Acton >General Merchandise Stores > Dunk & Bubble
781 Main St, Acton, MA | Directions 0172042.511986 -71.411554
In season summer hours Mon-Sat 9-6, Sun 10-3 Off season winter hoursTues-Sat 10-5
Super experience and good assistance
I needed to order a replacement sling for my 15 year old Telescope Casual chair. I carefully researched the replacement slings on the web, then went to Dunk & Bubble. They had my receipt from 1998 with all the details, beat the internet price without my asking, and arranged for the order to be delivered directly to my house.
One week later, the goods arrive. I followed directions, but discovered I needed a "stretcher tool". The hardware store was bewildered, so I took the chair to Dunk & Bubble. They let me use theirs, at no cost, making my life as a do it yourself person much easier. Shopping local is really great!
Great Small Business – Small business in a large store. Knowledgable, friendly staff.
Don't waste your money!!! – I bought a very expensive Market Umbrella ($350 ON SALE!!!!) from them in September 2007. It broke after opening it only 12 times. Dunk and Bubble lost their copy of the sales receipt (great record keeping). They were very willing to help me until they learned that I couldn't find my receiept (I assumed they would have theirs for reference). After learing this, they dropped faster than a decaying fish. Funny thing was after I got this rude service from Dunk and Bubble, I called the Umbrella maker. The worst part was I paid cash so I didn't have a credit card receipt to back it up. Not only could they verify that Dunk and Bubble had that particular umbrella, but they could even tell me the order number that it arrived on. Since THEY verified that I bought the umbrella at Dunk and Bubble, they are making a great effort to fix the problem. When I told the company how much Dunk and Bubble sold the umbrella for, they were embarrassed and apologetic. Bottom line, DUNK & BUBBLE sells their merchandise way over what the manufacturer recommends and does NOT stand behind what they sell. They gave me the line of "If anything goes wrong just bring it back. We fix everything we sell!" Come to find out that their employee that 'fixes' their furniture left them last season. So much for empty promises. You can do better than Dunk and Bubble. I had to wait an hour to buy the umbrella and then they can't even find the receipt for the transaction. They are a waste of your time. There are other business' who will actually appreciate when a person trusts them with their business.
At Dunk & Bubble we appreciate and value our customers. We try to give everyone equal time and respect, even on our busiest days. Our furniture is top of the line, quality furniture that cannot be compared in price with that sold in home and garden stores. Our manufacturers set a retail price and we offer 20% or more off that price on special orders. I apologize for your poor experience at our store. I would encourage anyone to come in and experience our customer service for yourself.
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