23920 Westheimer Pkwy, Katy, TX | Directions 7749429.734377 -95.777073
Love it! – I can't speak for everything at the store, but their mini cupcakes and cheese cakes are awesome. I have never had any problems. Once we came in and we wanted mini cupcakes and they were out so we bought the regular size. Even though those were good, those were just too big and became too much...we are sticking to the mini one's since then.
Now when I need mini cupcakes for any event, work or social (always request that is the "dish" I bring), I call in the morning when they open, ask them to pull a dozen or two that I need to the side and tell them what time I will be there to pick them up. Staff extremely friendly.
Will never do that again! – My ovens died and I was waiting for the repairman. I am a great "from scratch" home baker but I was in a bind for an important family birthday party event. Ooh La La is all the rave and a very cute place. The huge expensive cake I purchased was beautiful! However.....I could not believe what I was seeing when I cut the first piece for the party in front of my guests. The layers were burned. I would have never frosted such layers and wish I had my money back. The cake was so dry it could hardly be eaten. Most of it went in the trash from the plates of my guests and I tossed the remaining cake when I cleaned up. What a waste of money and what a terrible experience. My homemade would have been so nice and in fact, I had cake recently at a friend's house from HEB. I so wish I had gone there.....I will never go back to be ripped off again at Ooh La La!
WORST EXPERIENCE EVER!! – Honestly, we've ordered from OOH LA LA before and we've had great experiences from them but after today's experience, I'll be surprised if our office ever orders from there again! We order 8 dozen cupcakes to send to our clients to show our appreciation so we ordered from OOH LA LA two days in advance for pick-up; we picked up the cupcakes this morning and everyone was very nice, they opened one box to show us the product which looked as it should; we didn't feel the need to have to go through ALL of the boxes to check for quality since we've never had an issue with their cupcakes before. Once we got back to the office, 6 out of the 8 dozens that was ordered were ruined because of the way the boxes/holders were set up. The box and cupcake seperator are two seperate pieces and the seperator did not show adequate to hold up the cupcakes. 6 dozen cupcakes were fallen over in their boxes, icing falling off; we could not present these cupcakes to our clients. Not only would these cupcakes reflect on us, OOH LA LA would also be getting marketing, how would it reflect on them? We contacted OOH LA LA back and explained to them about what had happened to see if they're able to help fix the problem. The manager was very nice and explained that she could refund us or give us 6 dozens new cupcakes (what they currently had in store). I opted to get 6 dozen new cupcakes because we needed to send them to our clients today. The manager later informed us that they would only be able to provide us with 3 new dozens today and 3 on another day, because they've gotten a lot of complaints today about the same situation happening to other customers; we agreed and sent our receptionist to pick the new cupcakes. After agreeing to providing us with 3 dozens today and 3 dozens for another day, the manager called us back to inform us that the OWNER stated that once the cupcake leaves their shop it's out of their hands and that they will only be able to give us 1 more dozen, not 3 as promised. Once the new batch of cupcakes were brought back to our office, it was as they were this morning. flopped over because of the unsturdy holders. This has been the worst experience I've ever had with OOH LA LA and I'm very unhappy with how the situation was handled by the OWNER. Even the manager stated that MANY OTHER CUSTOMERS made the same complaints today. I don't believe our company was being unreasonable, after spending $300+ on cupcakes that weren't presentable. It should have been handled differently from the owner instead shrugging it off and stating "once it's out of our store, it's out of our hands"; that is just a horrible way to do business.
SOOOO GOOD ! – We ordered a BEAUTIFUL cake for our daughters birthday , & the cake tasted AMAZING ! Moist , flavorful , & just perfect , attention to detail was wonderful , the writting on the cake was so perfect & pretty , not a last min. sloppy "happy birthday ..." scribbled on a cake . The sprinkles were beautiful , and just had a WONDERFUL expirence , EVERYONE loved the cake and said they would now get their cake from here , as will we ... GREAT JOB ohh lala , please dont ever dissapoint : ) Thank you again for an amazing CAKE ,
Poor Customer Service – We are new to Katy and I've heard a lot of nice things about the bakery. I visited the store for the first time on Saturday with my 9-yr daughter. She was very excited about ordering cupcakes to bring to school on Wed morning for her B-day party. We purchased a half dozen full-sized cupcakes to try them out. I told the employee that I would be calling on Monday to place a pick up order for Tues night (24 mini cupcakes). When I called on Monday, I was told that no order could be placed because a 2-day lead time is required for any order. The employee who answered the phone was not helpful, just following the rules. Does it make sense that you need to place your order on Sat for a Tuesday evening pick up that is so small??? Needless to say my little one will be very disappointed.
