973 East Desert Inn Road, Las Vegas, NV | Directions 8910936.129621 -115.142091
Louie and the men at Dons are so very knowledgable that their ears can detect the problem! I was kept aware daily of the progress on my major repairs, which is superb customer service. Hopoe to not need them for a while, but will go right back when I do!
I just want to hopefully help and save customers time and money by WARNING YOU NOT TO EVER GO TO THIS SHOP!!! They are a bunch of incompetents! All the good reviews here are FAKE!! This place stays in business because obviously they are within the "Corporations" of the "City" that means, they are basically Mafia and are above the law. They will rip you off! Never ever had a good clean experience with them. First time I brought my Lexus there to fix a power steering issue(pump) They took days to do it (As always, they are never fast like the reviews say) and then when I finally got it out of there, the thing was even worse than when I brought it in! I brought it back and they did fix it the 2nd time so I thought it was acceptable back then, even though they gave me the WRONG quote and charged me TWICE as much as they said they would...but it doesn't end there...that was a lulliby compared to the nightmare that happened to me the next time I brought my car in.....
Well I had a simple problem with my factory alarm causing my car not to start (It's a protection that kills the starter if the alarm goes off when you try to unlock the door) so I didnt know what was wrong and brought the car in DONS DI shop and they said I needed an alternator. That cost me $400, they also lied and told me I would be reiumbursed for the tow truck, (both the shop, and the tow truck driver lied to me!) and then Luis just tells me "Oh that's on you, if you paid him!" They try to act honest, he even "Reduced the bill by $40 for me! Thanks so much! (Sarcasm) The whole thing was a scam, I NEVER needed an alternator, my car never died while driving, too bad I was ignorant at the time and even let them do it (I doubt they even put an alternator in, because I found out Luis LIED AGAIN and told me the alternator was taken out and in the shop when I had to bring the car in again, as it had the same problem, so then they claimed it was the battery which they wanted ANOTHER $200 for....and they put it in without even getting the OK From me! I was not going to pay them another cent...so luckily I got the car out but then once again when I got it home it would not start! So, this time I took matters into my own hands and figured it out myself! It was a simple alarm/disable issue which you only needed to turn the key to unlock/lock the doors a couple of times to disable the alarm. They MUST have known this and just kept me in the dark so they could keep charging me outraegous prices to fix things that I didn't even need to be fixed. That is also why they probably left my car unlocked in the parking lot. (I've heard other complaints about this as well) Bottom line- This place is a NIGHTMARE...It took me 2 weeks to get my car back from the shop the 2nd time when I took it in, just to put in a Battery! I seriously can't believe they still get unsuspecting people that go there all the time to have their cars fixed. It's non stop complaints, just listen to the phone conversations if you're silly enough to try to wait forever in the "lobby" , and you'll overhear all kinds of stuff like "Oh, so you overheated on the way home?" "Well bring it back in!" Things like that....All these good reviews on here are fake, and staged, it's obvious. I know nothing bout cars and I was able to fix a problem that they supposedly could not fix or figure out. But they were glad to charge me for an alternator and other crap that I didn't really need! And if you look deep, you'll see a bunch of 1 star reviews....these are the REAL reviews about Don's. I dont know why they think they can get ahead by scamming others, there's a price to pay for doing that...Karma is a bitch.
Las Vegas Best doesn't even begin to describe how great, friendly, fair, and honest these guys are. I also believe if it has any type of wheel or even tracks, they can fix it! Even though I have had to shell out $$$$ on several occasions because my Nissan Murano keeps breaking down--needing misc regular stuff, they have fixed it every time without fail and with fair prices!!!
I have compared their prices by calling other shops; including the dealers.(whoa are the dealers out of sight!). They are always less or right on the money.
Besides the Cathedral being the "Best of Las Vegas", this place is the Best of Las Vegas to get your car fixed.
This place has some of the worst customer service I have ever experienced. I took my car in for a check engine light that was on. The next day they told me that it was a $300 fix and I should have my car in a day or two. 19 days and $825 I finally have my car back. We were never called to tell us about the delays, we would have to call the shop and would get the run around every time. After they did a bunch of work on the car they decided it would be an extra $500 to fix it. At that point our car should have been ready in a couple of days. I finally had to stop in the shop only to find out it hadn't even been worked on. The shop foreman looked me in the eye and told me my car would be done that day, then it wasn't, and he didn't even bother to call and let us know what was going on. We got an appology on the phone and were told that we would be "helped" with the bill. Apparently "help" means $15 off. And "if only we had brought cash" they could of helped us more. Even the employees at the shop admit that things are run poorly and that I'm not the only customer that this has happened too. I will never go there again.
I had just moved to Las Vegas when a malfunctioning apartment entry gate ripped the sideview mirror off the passenger side of the car. I decided to use Cartalk's website to find a shop. I was directed to Dons DI. I have been very happy for that direction ever since! Luis (the owner) always fully explains any problems, and clearly explains my options, either showing me digital photos of my car or taking me out into the shop to point out what's happening. Luis is not going to be the cheapest fix for a car - he's got quality people working for him that deserve to be paid for their time, and uses factory parts. But I trust him to do what needs to be done and no more. I have been using Dons DI for almost 4 years now, sent family and friends to him, and trust him not to take advantage of a situation. I've never had "surprise" problems pop up in the middle of a repair.
I WOULD NEVER EVER RECOMMEND THIS PLACE. IT TOOK FOUR MONTHS TO GET MY VEHICLE BACK NOT RUNNING AND WITH SCRATCHES IN THE PAINT AND GARBAGE INSIDE FRONT AND BACK SEATS. GREASE STAINS AND TOOLS LEFT INSIDE ALL ON THE LEATHER SEATS!!! IT HAD TO BE TOWED OUT OF THERE. THEY WERE PARTING OUT PARTSFROM IT I AM SURE. THE WORST PLACE ON THIS PLANET!!!!
Shop is always busy, best to call ahead and bring your car in the morning, first thing. Luis is honest, but a bit overwhelmed, he really needs an assistant. He will get your car fixed and make sure you're happy.
***Best Garage in Vegas!*** – I had my "Volvo" serviced at this garage for years and they are "Experts"! The Mechanics are very Fair & Honest! I won't take my car to anyone else in Vegas! These guys put our local "Volvo" dealer to shame!
Busy and Honest – Dons is always busy - I think that says a lot. Dons is very honest, reasonable, and has real nice people to deal with. I have never had a bad experience bringing my vehicles in for service at Dons DI Auto and have been doing so for several years.
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