157 Freedom Place, New York, NY | Directions 1002340.777063 -73.988163
Neighborhoods: Bulls Head
I completely disagree with the review on Jay's inability to give a proper massage. My husband and I went to him for a couple massage and it was outstanding. He worked out my tight muscles and made me feel like new. I am a professional in body movement and I know trained hands.
Jay is professional, empathetic, and has skilled hands. Case closed.
Worst Massage Ever- Run Away!!! – I was very excited to goto Cleo. I love massages. Get them all the time...and this place was in my building, so I wanted to love it so I could just pop downstairs at any moment.
Never again. Jay was the absolute worst. He hurt me from the first minute doing the massage way too hard. I must have told him 50 times that he was hurting me, and even resorted to "Ow! That hurt!" And he just would NOT do it lighter. It was an hour of pure HELL. Instead of respecting my request for the massage to be lighter, he started lecturing me and popping out with know-it-all comments that made no sense.
Me: "This massage really hurts. Can you do it lighter?"
Jay: "Is this your first massage?"
Me: "No, I get one every Friday."
Jay: "I'm sorry, but this is good for you. It is just like a workout."
Me: "You are really hurting me. Can you do it lighter please?"
Jay: "It's probably going to hurt alot tomorrow too. What would help is if you would stretch more."
Me: "I stretch alot. Ow! You are hurting my left shoulder right now"
Jay: "Oh, I am? Actually, do you wear a really heavy bag on your left side?"
Jay: "Well, do you cross your right leg over your left leg all the time?"
Jay: "Well, try to cross your left leg over your right leg sometime. It would really help you."
Me: " "
Thinking: what would really help me is if I could run out of here. But instead I'm almost totally naked and feel unable to argue or run away with almost all of my clothes off.
Then as the cherry on top, at the end of the massage, Jay pulled my right shoulder so hard, that it hurt my neck and shoulder for a whole week. Which really stinks considering I'm 100% healthy and feel good all the time, and had absolutely NO pain anywhere UNTIL I went for my massage at Cleo. Stay AWAY from this place. Or try it at your own peril and you'll know why I'm so appalled.
Best deep tissue massage !! thank u Jay!! – I had a top notch deep tissue massage with the massage therapist Jay .....very professional establishment.....felt so invigorated...tension from lower back and neck....gone...therapist..highly recommended bottom line..best massage of my life ..I liked the massage so much I got a gift certificate for my friend's birthday. I will definitely be back. thank u Jay <3
Overpriced & Poor customer service – Have frequented place a few times. As reviewers below mention initially provided good cut. But they seem to switch around staffers to their detriment. Recently one of them upsold me on some additional hair treatments (over few sessions), but never finished process. The fired the stylist who they later admitted did not have required training. They refused to honor the remaining appointments to complete process. Needless to say I will not be frequenting this place again. Find it hard to believe that in an established seemingly upmarket place that is so pricey they do not check their stylists... Responsibility always rests with the house...
great cut!! – i live in the area and frequently visit the spa. it was time for a hair cut, and decided to try the salon side out. after reading the reviews, i was convinced i would be in good hands. i booked my appointment with tina, and i must say i am extremely satisfied! my hair is very thin and curly, and she addressed any issues or concerns i might have with my hair type in our consultation. we agreed to go a bit shorter than i initially wanted to, but she was right in suggesting taking off some length ( 2 inches) and i'm glad we did. it's been a week, and for 3 days after my haircut, my blow-out STILL looked amazing, and i had all this volume. when it came time to do my usual wash and go routine, my hair fell in to place. and again i had all this body in my normally flat curls. i am quite pleased with my new hair-cut and have even passed her card along to a friend who loved my hair!
Best highlight in over 15 years & greatest service – I have been highlighting my hair for over 15 years. I typically try to go to my hometown every few months to get a highlight from my colorist there. Cleo Spa open in my building so I thought because of the convenience, it was worth a try to get a color. I recieved the greatest color I have had yet from Harry.
My haircut, from Tina, was also fantastic. She is filled with haircare tips and tricks (that really work)!
A+ MASSAGE – i came here for a massage, on a recommendation from a co-worker, and all of the staff were so courtious. It was the first time i've gotten a professional massage and it was SO relaxing! I'm definately coming back here on a regular basis to relieve ALL of my stress. A+
BEST FACIAL, EVER! – i'm not the type of person who usually writes these (just reads them) but after having such an amazing experience, how couldn't i? This was, to sum it up, the most relaxing, rejuvenating facial..ever. Amazing. Great products used, very relaxing atmosphere, the esthetician took her time..great facial! A+ I left feeling so great, can't wait until next month to enjoy again!
Amazing Hair Cut + Amazing Experience = ONLY PLACE TO GO – Amazing! I?ve never had any one cut my hair quite like this before. How was it different? It was a combination things: 1) adding a flair of style in a way that I?ve never seen, 2) shaping the top in a way that adds quite a bit of volume, and 3) blending the sides and side burns in way that I didn?t realize could be done. Add to that a super friendly staff, beautiful decor, great music, and a great selection of fancy herbal teas, and it made for the best hair cut experience that I?ve ever had. Amazing!
Cleo Salon & Spa is honored that you not only took the time to write such a wonderful review, but that you had such an amazing experience in our salon :) Thank you DShalom
MADE UP – I, luckily, happened to pass by this place on my way to a friends. At first, I didn't make an appointment...just grabbed a brochure. While I looked it over, I saw that they offered make-up application (!) So I called and set up an appointment for that Friday. When i came in, i was warmly greeted, given a delicious tea, then was lead up to their "makeup center" where the nicest possible boy took his time to talk with me about what I wanted to achieve for that night. He then worked his magic and by the time I had finished my tea, I looked in the mirror and saw the absolute best possible version of myself. My heart actually skipped a beat (!) Amazing. I will definitely be coming back. (thank you)
Cleo Salon & Spa is glad you throughly enjoyed yourself! We can not wait to, once again, make you feel as good as you did that night. We will see you soon :)
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Cleo Spa and Salon on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.