1050 Babcock Rd, Melbourne, FL | Directions 3290128.092308 -80.623447
Please contact location for hours
Sears has definately gone downhill – Sears Auto used to be pretty good, honest, pretty good service, pretty good prices. That was then; things have changed. I suspect there’s a new manager. There sure is a new policy.
One of the major reasons we went to Sears, especially for tires and related items, was an experience I had a couple of years ago. A Tires Plus store had told me I needed new tires, and they would be glad to order them. Sears had them in stock. When I went to get a price and estimate of time needed to do the job, the Sears guy told me I had about 10,000 miles left in the ones I had, and he would wait if it were he. I was sold. Sears for me from then on.
This year my wife needed new tires, and the 10,000 was up on mine. She got her’s first. They forgot the value caps, and had really uneven inflation when done. They also told her she needed an alignment, which she did, but she had it done at the dealer as she had to go there for something else. One of the new tires had a slow leak – took about a week to drop from 36 psi to 25 psi. We filled it four times before taking it back to Sears to get it checked. They charged my wife $25 to “fix” the valve stem. Worked fine before the new tires, not so good after. Then they told her she really needed that alignment. The one she’d had less than 300 miles before. While she was there, she heard several high-pressure attempts on the part of Sears salesmen, especially directed toward women, selling them things they may have needed, but my wife, no automotive mechanic but not dumb either, felt like she was in a time-share sales office rather than the old Sears Auto we’ll-look-out-for-you store.
We won’t be going back.
Editorial Review by Citysearch Editors – Value-minded company offers tires, DieHard batteries and auto accessories. Services include oil change, belt replacement, brake repair and more.
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