San Jose >Moving Companies > Trusted Van Lines
1780 Old Bayshore Hwy, San Jose, CA | Directions 9511237.369631 -121.909475
Neighborhoods: North San Jose, North
On September 2nd, my family and I moved from San Jose to Virginia. I hired Trusted Van Lines (TVL) to do the move for me. On September 2nd, movers from TVL showed up and loaded all of our stuff into their truck. We were renting a large 3-bedroom house in San Jose and had quite a lot of stuff. That night, we took an overnight flight to Virginia.
On September 3rd, I got a call from Diana at Trusted Van Lines. She said something along the lines of "I've got some bad news for you. The moving truck containing your belongings has been stolen."
At first I thought she was joking. Moving trucks aren't supposed to get stolen. It was no joke. If you don't believe any of this really happened, then search google for "trusted van lines". There's an article in the Mercury News about what happened to us. It was also featured on NBC Bay Area news and the video is still up there on the NBC website.
I spent the next 24 hours in a state of complete shock that words can't describe. My brain just shut down and I wasn't able to function. That moving truck had everything my family owned in it. It was more than just things and property - it had our entire lives in it. Someone had stolen our lives from us.
As I came to understand how it happened, my sadness turned into anger. When the movers were done with the move, they drove the truck to TVL's facility on Junction Ave in San Jose and put the keys in some kind of overnight drop slot. The next day, the keys were gone from the office and nobody knows how they were taken.
TVL actually left our moving van, filled with tens of thousands of dollars of property, in an unguarded, unsecured area of their parking lot. The keys were thrown into an overnight dropslot that anyone could have fished them out of.
No surveillance system. No alarm system. No GPS tracking device. They made it very very easy for the truck to be stolen.
If you're reading this review, then before you use TVL or any other moving company, I want you to imagine what you would do if every possession you owned were stolen and never came back. Imagine coming home from work and finding your entire house empty, and left with nothing except the clothes on your back.
Figure out how you're going to rebuild your life from nothing. How are you going to explain to your kids that their bed, clothes, and toys are all gone? Are they going to understand, or are they too young to know what it means for their things to be stolen?
If I had it to do over again, I would not use a moving company. These companies don't care at all what happens to your things. They could care less if they get broken or stolen. They don't take even the most basic steps to protect your things. Many of their employees have criminal records, but we're supposed to trust them to safeguard our valuable possessions? Never, ever, EVER again will I trust a moving company. NEVER AGAIN.
TVL MOVERS ROCK!!! – This is the 4th time I moved in the last 2 years, and by far the services rendered by Trusted Van Lines were top of the line. These movers worked without stopping for almost 9 hours, no complaints, amazing.
Trusted Movers helped me move my 2 bedroom loft from San Francisco to Burbank, I had to place my items in storage because I was going to London for business.
I notified them the day I wanted my items to be delivered and they said that they have to give a me a window but they will do all they can to get there when I requested.
They did, they arrived the same day I moved in to my new place and were all done within 3 hours.
This move was flawless, no damages, no extra costs, and most important no stress for me.
Trusted Movers are the Best – I have moved more than 4 times in the last 5 years and my move with the Movers at Trusted was by far the best.
My company had to relocate me to San Francisco from Los Angeles, Initially they were supposed to select the movers for me, but I guess the vendor that they were using went out of business or something, so It was up to me to get some quotes and selected the movers.
I went online and got several quotes ranging from $900 to $1700 for my one bedroom apt.
Trusted Movers came somewhere in the middle as far as prices, but as far as service they were above my expectations, the reason I chose Trusted was their communication and my gut feeling, Kim was my contact person and every time we spoke she made me feel very comfortable.
The movers who came at the day of the pick did such a great job wrapping and protecting my items, they worked hard and fast.
My final price was somewhat lower because my actual weight was less than estimated, that was a nice surprise. All of my items arrived intact , without any issues.
