Norfolk >Auto Dealers > Checkered Flag Honda
6541 East Virginia Beach Blvd., Norfolk, VA | Directions 2350236.854093 -76.181872
I recently moved to Virginia; I had a great experience with my last Honda dealership. I checked the reviews on Checkered Flag before going in; they were mixed, but I hoped for the best. I was disappointed; I left the dealership flabbergasted by the whole experience.
I wanted a state inspection and mentioned that my check engine light was on, probably due to the gas cap but I wanted them to check on it just in case and reset the indicator light. My last dealership just did $2K+ of maintenance on my car the month before, so I knew everything on the car was up-to-date.
I waited for 2 hours before I heard anything about my car (I ended up waiting almost 3.5 hours total!) When they came to me, they proposed $2,500 worth of repairs. I was shocked! For my inspection, they pointed to a very, very small tear in my left windshield wiper and said it needed to be replaced to pass inspection – the cost: $26 for a left windshield wiper! I felt taken hostage.
They also charged me $120 for checking on my indicator light and telling me what I already suspected – it was likely due to a loose gas cap. The total bill: $169. All for waiting 3.5 hours, getting 1 wiper blade replaced (which took almost an hour after I approved the repair!), and getting a sales pitch for $2500 more worth of repairs (some of which had just been done by another Honda dealership a month or so before!) It's a "soft" sales pitch where they "walk you through" areas where your car "failed" a "diagnostic" test.
If you want to wait a long time, be sold repairs you don't need, and pay quadruple for basic parts like windshield wipers, then this is your place. As someone who is new to the Hampton Roads area – and who is about to purchase a new Honda – I will not be doing any more business with Checkered Flag Honda. I will gladly drive a little further for honest, reputable service.
My final bill: $169. I told the representative how thoroughly disappointed I felt about my experience – to his credit, he reduced the price to $99 (and an admission to the gross overcharge of the original price, in my opinion).
I never have written an online review before, and I am not one to complain or be demanding. I just have never have been so disappointed by a business like I was today. Frankly, the whole experience took me completely off guard. I've had my car serviced at other Honda dealerships, and I have had great service and great experiences. I am a loyal Honda owner; and plan to keep buying Hondas based on my experience. I just plan to purchase my next Honda – and have it serviced – at another dealership. It cost me $99 to learn not to stop by for a state inspection or have my car serviced here; hopefully this review can save you the time and money.
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