we were very pleased with our service. The first young man, Chad, was very nice and professional but unfortunately there was an equipment problem (it happens) so another young man, Aaron was sent. He called to confirm he was on the way, arrived quickly, and, again, was very professional and courteous. We will certainly use Steam It again in the future.
Sorry for any delay... thank you for the positive feed-back.. you rock.. Take care
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