2015 Birch Road, Chula Vista, CA | Directions 9191532.621811 -116.965901
Neighborhoods: Otay Ranch
Great Experience – Went to Frida because one of my best friends works there and was amazed by the place. Loved the food and service and will come back for sure.
Best Mexican Food!! – Everyone if you want to eat some delicious and healthy mexican food, this is the spot, the salads are just perfect, the tacos is like you are eating in mexico and the steaks ..mmmm delicious i love the filete invierno you should try it. the best place to go in a romantic dinner or with a bunch of friends the margaritas you wont find any better in town.ps. lobster tacos are a 10.
Best Mexican in California even better than all of the places in LA and SF!!!!!!!!!!!!!! – I was their with some friends looking for some REAL mexican food and we were surprised. This high quality food is amazing. We tried a lot from the menu. Ceviches (very very fresh and the girls loved it), Mole (wow, a good mole in town!!), and I had the arrachera and how its presented is very nice. Not to mention the margaritas and excellent service!!
Guys, congratulations and if you have special events please let us know.
CHILIS In NOGADA YUM YUM – I had lunch yesterday with my friends and we all had the chilis in nogada. This is the first restaurant in San Diego that I could find that serve this exquisit dish. We expected a very small restaurant with no design, however our eyes iluminated as soon as we got in. Service was very good and the margaritas we're delicious.
Very nice place to have lunch and get away from the office routine. Worth every penny of it.
Great ambiance for lunch – My best friend and I had a wonderful lunch at Frida's. We enjoyed the outdoor waterfall and attentive service from Saul. The chef even accommodated a special request for my friend. Overall, the food was tasty and filling.
Worst customer service Ive ever seen! – On top of mediocre mexican food, the service is the worst Ive ever experienced. The whole restaurant operates as if they are doing YOU a favor by serving you. The food is below average for above average prices. The most irritating thing is that our waiter, as another reviewer mentioned, didnt offer to bring us back our change- I guess he thought a 30% tip was standard- for SUBSTANDARD service! It wasnt until we asked, REPEATEDLY, that he brought back our change.
I cant tell you how horrible this restaurant is and I would advise you to not waste your time and money.
MANAGEMENT JUST DOESN'T GET IT! – Well, I am not surprised by what I am seeing today on just about every review of Frida restaurant. It?s quite sad really- such a beautifully decorated restaurant in a wonderful setting- but they have missed the mark in service. After coming across Frida's on a stroll in the mall, my husband & I thought it would be the perfect venue for hosting a fundraising event for a pediatric cancer foundation we are involved with. We thought it would make for a lovely upscale evening enjoying cocktails & food, while our guests support a great cause. I made two call attempts to speak to a manager, being told I would be called back as they were too busy to speak to me. On my third call to them, I spoke to Maritza (a manager?) and you would have thought that I was trying to sell HER something as opposed to accepting MY business. She, of course, couldn't answer any questions and said the GM, Luis, would be responding to my inquiries by email. Of course, I received no email & I had to follow up 2 days later by calling them even though they had my number. Maritza acted as if we would be a nuisance to their business- even though I was willing to pay FULL PRICE! I was so annoyed with her & I quickly ended the phone call & called later to speak to Luis. Again, Luis had the same type of attitude & only after several minutes of prodding him to ACCEPT my business, he asked that I email him to set up a time to discuss our event ideas in person. I emailed him, copied Patricia at the Corporate Office, & NEVER received a response from anyone. Needless to say, I am certainly not going to BEG any restaurant who has such lousy customer service to take MY money and business. It is sad that restaurant owners spend so much money on making a restaurant look nice and forget that if you don?t provide excellent customer service none of that matters. It?s extremely disappointing, & rest assured that this event has cost Frida's MANY local customers. Good luck Frida?s, you?re going to need it.
