Durham >Event Planning > Diva by Design
Custom Bridal & Formal eBoutique, Durham, NC | Directions 2771335.890231 -78.917509
Amazing Quality & Service. For Anyone looking to replicate a dress for less this is the place to go! – Diva By Design is a very dedicated company that strives to provide great customer service each and every time. Each time I had a question or worry about something, I always received courteous quick responses which helped to alleviate any concerns I had. That being said, I received my dress and was amazed at the quality and detail of the gown. It was beautiful. The price was very competitive to other places as well. If you are looking to replicate a dress for less this is the place to go!. Thanks for everything! I'm recommending you to all my friends.
Customer Service Doesn't Pay the Bills – Partnered with this company to produce bridal gowns. First order looked great, but they almost forgot to ship the entire lace overlay. Second order was missing the chiffon overlay on the ballgown skirt, a mistake that was handled expeditiously, to their credit. However, despite getting the chiffon yardage quickly, having it added on by a local seamstress (which involved patterning that whole skirt) set me back $550, so I was in the red for all the time dedicated to that order. My final order was ordered in two tone diamond white and ivory. The dress arrived with a skirt the color ordered for the bodice, and the bodice was GOLD. Again, I was told that this was an acceptable manufacturer defect. Again, I paid a local tailor to correct Diva by Design's mistake, this time to the tune of $250. While customer service was cooperative, I am unwilling to pay these relatively high industry prices for the gamble that their factory won't cost me my entire profit margin on future orders. All orders ship within days of requested wedding/due date, so be sure to give an artificially early date!
Editorial Review – Based out of Durham, Diva by Design is a atelier offering dresses for special occasions including wedding dresses, quincenera dresses, celebrity red carpet dresses and more.
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