I think this was the first stress less move I have ever had.
Trusted Movers were top gun – The core of my review will be for the actual crew, William, max and Cj.
Looking back I can say with confidence that I have never had the chance to work with such wonderful people. From the minute they arrived at my home, the way they introduced themselves and how hard they worked, the communication between the crew and myself was flawless, at any given point they were making sure that everything was getting done right , they were not afraid to ask me questions and confirm with me.
I ended up buying the movers launch, and dinner, they spent almost 7 hours moving my 3 bedroom home.
the folks at the office were as good, very pleasant to work with, they communicated well with me, and when I had questions I always had someone to speak with.
I would highly recommend Trusted Movers
Super Dooper – My move has been completed about 3 weeks ago, and this is the my story.
from the initial contact with Trusted movers I have felt very comfortable dealing with them, the sales rep Scott was very communicative in regards to the entire process. After going back and forth for almost 2 weeks I narrowed my selection of movers to two companies, Trusted Movers was one of them. Both were priced the same and had good reputation but I decided to go with my gut feeling and selected Trusted Movers.
Looking back it was wise decision, my move was flawless, the movers showed up on time, they had my place wrapped and loaded within several ours.
It took them 5 days to arrive in Chicago and once again they were very communicative during the entire transition.
The delivery movers did a great job placing all of my items where I instructed them and did not complaine even once.All of my items arrived in one piece, no damages what so ever.
I am sll settled in and glad the move is over, if I have to move again I will call only one company Trusted Van Lines.
Great Stuff – WOW! This is my first experience with a moving company. I was surprised by how many responses I got. Movers galore, who knew! I got lots of really cheap quotes. One even said I would get 3 movers for $75 an hour, what??? How could this be? I was glad it sounded too good to be true. I looked most of them up on the BBB. Surprised again at how many where not listed on the BBB. Trusted makes it easy to Trust, especially after you check them out. In the end, my move went super!
Horrible Service – Well, I wish I could tell you how well they moved things but I can't. I called 2 weeks in advance to set a day and time - everything seemed fine and they seemed nice. They called me the DAY BEFORE the move to tell me they over-booked that day and could I re-arrange my schedule for them. After showing much displeasure, they decided to see if they could do something. They called back and said they could move me as planned. Then 2 hours before the move, they said they could not be there as planned - and would be there more around 9pm (not an option) or they could see if a sister-type company could do it. They swore up and down that these guys were good and that they would call me the next day to make sure everything went well. Well, this company was not good (One Move or Partner Moving) and I did not receive a follow-up call. Moving is stressful enough as it is without this. I would definitely not use this company....and I certainly wouldn't trust them!!!
THIS COMPANY IS THE WAY TO GO – They assisted me with my move twice and there are no words to describe how happy I am. I moved a few times just like anyone else and I had my share of good and bad experiences but there is no other way to put this "THEY ARE THE BEST"
I felt very comfortable to use Trusted Van Lines as moving company after checking their "A" rating with several organizations and I did my fair share of online research as well.
They did a fabulous job from the office people to the crew that did the move.
Use them if you are looking for a peace of mind.
Worst Movers In California – I hired them to move my elderly mother from Suisun City to Fairfield and I am so livid with the services and feed back I received from Trusted Van Lines. It's more like "RIP OFF VAN LINES". First of all they left behind open book cutters at my mother’s old place on the living room floor which my 18 mos daughter got a hold of. When I called there customer service to notify them of the situation they brushed me off and acted like I was lying. I mean come on my daughter picked them up with her bare hands. She could of gotten hurt than I really would of had a reason to go after them. I'm not talking about one box cutter but I am talking about four that I found on the floor. I cannot believe they are still in business especially with the feed back they gave me. I felt as if the manager was giving me the finger of the phone. Than to top it off they charged me for some packing that I didn’t even authorize. I had everything packed and just need for them to load it and drive to the next location.
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