Reno >Automotive Repair > Midas Auto Service Experts
3250 South Virginia Street, Reno, NV | Directions 8950239.493874 -119.797350
Neighborhoods: Ward 2
Worst custommer service – I bought a car, which had Lifetime Lube+ service program from Midas, which pledges to service a vehicle every 3,000 miles or every 3 months and up to 4 times per year for a small service fee per visit.
Of course, next thing I did, I went to Midas and paid the transfer fee to get the program transferred on my name, so I could continue to receive their courtesy check and oil change services.
Since then, I went to Midas another four times and received the service as promised. Everything was fine until my recent visit, when I was told that this is the last time I am getting the service. Also, they told that my transfer was not valid and now I have to pay additional fee to meet their current program price, if I want to continue to receive their Lifetime Lube+ services, which I already paid for!!!
An option of program fee refund was completely out of the question by shop manager.
I felt that, their practice is against consumer rights, and I refused to pay Midas anything extra for services I own already. I had to file a claim to Beter Busines Bureau to get my money back.
Besides, every visit they tried to up sell overpriced unnecessary services (I consulted another auto shop), which I kept declining, but paid just for oil change (oil filter and recycle fee). I guess this might be a true reason behind everything.
I will never have any business with this untrustworthy company, which cannot commit to their obligations and provide lifetime services for a LIFETIME. I would recommend everybody to STAY AWAY from them! Midas acts unfair using their lifetime service program to SELECT their clientele and are abusing customer rights.
Editorial Review by Citysearch Editors – Well-known chain offers maintenance and repair for cars and trucks including brakes, oil changes, batteries, exhaust, climate control, radiator flushes and more.
Over selling and under serviceing – Prices are high, the overselling is offensive. Took my Ford in and was charged over $400 to replace spark plugs which did not fix the problem, too it to Jones West and they fixed i for $89. Midas said, So sorry, that's too bad but nothing they can do about it. Never go there!
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