Cloquet >Insurance Services > American Family Insurance - Laurie Stangl Agency Inc.
1219 14th St Ste E, Cloquet, MN | Directions 55720-316946.706519 -92.449148
Mon-Fri 9am-5pm, Sat Closed, Sun Closed
My wife and I had been American Family Insurance customers in Cloquet for 20+ years. In recent years, under Laurie Stangl, the customer service has declined steadily. To the point where I have been told multiple times that "I'll check on that and get back to you." Guess what... NEVER a returned call. Long story short, they threatened to cancel our insurance and said our house doesn't meet American Family's "standards".
Funny thing is, we switched to State Farm and we more than met their "standards" and received far better insurance and lower premiums on both vehicles and our house.
Do yourself a favor and stay as far away from Laurie Stangl agency and her cohorts.
Dissapointing – Everyone is very nice until you have a problem and need their help. Good luck to you when that happens. You might as well save a buck and buy your insurance online. I will from now on.
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