Geneva >Cellular Phone Companies > Sprint Store
1318 Commons Dr, Geneva, IL | Directions 6013441.892513 -88.341629
Monday 10:00 - 8:00, Tuesday 10:00 - 8:00, Wednesday 10:00 - 8:00, Thursday 10:00 - 8:00, Friday 10:00 - 8:00, Saturday 10:00 - 7:00, Sunday 11:00 - 5:00
At Sprint stores, you get the phones you want with the plans you can't pass up. Come visit our helpful and knowledgeable staff of experts ready to answer your important questions. Get the new Sprint Family Plan. The more people you add, up to 10 total, the lower your rate. And our “Ready Now” program, has you using your new phone by the time you walk out the front door. And with our Buy-back program, we offer account credits for your old eligible device. Come visit or call to find what you're looking for at your local Sprint Store.
Absolutely awful experience. I got an iPhone for my upgrade which was not working well at all at home. I exchanged it for another iPhone thinking it was just a defective model. After 5 days (well within my 14 days) this phone was not working either. Turns out the iPhone simply isn't compatible with my Airave, something I have to have living in the country. So I went to swap it for an HTC, a phone I KNOW works at home) & the salesperson basically told me I was screwed. Since I had swapped it once (paid a $35 restocking fee too) I had to deal with any problems with the second phone for the next 2 years. He didn't care it was still in my 14 day guaranteed satisfaction grace period. He told me I would have to recreate the problem. How can I recreate a lack of internet issue I have AT HOME in the store? I had Sprint on the phone while in the store, they said this was ridiculous & he refused to speak to the rep.
To make a long story short, same day went to the West Dundee store & they exchanged it no problem for an HTC One, no restocking fee. Geneva store-God awful. West Dundee-awesome.
Brand new customer to Sprint and had purchased a refurbished iPhone 4S which promptly broke. While this is an Apple problem, the store employees refused to help, and the manager flat-out ignored me when I tried to speak to him. I will never, EVER, return to this store.
I'd give less stars if I could – I'm a Sprint person. Have been since I got a cell phone more than 10 years ago. That's what made my experience with the Geneva Commons store disheartening.
I'll start by saying the store on Orchard in Aurora is awesome. They're willing to wave off the last two weeks of my contract so I can get a new phone. They just don't have the phone that I'm holding out for. My Blackberry no longer works at all, and I'm trying to run a business.
I walked into the Geneva store to check if they had it, and they did. However, the employee behind the counter was not willing to budge on my contract. He was the only employee in the store with about four customers behind me. I offered to wait if that was the issue. He assured me it was not the issue, that he simply could not do this. Well, Aurora can. He didn't have time to argue, so I took the time to write this review.
Editorial Review – Offering a wide array of cell phones, PDAs and accessories, along with broadband internet connectivity--all of which are supported by a nation-wide data network.
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