OOH La EECK!!! – I am new to the Katy area, and I can't tell you how much I wanted to like this place. The curb appeal was enough to draw me in, and the atmosphere is adorable, for lack of a better word. Is it then, to much to ask for delectable, delicious desserts? Apparently so, because the quality was below average. The lemon bar my mom ordered was actually "tough"..hard to cut with a fork, and lacked that tartness that you would expect. My daughters cupcake was dry and flavorless, and the icing left a chemical taste in my mouth. My coconut cream pie was pretty good, though, so I give credit where credit is due. This place has so much surface appeal, but it's what's inside that counts!!! PLEASE Ooh La La, step it up!! I would pay the price for a yummy cup cake. I hope this place improves.
Beautiful location and store – I had heard great applause for this bakery/coffee shop. I stopped in for some cup cakes since they seem to be a topic of delight. The shop was very clean and appealing. The cakes in the case looked very good. I purchased 3 cup cakes at a cost of $9.50. To be honest I was not impressed with the cupcakes. the flavor was all in the icing not the cake portion. I quickly came to the conclusion that I would on a return trip try the coffee and maybe a slice of cake. I had very delicious (almost outstanding) cup cakes at Kroger's bakery. For the $9.50 I spent for 3 cupcakes, Kroger would give me more than half dozen. With all the rage in cupcake talk on TV and around town I expected something I could say was WOW!. I can't say wow because its not true, and I won't tell untruths to be cool. $3.00 for one of these cup cakes is a mugging. I look forward to tasting a cup of coffee and a slice of cake soon.
Fabulous Cake – I ordered a yellow-butter cake with choc cream cheese frosting. It was moist and delicious. Everyone was asking for more cake at the party! This is my new go-to pastry place. Thanks!
Cupcakes are dry and hard – I used to be a big fan of this place, but recently their quality has gone downhill. Their cupcakes, while as pretty as ever, are so dry and hard. At $3 a cupcake, that is just unacceptable. When this first happened to me a few months ago, I thought I just got a bad cupcake, but now 4 times in a row it has happened...dry, overpriced cupcakes every time, in a variety of flavors. I see on their reviews that other customers have been experiencing the same disappointment, which is such a shame given that they used to be pretty good. What happened?!
The store's decor is so cute, and the staff has always been very friendly and helpful. But...is it too much to ask for a MOIST cupcake?! I don't know what the problem is with their recipe (or maybe they are freezing the cupcakes, which can cause dryness/hardness), but I really hope they fix the problem and can go back to making great cupcakes! Until I start hearing better things about their cupcakes again, I will not be wasting my money on them anymore.
I will say that their cheesecake is still amazing, though! I ended up having half of my husband's key lime cheesecake because my cupcake was inedible! Their cheesecake is wonderful.
Ooh La La, if you're reading these reviews, PLEASE no more hard, dry cupcakes!
Do Not Eat Here! You Can Bake Better Out of a Box at Home – Unfortunately, there aren't many bakeries west of hwy 6 for people living in Katy. So when I asked around, everyone recommended Ooh La La. More like Ooh La Don't!
I purchased a slice of cake and a slice of pie. And I've had cupcakes ordered from Ooh La La at a friend's party. The cakes are dry and tasteless and the texture leads me to believe that the owner uses a boxed mix. The "Red Velvet" cupcake did not have cream cheese frosting but a white, sweet pseudo-frosting that tasted like it came from a grocery store bakery. The chocolate cake was lacking in chocolate flavor. The only thing good about the oreo pie were the oreos.
Bottom line, this bakery makes their items overly sweet to compensate for a lack of flavor. While their portions are large, why spend the money (and the calories) on something you could buy at the grocery store down the street for cheaper. Sadly, Katy-ites don't have many options for bakeries so this place serves junk and flourishes.
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