3451 Elkhorn Blvd, North Highlands, CA | Directions 9566038.6913146972656 -121.386047363281
M-Sa 8am-6pm, Su Closed
Neighborhoods: North Highlands
Loved this Vet! – This office has a comfortable, friendly atmosphere, and I had a very good experience here. They got me in quickly, saw me promptly, and had good customer service. The vet and assistant were friendly and gentle with my dog. I felt the rates were fair, and they didn't try to upsell me a bunch of extra things I didn't need. I will be back!
An excellent local vet – I have always been satisfied with the care my animals have gotten at VCA Highlands. The front office staff are friendly and efficient, and remember me and my pets. I have mostly seen Dr. Andersen, but have also had Dr. Faust. Dr. A is SO good with our kitties, and spent a lot of time trying to figure out what was wrong with one of them when he presented with some very serious symptoms. Even though it was something unusual, Dr. A listened to my intuitions and observations. When we return with other pets, he asks about the health of this one "special" kitty. He also treats our dogs, they grew up going to that office, and have no "going to the vet" issues whatsoever. In fact, they're happy to go in to just be weighed and get a cookie. The times they've needed to be taken to the back for a treatment, they go along happily. When injuries and illnesses have come up, all our pets have been well-treated there. I am always bummed when I can't get an appointment there for an emergency!
Like all veterinarians, I wish it didn't cost so much, but their prices are reasonable as compared to others in the area. I definitely recommend VCA Highlands as a great local veterinary choice.
Caring staff, no issues whatsoever – I've only been to VCA Highlands twice, but came away pleased both times. The first time I went was for my freebie visit from the SPCA after adopting a dog a couple of years ago. We saw Dr. Faust and he was pleasant, calm, and seemed to really care about our new family member. No one tried to sell me anything, even flea/tick or heartworm meds which would be typical of any vet's office. This morning I had a minor emergency with a different dog and my regular vet was just going into surgery. I remembered my good first experience and figured what the heck? Might as well call and see if they can squeeze us in. We just happened to get Dr. Faust again on an emergency basis, but the entire staff was pleasant and caring. Dr. Faust explained our options and the reasoning for or against each one. After making a bloody mess of their exam room (sorry!) we decided on a course of action, or in this case inaction, together and all I was charged was a very reasonable exam fee. I love my current vet, but I won't hesitate to use VCA Highlands in the future.
The only reason I give 4 instead of 5 stars is that I really haven't tested their actual ability as veterinarians (diagnosis, surgery, etc) and I hope to never need to. Based on what I've seen, though, I would guess they'd do fine with any situation presented them.
Dr. Andersen's rebuttal to above poor review by Laylonnie. – After seeing all the factually wrong comments and misstatements in the prior review by Laylonnie (in March of 2010), I felt compelled to respond and let everyone review some actual facts about our visit:
Fact: Janis, your newly acquired dog, came in with presenting signs of vomiting, diarrhea, coughing, and sneezing for a free SPCA visit.
Fact: I did not say that Janis had a twisted bowel; I actually said that she had a fluidy bowel with some enlarged segments that were palpable. Twisting of the bowel can be one cause for this, as I told you. Regardless, this can be a serious to life-threatening issue, especially when we are not allowed to work up patients due to monetary concerns.
Fact: AT NO CHARGE TO YOU, we performed nearly $200 worth of services (exam, parvovirus test, antinausea injection, medicine for the diarrhea). It saddens me to see that all those free services were not appreciated at all. Calling me a "money grubbing thief " when I gave you $200 worth of free services does not really seem to be a very lucid statement.
Fact: I truly was unaware (before your visit) of all of the free services that were to be provided under the SPCA plan, that is why we took the time to copy your information on the covered services.
Fact: I do provide quotes for working patients up. You can check with any competent veterinarian about what they would recommend for any animal with vomiting, diarrhea, coughing, and sneezing; in most cases blood work and abdominal radiographs will be at least part of the recommendations, which was what I gave you the $359.20 quote for. I am sorry that that quote so offended you.
Fact: Any competent veterinarian cannot actually diagnose kennel cough just by triggering a tracheal cough. I am afraid you have been misinformed about that.
Fact: I didn't sneer at you; I actually did listen to what you said. I am sorry if you did not perceive that I cared about Janis, because I did feel sorry for her.
Fact: The SPCA can't afford to screen for many diseases.
Fact: I hope that, after all the problems that she presented with, Janis is doing well and that you are able to find another veterinarian that will provide you with adequate services.
Dr. Kris Andersen
BEWARE! – Dr Kris Anderson does not know vet medicine from a hole in the ground. I adopted a dog from the SPCA. They are suppose to cover some vet cost up to 14 days of adoption. She happened to be ill (kennel cough) ~ he tried to sell me every test he could think of that was not covered and tried to charge me for one that was then claimed ignorance as to the policy saying SPCA must have added that one. SPCA said they didn't change any policy. He sounded like he was trying to sell me something so I opted out for the additional tests ~ got a second opinion (at my cost) and it turns out she has kennel cough. No need for full blood panel and full body x-ray. Any lay-man could have diagnosed it as kennel cough! He even did the trachea pinch ~ if a dog coughs it is kennel cough ~ she coughed. But he proceeded to tell me he felt that her intestines are twisted. He didn't listen to one word I said. He just sneered at me. He never even consoled my very timid nervous pooch. Money grubbing thief. Trying to take advantage of a person's love. C'mon! He also tried to convince me that rescuing a pet from the SPCA was a bad idea. He told me that you are taking a huge risk. He said SPCA doesn't screen their animals and a pet rescued from their can have serious diseases. He is suppose to be sponsoring pet adoption!!! Of course I did call the SPCA and told them this information. They are not too happy. He was just a salesman disguised as a vet. My dog is still suppose to be covered for her upper respiratory infection but I am going to another vet. Even if I have to pay. I wouldn't trust my pet rock to these salesmen!
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of VCA Highlands Animal Hospital on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.