100 Enterprise Dr, Newburgh, NY | Directions 1255041.513706 -74.11451
M-F 9am-8:30pm, Sa 10am-5pm, Su Closed
I have been waiting two days for an important package that was to be delivered on Wednesday. It is now Friday night. Ten days and counting since it was shipped from CA . We had 3" of snow in Dutchess County, NY yesterday where my package has been sitting for the last 48 plus hours. The roads have been more than fine all this time, but their tracking cited bad weather. There was no snow on the streets at all. I say it was laziness and incompetence. They have your money, and just don't care what happens after that. I called the Newburgh office and could not speak with a real person. I called the national Fedex hotline, and spoke to a fellow who has never set foot in the US who told me that I could pick up the package tomorrow (Saturday). I asked him why they could not deliver the package on Saturday, and he told me that I did not pay for Saturday delivery. When I told him that the package would not have to be delivered on Saturday, if they had delivered it on Thursday when it was scheduled, he apologized, and said that the matter was beyond his control. Customer service with this company is the worst possible. I think that the entire company stinks, and that the Fedex Newburgh people are a bunch of lazy, incompetent jerks.
FedEx Newburgh Horrible – There is no minus-star rating, or I would have clicked that. This service center is from hell. No-shows, lame excuses, articles smashed in transit, the list is endless, and it has gone on for years. Complaints to 1-800 go-fedex are useless. I try to warn shippers not to use FedEx ground, but when that is impossible, I can be almost sure to have bad experiences. This is not about FedEx air, which is an entirely different animal. This is about some animals in Newburgh who are perfectly worthless.
FEDEX HAS GOT TO HAVE THE MOST USELESS CUSTOMER SERVICE IN T – Your service absolutely SUCKS! I pray and hope that your company, in it's entirety, gets swallowed up by the earth and ends up in HELL because after the shiiiiiit you've put me through for the last two WASTED DAYS, that's exactly what you deserve! From your asswipe and useless corporate office, right down to the imbecile you hired for our route!
Fed Ex Newburgh – I have to agree with the previous review . Horrible service . Fed - Ex could not find my house . When trying to contact them , there is no phone number available . I had to call Atlanta several times . Atlanta passed on my phone number and a correct address , still Newburgh posted on the tracking information " can not locate address " , waiting for more information from customer " . Fed Ex Atlanta was not any better , I was told a case should have been open for me on my first call it never was . I finally got Customer Service Rep from the Atlanta office to follow up . She would not give me a phone number for the Newburgh Center but she contacted them and they did call me . After again giving them directions to my house the package was delivered 2 days later in a beat - up rental truck and a package that looked like it had been through a war . When Customer Service asks " give me your phone number and I will have them call you if the can not find your home " and then they never call , that is bad Customer Service .
Newburgh NY Fedex – They deserve less than one star!
The keep insisting that my house does not exist, that the address on packages is 'bad'.. and yet the postcard they use to tell me that I have packages that are undeliverable... arrives! Somehow the post office can find my house, but Fedex, who has been here in the past and we've done this dance before, can not.
then on the postcard they send, they ask you to help with directions, but you can not reach this location, only Customer Service in Atlanta, GA. That is really and truly supposed to be 'Customer Service'? Really?
Mo more shipping via Fedex for me, and I will certainly tell anyone I can about this as well.
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