26861 Aliso Creek Rd, Aliso Viejo, CA | Directions 9265633.571960 -117.723672
Monday 10:00 -8:00, Tuesday 10:00 -8:00, Wednesday 10:00 -8:00, Thursday 10:00 -8:00, Friday 10:00 - 8:00, Saturday 10:00 -8:00, Sunday 11:00 -7:00
At Sprint stores, you get the phones you want with the plans you can't pass up. Come visit our helpful and knowledgeable staff of experts ready to answer your important questions. Get the new Sprint Family Plan. The more people you add, up to 10 total, the lower your rate. And our “Ready Now” program, has you using your new phone by the time you walk out the front door. And with our Buy-back program, we offer account credits for your old eligible device. Come visit or call to find what you're looking for at your local Sprint Store.
My husband signed up with Sprint at the beginning of the year. He went into the Sprint store at 26861 Aliso Creek Road, Aliso Viejo, CA; after several hours where he disclosed that he was a British citizen here for work and would be traveling out of the country to place including but not limited to China, South Korea, Russia, Germany and the United Kingdom the store representative assured him that he would be able to use his phone. A few weeks went by and he went on his first trip to China and everything was fine. However, the second trip he made to Russia the customer service representative told him that because he hadn’t been with Sprint for more than 18 months he would not be able to use his phone in Russia. With no other options he left the country without a phone. He was only back in the states two weeks before leaving for Germany and when he called the international line they indicated that he wouldn’t be able to use his phone in Germany because his spending limit was not high enough to allow it. My husband offered to put more money down but that didn’t satisfy the Sprint rep so again he left the country without an operable phone. When he got back into the states he called to talk to a Sprint customer service rep again in which the person indicated we could jail break his phone (which would void his warranty on a very new phone) but that since Germany and Europe as a whole is on a different phone system there wasn’t anything Sprint could do.
So I told my husband I would help and call Sprint’s customer service and wait on hold to get one single point answer. When the first gentleman picked up he refused to listen to anything I had to say repeatedly cutting me off with no concern for what the true issue was. So I then asked to be transferred to his manager. After explicitly detailing all the issues we’d be having the woman had no answer and said that she would have to call me back after talking to international help desk. After several hours someone else called me back and these were her options:
1. They could run a credit check and get the spending limit removed – to which I explained that there would be no credit history since it’s still locked in Britain and that he had said that initially which is why he was originally on a spending capped account
2. We could look into dealing with a prepaid phone to go overseas – which is ridiculous because my husband has an Iphone that he does a lot of his work with and utilizes with his company and the amount we would have to invest in a prepaid phone which be outrageous not to mention that you can’t put a lump sum on prepaid phones that would amount to what he needs to use when he’s out of the country (Our bill from China was almost $900)
Because they have provided the “options” Sprint is refusing to waive our cancellation fee and return our deposit. The person in the Sprint store mislead the information provide, the customer service team refuses to take responsibility for their store employees. And after asking to speak wither her manager, she informed me that she was the last stop and that I may not like what I’m hearing but that’s too bad and all she can do is apologize for what the person in store told my husband. Bottom line – Sprint’s phone service is pretty shoddy and so is their customer service.
DO NOT GO HERE! – Seriously, spend the time and go to the Irvine store. They are so much better there- nicer and more competent.
From long lines, to poor management of resources, to huge mistakes resulting in losing data (i.e. all data wiped by "mistake" from my device), my experience was a disaster. In the end, all the manager could offer for such an experience and loss of my data was an apology.
Worst Service EVER by a cell phone company – Absolutely the worst service . I have 6 business lines with Sprint, pay for insurance on all phones, yet when I went to have a brand new phone that was defective replaced, they start giving me the run around. They carry no inventory, so every problem you have, they require you to go in, wait two hours minimum before they get to it (no rental or loaner phone option), then after their incompetent techs verify the problem, they will tell you to come back in four to five days, and wait another two to three hours before they give you a replacement phone. I have received 4 replacement phones in less than a month, and they all have had some kind of problem. 8 round trips, over 10 hours in the store, and now they tell me there is a limit for how many replacements you can have in a month. None were my fault, but defective phones. THEY ARE THE WORST. Will be changing service provider as soon as this contract is over.
Editorial Review – Offering a wide array of cell phones, PDAs and accessories, along with broadband internet connectivity--all of which are supported by a nation-wide data network.
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