FRIDA Managers are UNPROFESSIONAL! The customer is NEVER RIGHT or RESPECTED! – I have been to Frida twice & both times I had unimpressive meals. The 1st time I ordered the Mole Poblano and it arrived to me warm, I mean luke warm. Just to give you an idea of how bad it was the meal came with a gordita (a melted cheese filled dinner roll). The cheese in the gordita was cold & hard as if the plate was ready long before it was actually brought out. Usually something like this would aggravate me, as I like to pay for a meal that is fresh & HOT. I decided I would let it go since it was their first week & I could tell the waiters weren't completely ready, since our waiter never once refilled our drinks. We had to flag him down & even then he FORGOT to bring the drinks! Anyways I let that go & weeks later returned to Frida with my mom. I put the first experience out of my mind & thought that by this time they should have it all down. Well the 2nd time around we both ordered the Filet Mignon Tampiquena style. Well it looked great! Too bad that was all it did. One bite & WOW! It was super salty! They put way to much seasoning salt on it. My mom made a small cut on an area & when they brought a "new" one out the grill marks were DARK & it was well done, not Medium how it was originally ordered. Then sure enough there was the cut she had made. When we brought it up to the male Manager he denied that it was the same steak & said they took an already prepared steak from another order! So they didn't even make a NEW one! This was the MANAGER! There was NO COMPENSATION for THEIR mistake! NO discount, NOTHING! The waitress was so apologetic & embarrassed that she gave us all she could which was a discount on the desert my mom ordered when she decided she wasn't eating the steak, because they wouldn't take it back! I left vowing never to return & to let anyone know that this restaurant DOES NOT CARE ABOUT OR REPECT THEIR CUSTOMERS!
Very Good Food – The place is beautifully designed and decorated. The ambiance is very nice I am sure it looks spectacular by night. We had a business meeting with 4 people and everyone liked the food. The hostess was super attentive as were the rest of the stafff. The food was very good. i had a skirt steak that was perfectly cooked to medium rare. The table salsas were very tasty, while not exceptionally hot...but very tasty. My only observation-complaint is about the chicken they put in the enchiladas, there's lots of it but to me its that over-cooked (to avoid illness) breast meat. Its ok but i'll stay away from the chicken filler as I do at most Mexican restaurants.
I did not see or hear any attitude as the other reviewers have cited. Perhaps they were there when the restaurant first opened and they were still ironing things out? The location is in far-away East- Eastlake area. For tthe location you are not going to find a nicer Mexican dining experience. I will happily dine at his restaurant again.
We at Frida want to thank you for taking the time to write this review.
Every day we try to improve so our guests leave Frida after having a great experience.
The WORST Mexican Restaurant in San Diego – Terrible service and bland food!! Do not come here if you have any clue about Authentic Mexican Food! I came to this place with high expectations with my best friend on opening week. We waited about 30 minutes for ANYONE to wait on us. The waitress we ended up with was terrible and made us wait forever just to get melted and runny Margaritas. I ordered Ceviche Acapulco style but they brought me a shrimp cocktail and argued that that is how it should be made. My friend was brought the wrong meal and we had a male waiter serve us because our waitress was no where to be found. When we complained to the manager about the food and service, he ARGUED with me that he had never had a complaint from anyone before! That there was a Frida restaurant in Beverly Hills and it is very successful and that they were not going to change the way the restaurant works. He didn't offer us anything or even an apology. I wasn't going to go back there anytime soon but my mom wanted to go for Mother's Day weekend. I took her on Friday since I figured that it wouldn't be busy and we might actually get decent service.
I was wrong!
They made my mom and I wait for 15 minutes and there were many tables available!! I think there were 3 tables with people in the whole place and about 30 waiters running around putting candles on tables. When I requested a table towards the back, the hostess said we couldn't sit there because the large wooden ball ornaments that were hanging from the ceiling were not secured properly and they could fall on us! What kind of place is this and why would the airhead hostess tell us this!
Once we were seated, we once again waited about 30 minutes for a waitress to approach us and ask if we had been served yet. We said no so she walked away and left us there all alone again. Finally a few minutes later a nice male waiter took our order! The waiter was nice and attentive but it seemed as though he was rushing us out!
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