Garland >Food & Dining > Primo's Tex-Mex Grille
4861 Bass Pro Dr, Garland, TX | Directions 7504332.864548 -96.538361
Tue-Sat: 11am-1am, Sun-Mon: 11am-10:30pm
Nice place – Good place to enjoy the weather on the patio and have business get together.
I worked there, and it's the worst place I have ever worked. – I used to work here and would like to tell my perspective of this place.
Food- You could get the same type of food at any place, there is really nothing special about the food sold here. The prices are what any Tex-Mix grill would have. When I was interviewed and got the job they said "people do not come here for the food, they come here for the atmosphere and the bar". Awesome Brunch they sell on Sundays..You won't here loud obnoxious music and it's a totally different restaurant on Sundays.
Atmosphere- ANY ONE WHO IS READING AND WONDERING ABOUT GOING PLEASE READ THIS - They do play loud music, I worked there and It is way to loud sometimes out on the Patio to hear an order. So keep that in mind, normally you can call and ask if there will be anyone but be ready for horrible customer service on the phone cause the host could really care less what you want.
Service - Im sure you could just walk in this place and look around and know what kind of service you will be getting by the short shorts, and t-shirts. Not to mention half the people working here are high 50% of the time. I will say don't get turned off by the host because there is better service in the servers BECAUSE, host are paid hourly no matter how they treat you and servers are wanting good tips.Now, if you are one of those needy greedy people who think, walking by the host stand and going to sit yourself out on the patio is what the policy is, you will be talked to rudely by the outside host AND you will not be waited on by a server..Because that isn't your table it is someone else's.
Management- Horrible. Horrible. Horrible. I am disgusted with myself for even applying here and wanting to be apart of this management. Enough said.
All around, I hate this place because of how I was treated while I worked there by SOME of the staff and the managers. The sad thing is, they once told me they don't hire people that are "too nice" because they wouldn't fit in our atmosphere and Im sure I am not the only person that knows this. Which gives people the right to be rude back to you. They Definitely do not go by the policy "the customer is always right". I do believe one out or 5 people customers could have a good experience.
Primos: Lake Ray Hubbard in Garland – Primos-Lake Ray Hubbard in Garland:
The only thing positive is the view. Food at best is mediocre. The manager is awful, has no grasp of customer service. I was incorrectly charged for a beer and the manager had a an outburst with an employee/us in front of all the guests. I will never go back.
If you want to enjoy the view, I recommend Islamorada (in Bass Outdoor World), Texas Land & Cattle or the Flying Saucer located just next door. I refuse to spend another dollar at a business that acts so rudely to their guests and employees. I was so disgusted that I even wrote a letter to the Area Manager to which he never bothered responding. Frankly, after my experience, it didn't surprise me that he too lacked Basic Management Skills.
I GUESS THE BLIND IS LEADING THE BLIND AT PRIMOS LAKE RAY HUBBARD ;-)
Good food poor management – I came here after seeing some of the reviews and I have to agree. I enjoyed the food but the vibe was weird. The management wasn't very attentive and the service was decent. I thought the management should be more hands on with what is happening in the restaurant especially when it is busy but they seemed to not care. Come here for the food and don't expect anything else
Prepared for the Worst/Received the Best – We just got back from Primo's in Rockwall. I was hesitant to go since I read all the reviews before we left. We got there about 2pm and I was expecting to receive the worst possible service, but we received the very best service from Server 1116 ASHLEY!!
They did get my husbands Nacho's wrong, brought chicken instead of steak, but they quickly corrected the problem. My step-daughter ordered enchiladas and was well pleased. She said her Margarita was good, too. I had a sip and I agree with her.
I had the Beef Fajitas...they were very good, but there was enough to feed all three of us. We will be having left-over fajitas during the SuperBowl tonight.
So I would have to give Primos in Rockwall a 4 out of 5 stars. We will go back.
terrible manager – weve been to primos on lake ray hubbard previously but had never experienced what we did friday night. at 7 30 friday night you wouldnt expect to hear loud club music while having dinner but thats what we got. manager asked us sarcastically what we wanted to listen to and told us that is primos format. also told us they let employees play music from juke box. he tried to remedy by giving us some gift cards. why would i come back or send someone else there to listen to that crap while theyre eating. its one thing if its 10pm but were talking 7 30. horrible customer service from manager but waiter was great. we will never go back. well be going to glorias from now on
good food, strange vibe – Possibly the wierdest dining experience ever! The food was excellent, delivered to the table in perfect timing, margaritas were very good, beautiful build-out.....but the management was beyond unprofessional. I think we got the ONLY good waitress in the entire restaurant. Ask for Beth-Ann and you'll have a great meal. The bartender and management stood around talking to each other and doing nothing about most of the pouting, sneering, Snookie look-alikes (minus the teased hair) working there. I expected the food to be horrible based on appearances, but it was so good I would consider going back to get more?! The diners were a mixed bag (from families to an older couple in a make-out session) so odd. Maybe the kitchen manager is a real professional, because the food was a treat.
Food is awesome, service slow & unattentive – The 4 star rating is for the food & great patio view. Rating the service would be a 2. Ask for refill on chips twice from the waitress, never got them. Finally got the young man that brought our food out to us to bring more. Waitress never offered refills on our drinks, another waiter took care getting refills. Waitress never asked how our food was or if we wanted anything else, no offer of dessert. We did not arrive until about 7:45-8:00pm, got seated promtly. We had outside patio seating & the view of the lake was great. Seems the bar scene is more of what the staff & management favor. People that were at the bar or ordering drinks from the bar seemed to get more attention. We took a friend for their first time there, he loved the food but was not at all impressed with the service from our waitress. Management really needs to be looked at, run very poorly for a resturant. I don't want to have to feel like I have to have alcohol with my dinner to get good service.
inattentive employees – Because we live close we go here at least once a week. If you're lucky enough to go when the experienced bartenders are there everything is golden. If the newer bartenders are there good luck even being acknowledged. If it hadn't been for the barback we probably would never have been served.
Management needs to pay more attention to training bartenders in customer service.
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