15050 NE 20th Ave, Miami, FL | Directions 3318125.914519 -80.159391
Neighborhoods: North Miami
Total scam movers. They will go low at first with price then after they have moved all your stuff in their truck hold ransom till you pay double the price. Then your property is damaged and missing half of it. Please do not use them, they need to be out of business quick.
Horrible Business practices – Gerry Gordon at AAA Affordable and Reliable movers and I had corresponded for 6 months before my move. I was given a final binding estimate on August 12, 2008 and a pick up was scheduled on August 13th between 9 and 10am. All day the movers said they were broken down on 95 and would 'be there in an hour'. They never came, they showed up 24 hours after scheduled time and looked at the goods to be loaded and started loading. I have an antique bed that they complained about being hard to take apart, in the end the just decided to take the easy road and break the bolts off in the bed frames!!!! They close the truck and 3pm and give me the usual run around about going to the bank to give them cash, even though I have in writing on 3 different occasions from Gerry Gordon that all major credit cards were accepted. We all know they prefer to go the tax evasion route and demand cash. I go get them cash to avoid further frustration. 1/2 due up front and 1/2 due at delivery. The binding estimate and Bill of Lading that I signed both say $1,773 as total amount, I paid 1/2 of that ($887) us front in cash. The day of delivery in Illinois on Aug 28, 2008 an hour before scheduled delivery Gerry emails me and says the amount has gone up and the driver has the exact amount, i speak with the driver who works for High Strength Movers and he says the amount due is now $2,600, not the $886 that is written on my Bill of Lading! I agree I had more boxes etc.. than on my original inventory list, but the very latest at pick up, not the hour before delivery is the time to renegotiate my binding estimate. Not to mention it is illegal to change a contract, in this case the Bill of Lading, after 1 party has signed it. Looking at two documents side by side is a joke, they didn't even try to hid where they crossed out Balance due $886, then they wrote in and crossed out $2,223.80 before they settled on tripling it to an even $2,600!
Nice Moving Company. – Final Price just like their estimate. They were ontime. The crew was friendly and helpful. Will use them again.
Contintued from below... – that Gerry contracted another mover called American Movers out of Colorado (303-402-**** - Tina ) to move the furniture from Miami warehouse to Tampa area. One guy to unload. He unloaded the furniture. He handed my brother a bill for the full amount, he told my brother that he was in Miami last night to pick up the furniture from the warehouse and drove it over. The driver was told by Gerry that Gerry refunded our money back to our credit card and that he, the driver, was to collect the full amount from us. I called AMEX and they said that there was no such refund ( as of 7-15-08 ) and that they had charged our credit card and that the charge was paid to AAA Affordable & Reliable Moving on 7-3-08. I didn't pay American Movers because I had already paid Gerry for the move. Tina from American Movers called me and I explained the whole situation from the beginning to her. Then she called Gerry to discuss what happened - she wasn't happy AT ALL. She told me she has been trying to call him back and keeps getting sent to the 1-305-763-**** line, that phone line goes nowhere. Problem is that all the furniture was not delivered. I am still missing 4 legs to an antique writing desk. I'm not sure if Gerry still has them in his warehouse or if Tina's driver has them mixed in with the rest of their load. I asked Tina to have the driver look for them and UPS COD them to me. But if she doesn't have them then obviously Gerry does, but he won't respond to my phone calls or emails. I have had to get a lawyer involved. With all the added expenses I incurred because of Gerry, I find this company NEITHER AFFORDABLE or RELIABLE. I will never use them again or recommend them.
Terrible to deal with... Stay away ! – I purposely shopped a moving company that could deliver my mothers furniture in a specific window time frame. I was promised by Lutz ( 561-395-**** ) the furniture would be delivered from Boca Raton to Tampa area on 7-10-08 between 9:30am-10:30am. They picked up furniture on 7-3-08. I called Gerry Gordon on 7-9-08 in the early evening, he confirmed delivery in the a.m. 7-10-08. I waited at the Assisted Living Facility the next day for my mothers furniture. When nothing arrived around 10:00am I called Gerry and he said the truck was in Sarasota unloading a job and would be there in about 1 hr and 15 minutes. I called Gerry back around 11:30am and got the same story. I called Gerry at 1:00pm and got the same story. I called Gerry back around 2:30pm and got the same story. I called Lutz several times as well. I kept calling and Gerry kept dumping my calls off to a dummie line in Ft. Lauderdale (305-763-****) I went back to the A.L.F. the next day at 8:30am because they said the furniture would arrive in the morning. I waited til 11:00 am and no furniture. I called both Lutz and Gerry to no avail. I got the same story from Gerry about the truck will be there after the finish up with a delivery, by 4:30pm Gerry said that the truck broke down and it had to be fixed, so the furniture would arrive the next day. I told him I wanted to see the repair bill. He obviously has caller ID and decided to dump our phone calls to the dummie line. He wouldn't take our phone calls at all. Ignored us completely or hung up on us if we called from a phone that he didn't recognise. I used friends cell phones to try to make calls to them. Lutz also said that he couldn't talk to us anymore and would repeatedly hang up on us. This went on until Monday. On Monday, I contacted my lawyer to give Gerry a call - he responded to her that the furniture would be there in 48hours. The furniture arrived the next day in the morning. We found out, thru the driver, cont'd to next review
Great Movers – This Company moved my 4BR house. They were nice professional workers and performed the move without a flaw. Their Trucks were modern. They even supplied maids to help me unpack my Kitchen and organize my closets. I would reccommend them to anyone. Professional all the way. Many Thanks Guys - Great Job. Carlos
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