Chicago >Restaurants > Zed 451
739 N Clark St, Chicago, IL | Directions 6061041.895888 -87.631073
Mon-Thu 4:30pm-10pm, Fri-Sat 4:30pm-11pm
Sun 11:30am-2pm, 4:30pm-10pm
Rooftop (weather permitting): Mon-Wed 4:30pm-11pm, Thu 2:30pm-11pm
Fri 2:30pm-12am, Sat 4:30pm-12am, Sun 11:30am-10pm
Neighborhoods: Near North Side, Central
Frustrating Gift Card Process – I wanted to buy a $100 gift card as a gift to my parents for their anniversary, and the process was rather complicated and frustrating.
The website says to call either your nearest location or a specific phone number to purchase a gift card, so I called my nearest location. I was told to call the alternate number on the website.
I called the number and the person who answered sounded like he had never received an inquiry about a gift card before. He said, "Um.... I think you have to call the restaurant - I'm in California. I don't really know how that would work." I told him the restaurant had directed me to call him and he still told me to call the restaurant. I asked if the only way to buy a gift card was to go to the physical location and he said "Maybe the restaurant could fax you a credit card authorization form, you could fill it out, fax it back to them, then they could mail you a gift card." I told him that process would take too long and I don't own a fax machine, and his only suggestion was to call the restaurant again.
A few days later I went to the physical store to buy my gift card, thinking it would take 10 minutes at most. I walked in and the manager greeted me and walked me to the bar to purchase the gift card. He got the attention of a bartender and she said she would handle it. I ended up sitting at the bar for 20 minutes, waiting for someone to help me. The bartender never asked anyone to get a gift card and continued to make drinks while I sat there. After 10 minutes she said "Are you still waiting for a gift card?" and I said "Yes, the manager said I could buy it from you." She said "I have to get a manager for that," and continued to make drinks.
Another bartender saw that I had been waiting and asked if I was waiting for a gift card. I said yes and he said something to the female bartender before walking away. 5 minutes later a different manager brought me a gift card.
I was less than enthused to be handing over $100 at this point. It was too late to change my parents' reservation to another location - but I would have if I had the option.
It would be in the restaurant's best interest to make it as simple as possible for customers to spend money there.
Awesome Brunch – I have eaten dinner here a couple times and the food and look and feel is outstanding. I love everything about Zed 451. Had a guest in town and decided to try it out for Sunday Brunch and the food was great from the salad bar to the all you can eat table delivered meats and brunch items.
All in all perfect and loved the Bloody Mary
Amazing! – My boyfriend and I took his brother who was visiting from out of town. We had the best time ever, he was impressed and said there were no brazilian stake houses like that in California. Food, ambiance, and drinks were amazing and worth the price! The one con is it was packed but as busy as it was they still managed to give great service!
Drinks only !! – So get over it people, it is a beautiful place with crazy views.
Just go for the drinks and the great space. You set yourself up for disappointment when you go thinking you are going to have a great meal and superior service. Just don't. Chicago has plenty of great places to go to after you have a few drinks here.
Love the lounge area!!! – Oh my gosh! If you enjoy beautiful architecture and delicious food, you have got to go ZED. I love, absolutely love, the cranberry spiced old fashioned. And I can't begin to describe the food. I mean fresh grilled fish, perfectly medium rare meat (just the way I like it), perfectly moist cornbread. I really couldn't get enough...I even had to help myself to some dessert, which I have renamed chocolate heaven. This is the perfect place to come if you are in the mood to indulge in a great meal.
BRUTAL service and so-so overpriced food. – Went to Zed451 to celebrate my wedding anniversary and was EXTREMELY disappointed. The service was lousy at best as our waitress not helpful at all. When we began our meal, the servers seemed to all flock to our table at once. After about 10 minutes of that, they rarely came back. We asked our waitress if she could send some servers over who were carrying the meats that we enjoyed most. They NEVER came. The salad bar was OK but pales in comparison to other Brazilian style steak houses. We dropped $150 and were COMPLETELY unsatisfied. If your looking for a similar style restaurant in this area, I'd suggest Brazzaz. Don't go to ZED451 if your looking for quality service and a wide variety.
Stay Away From this Place!!!!! – I had a business meeting at Zed tonight and the service and food was horrible. I would not recommend this place to anyone. There are so many other great place to go in Chicago with much better service. Drinks and food are way over priced for what you get. The management is out of touch with what is needed for good customer service. We had an issue with food /drinks after spending $1000.00 and they were unwilling to discuss or address our issues. If you want a good dinner in the city avoid ZED the food/management is out of touch!!
Scott Rocks!!!!!!!!!! – The service was wonderful, and the shuttle bus makes you believe your'e a celebrity! It very spacious anc cute!
I attended with friends and we were greeted with smiles! I enjoyed one server in particular..His name is Scott..he was so attentive to our needs..He even took pictures with my friends..This is indeed a place you should go if you want to feel grown and sophisticated..Also, try their lemonade ( It has a juicy popsicle on the side..)
Super Pretentious – The food was ok, atmosphere nice, but the rude service was too the extreme. Made people in our party feel awkward. The upstairs staff was so judgmental after our party dropped over $1000 on our bill...they wouldn't let them go upstairs on the deck. There wasn't a line at this time and the deck was not full. They will find when the summer ends, their hotspot will be a new spot. Too bad they didn't treat the locals nice enough to want to go back! All around disappointed!
Great for groups, great customer service, definitely should at least try it! – First of all, there is a free shuttle bus that picks you up if you are staying at a hotel downtown (something to know). There was a group of 6 of us (were expecting 9) on a Friday night and everyone was accomodating: from the hostess, to the chefs and wait staff. My friend was about to leave because we were late to join her, and the staff took notice of her waiting by the entry and when they saw she was leaving, they talked her into staying and gave her a free drink (she was impressed that they even cared). The downstairs lounge was busy yet service was still exceptional. The rooftop lounge gets crowded early, so if you're not a part of the after-work crowd, be expecting to wait an hour or two. We were seated in the upstairs dining room in our own little area (thoughtful for our large group). The hostess wasn't even tiffed that 3 of our guests were no-shows.
As for the food, it was good. It wasn't great, but it was good, nothing to complain about. The harvest bar was good as well. A larger variety of offerings at both the harvest bar and the meats than at any other brazilian-type restaurant I've been to. The drinks were made well! Try the lemonade with the popsicle in it...that was the bomb! They even made adjustments to our meat selections because we all wanted well-done, so they specially cooked several things for us.
Overall, you should give this place a try, especially if you're doing a ladies-night out or a birthday get-together or something. They were very accomodating to our group even when it came to splitting the check with different credit cards and stuff (I know how waiters hate to do that). Scott was our waiter and he was the best!!!! The total experience was worth the money! Shout-out to Mike, one of the chefs, as well!
P.S. We were seated next to an exit to the roof-top lounge so we can see outside and yes it was extremely crowded up there. There was no lying about the wait to create a buzz...there were a lot of people up there.
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