7510-15A Pineville-Mathews Rd, Charlotte, NC | Directions 2822635.087815 -80.845409
mon-Fri 10am-8pm; Sat 9am-6pm; Sun 12pm-5pm
A First Class Store – I have many rescue animals and often take in fosters so I have a few pets w/ special issues and the worst is my dogs allergies. The owner and staff have all been helpful and taken large amounts of time to go through all of my confusing information and found a great food for me.
I have a back injury and the raised tubs make things so much easier and the products are great quality with only pure ingredients. I bring all of my friends dogs there for a bath.
Never have I been treated poorly or unfairly and have always found price stickers on every single item I've looked at. The store is beyond clean and there has never been any sort of bad odor.
The staff has been so amazing to my animals and my dog starts jumping all over the place as soon as I pull in the parking lot. He loves the store and all of the staff.
The owner, and the staff, are so knowledgeable on everything pet related and will always go the extra mile to look up something.
The store has such amazing products and if there is something they do not have in the store, they will order it for you.
I feel so welcome when I come into the store and they do a fantastic job on my skittish rescue dogs nails.
It is very much worth it to drive from uptown area. I am in the store quite frequently and have never seen an unsatisfied customer ever. I hear so many people complimenting the store.
These are professional employees and owner and they go above and beyond to provide assistance to their customers.
Pet Essentials is GREAT – I have been visiting Pet Essentials for years and have never had a bad experience. In fact, they have always been helpful, pleasant and what I buy has always been top quality. I would recommend Pet Essentials to any one who needs anything for their pets. GREAT PLACE.
The customer’s perception is everything – WOW...I can't believe reviews from 2 years ago read as if I had written them. Nothing has changed except new customers come in and learn quickly to take their business elsewhere.
As 10/22/08 from rndyb says and it is still true. "Boy is he mean" Now the prices are on paper on the shelves but he resent you asking anything about it. I mean how stupid can the customer be is his displayed attitude.
As 09/10/08 from dogmum says, "terrible customer service". "The owner is rude, and snooty...talks on the phone...yelling at vendor or venting his frustrations to some poor soul" AMEN. Captured him perfectly. dogmum, I sure can't figure out when he chose to open a retail business either.
The owner thinks he is superior and doesn't care if you go elsewhere. Too much competion out there now a days to behave like that. We all want to support small business today but certainly NOT this place!
Snot so nice – Lots of stuff, but boy is he mean. I can't believe there are any good reviews for this store. The owner nor his employees have ever been helpful for me. There are no prices on the shelves and when I asked, he acted like it was a real problem and the girl just shrugged her shoulders. HELLO!!!! It always looks and smells dirty to me, so I don't know how others think it's good. Parking is a problem, too. Boy is it a problem--he's a raving lunatic about it!
Great Store, friendly & knowledgeable – I've lived all over the country and have never found a pet store I love more than Pet Essentials. I have been a customer for 3 years and have never had a negative experience. I couldn't believe the 3 reviews that were posted, but then they were written within a three week period. Perhaps an ex employee with sour grapes. Don't be intimidated by these negative reviews Pet Essentials is a great store to shop.
Terrible customer service – The owner is rude, and snooty. He talks on the phone constantly, and based on his tone, he is usually yelling at a vendor, or venting his frustrations to some other poor soul. He seems to detest the general public, so I'm not quite sure why he chose to open a retail business??? He obviously hates his job. I would not recommend this store to anyone, although I do love the "dog wash" section of his store. He has a beautiful store, but unfortunately, his lack of customer servcice skills, will keep me from returning.
Pet Store Review – Staff is helpful when asked, but the owners are rude and fickle to customers. I have known this business since they were on Rea Road and now at Carmel Commons. They carry good product and have bathing facilities at the Carmel location. I no longer do business here.
The location on Rea has been closed for a long time. You need to correct the web site for locations.
Worst Customer Service Ever - – I walked in prepared to purchase food, leads, treat and grooming products for my new dog, however the staff was lazy and disinterested, unwilling to suggest options or upsell any of their products. I walked out empty handed. If you want to charge premium price for products then you should be prepared to offer premium customer service. I will NEVER go back.
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