33 Cambridge St, Burlington, MA | Directions 0180342.482873 -71.188633
Mon - Fri, 9am - 9pm; Sat, 9am - 7pm; Sun, 10am - 7pm
STAY AWAY! OVERPRICED!!! – This service department is overpriced. Honda Civics from 2003-2005 have a known quality issue with the Fuel door getting stuck. So I call the dealer and ask if I can get a free "diagnostic". (Be careful, because the dealer will charge $50 just to tell you what is wrong with your car.) The service person agrees and I bring in the car. I come back down and the service rep recomends replacing the entire cable from the lever all the way to the fuel lid solenoid in the trunk. She says it'll take an hour and the cost of this replacement will be $447 in total!! Go online and the cost of an original cable is $50, a t yopical hour worht of a technician's work is $80 right? So they tried to charge me almost 3.5 times the real world costs of getting this done somewhere else. In the end I decided to do it myself, there's a website that has an excellent solution to this problem at fueldoorfix, it cost me $20 and 45 minutes to do it myself and it works great.
STAY AWAY FROM HERB CHAMBERS – We've had numerous, repeated problems with our Honda and the service at the Burlington Honda is TERRIBLE. Every time our car is returned with a new problem. In the 3 years that we've owned our Honda Civic Si, only the first year was problem free. This dealership does not have any ethics, respect for customers, or integrity. Shop elsewhere and save yourself a headache!!!
Straight forward and easy – Let me start by saying I rarely write reviews, and hardly ever are they good ones. After reading some of the less-than-positive reviews online I wanted to share my recent experience. I had contacted several dealers online for a quote on my new accord. I received 3 quotes out of the 5 dealers I had requested information from within 10 minutes. Herb Chambers Honda of Burlington was not the lowest quote at first, but they were the only one to quote me on the accord I requested, and did not leave out the destination fee.
After 3 days I had received a 4th quote from the initial 5 dealers. (I'm still waiting for the 5th a few months later). I then visited 2 dealerships, Herb Chambers being my second. I was met by Bob, and told him I had been corresponding with the Internet Manager regarding a 2008 Accord EXL. The person whom I had been in contact with was not in but I was greeted by another who confirmed the Accord model and quote I had received. After a few minutes Bob had retrieved the car and I took it for a test drive. When we returned to the dealership I was prepared to battle my way out and be on my way. Much to my surprise Bob's non-aggressive approach was different than I had experienced elsewhere. I sat with Bob and confirmed the Accord we drove was the one I wanted to purchase. After about 20 minutes of negotiating a couple additional options in the deal, I had finalized the paperwork and I was done. I recommend Herb Chambers Honda to anyone who asks, and share my experience often.
I'd pay a friend to shop elsewhere! – I recently bought a new civic from Herb Chambers in Burlington. At first, the whole process of purchasing the car seemed fine... but after the deal was finalized the entire operation was unprofessional. Here are some of the reasons I will never return to any dealership related to Herb Chambers:
I received the car with greasy fingerprints on the inside door handle (driver side - probably a good place to check prior to delivering a new car).
After review it was clear that I was mislead concerning warrantee details during financing (MA has emission warrantees that are better than other states-- though I was quoted non-MA warrantees).
I had to return the car to have the XM radio installed even though I gave the dealership ample time (over a week) to deliver the car after the purchase agreement. The car is advertised as XM ready so I had assumed that the existing antenna was XM capable or upgradeable. Not so, an additional antenna had to be installed on the front passenger-side windshield.
I received the car with a service manual that had pages ripped out. Requesting a new manual was met by scorn from a previously friendly salesperson. They felt that an explanation of the missing pages should suffice and even refused to present me a complete document for review. In a perfect world the integrity of a dealership or salesperson would be beyond doubt...
More greasy fingerprints were left on the inside front and back windshield and on the ceiling of my car after XM radio installation. While personal research would have prepared me for the new XM antenna (and perhaps deterred my decision to purchase the upgrade), the dealership did not, and as I was distracted by my annoyance, I did not immediately notice the new fingerprints left by the installation.
So I returned to the dealership to have the car cleaned. After two hours I returned. The battery compartment was unlatched (?) but my car remained filthy. I left extremely annoyed. I will never return.
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