Mesa >Heating & Air Conditioning > Magic Touch Mechanical, Inc.
942 W 1st Ave, Mesa, AZ | Directions 85210-844533.413196 -111.851888
Neighborhoods: Comite de Familias de Accion
poor service, poor management response – Wished I would have spent more time asking friends for a referral verses trusting these online reviews. We had two service calls with charges upon charges for fixing the same thing. After the third time we gave up. The management is unresponsive and belittling. I would ask for my money back but that would be a battle I have no time or energy to fight for. Don't believe the hype--stick to friend and family referrals FIRST. Don't believe online reviews as there is no way for telling if it is a friend or co-workers fake review as I'm certain the ones about Magic Touch mostly are.
Readers, the reviewer "dickmorgan" is actually Michael Minkus owner of Just Breathe Wellness, Phoenix. He's been posting fake reviews on our company for months (as well as fake good reviews on his company). His review is untrue. I personally told Mr. Minkus we would no longer provide service to him as he was extremely rude and belittling to our employees including screaming at them for no reason. We have hundreds of great reviews over many years i.e. Angie's List, Kudzu, Insider Pages, etc. We have an A+ record with the BBB, are a BBB Ethics Award Winner, Customer satisfaction awards from SRP, APS, SW Gas, Lennox, Trane, etc. In the process of reporting his false reviews to multiple websites I have come across reviews of his own company. Check out Yelp.com and look up Just Breathe, you will see MANY bad reviews going back years specifically naming Mr. Minkus and his rudeness. OUR reputation and reviews can be backed up! Sincerely, Rich Morgan / President - Magic Touch
IMPRESSIVE SERVICE AND RESPONSE TIME – We WERE SO IMPRESSED WITH THE SERVICE AND CARE WE GOT FROM MAJIC TOUCH. WHERE DO I START? FIRST WE WERE ABLE TO GET SERVICE WITHIN TWO HOURS OF OUR INITIAL PHONE CALL. THE LADIES IN THE OFFICE WERE SO POLITE AND EFFICIENT. THE SERVICE MAN WAS POLITE AND FOUND AND FIXED THE PROBLEM VERY QUICKLY. HERES THE PART THAT WAS SO IMPRESSIVE. THE SERVICE MAN INFORMED US THAT THE PART THAT NEEDED TO BE REPLACED WAS STILL UNDER WARRANTY. WE HAD NO IDEA THIS WAS THE CASE. WE HAD ANOTHER COMPANY REPAIR THE SAME PART A LITTLE OVER A YEAR AGO AND THEY NEVER MADE US AWARE WE WERE STILL COVERED BY A WARRANTY. HE EVEN TOOK THE TIME TO CALL TRAIN TO VERIFY THAT THE PART WAS INDEED COVERED. HE ALSO TOOK THE TIME TO EXPLAIN AND REPAIR THE REASON THE PART HAD ONLY LASTED A YEAR THAT THE LAST COMPANY REPLACED. WHAT A REFRESHING FEELING TO FINALLY FIND A GREAT AIR CONDITIONING SERVICE. MAGIC TOUCH ROCKS!!! C.L AND P.L
I was very happy with the fast response time and how polite both the office staff and service guy were. No doubt he was very experienced but I wish he could have spoken in laymen terms instead of AC Guy terms. He was kind enough to get on the phone with my brother in law in Virginia who is also an AC Guy and explain what was wrong. My brother in law said he definitely knew what he was talking about and thought his price was "very reasonable". So: Magic Touch you get EXCELLENT for this review!
Thanks Tom – Tom fixed what other company couldn't. I was told by a different company that the air conditioner could not be fixed and I should just buy a new one. My neighbor suggested I call Magic to get another opinion and that they could be trusted. The alternative was spend thousands on a new air conditioner so I figured I would take the gamble since I cant afford that right now anyway. They sent a technician named Tom who not only said the air conditioner COULD be repaired but he could get the parts needed that day and return to fix it. He did suggest I consider replacing it also since it is almost twenty years old and not in the best shape but was not pushy about it. Since I just went back to work after almost five months of being unemployed, replacing it is not an option for me at this point. So I spent $344 and it's working good again. I just need to make it through this summer and hopefully will be able to replace it next year. I will call Magic to do it and I will ask for Tom.
Top notch company – Fast service on a Sunday with no weekend rate extras. Tech was obviously very experienced and got the air working again quickly. I will use them from now on and refer anyone who asks me to them for sure.
No Magic for Magic Touch Mechanical – 1/20/2010
Magic Touch Mechanical = NO MAGIC!
As to purchasing a new AC/Gaspac unit, fast service and fast install,
As for service; service call was quick, however the unit required a new blower motor which they did not stock and had to order
2nd failure in a 2 year old unit
As to servicing what they sell;
POOR performance in obtaining parts and LENGHTH of Tme required for the repair
They Failed miserably at acquiring the necessary parts in a timely fashion and did not go out of their way in expediting a fast shipment
I have been without Heat or AC for 23 days. I would never again purchase a unit from
“ Magic Touch Mechanical”
Editorial Review – Mesa and surrounding Arizona's leading air conditioning, heating, ventilation and indoor air quality experts are ready to make your life comfortable.
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