4910 Kearny Mesa Rd, San Diego, CA | Directions 9211132.825674 -117.145031
Mon-Fri 7am-9pm; Sat 7am-8pm; Sun 10am-7pm
Neighborhoods: Kearny Mesa, Eastern, Eastern San Diego
Used cars – The staff was very friendly and got me in and out. I have came for maintenance but the prices are pretty high without the use of a coupon.
Awesome – I bought a used Toyota Land Cruiser here and these guys are awesome! They gave me the Carfax on the vehicle without even me asking for it. They were upfront about the car getting into an accident. The guy even gave me a discount. And he wasn't pushy at all. I looked at the car on a Saturday and told him I'd be back later on during the week. He didn't try to pull the "oh, you should pick it up now, people have been asking about it" garbage. This is the place to go
Refused to honor written agreement – Kearny Mesa Toyota advertised a specific price on a vehicle in stock, which I was made aware of by the fleet manager. It was advertised for Sunday, but the fleet manager extended the offer to me in writing (by email) while I got a cash down payment and loan approval from my credit union. He also offered to add leather for a written agreed upon price. Within 38 hours, I had the cash downpayment and loan approval. I went to the dealer and accepted the fleet manager's offer. The vehicle was still on the lot and they took me for a test ride. The sales manager told my salesman that the offer I'd been given had expired on Sunday. I explained the written agreement to extend the offer and the leather price. The sales manager said the leather price was incorrect and it would be an additional $198 dollars. I said that wasn't the agreed price, but I'd accept the change. He said he'd have to call the GM about the other agreement. About 20 minutes later the sales manager said the offer would not be honored. He said the fleet manager did not follow protocol and did not get approval to make the offer. He acknowledged that the agreement had been made, because the sales manager checked the fleet manager's email. But, they still would not honor the written agreement. They said they could make the deal if I paid an extra $1300 or so dollars. I explained that I felt the actions of their fleet manager was beyond my control, but a written agreement had been made. If nothing else, customer service would dictate their honoring this agreement. They said no and we left. We were stunned at this blatant rescinding of an offer by their fleet manager to a customer. Your word is who you are, but a written agreement is a contract. This falls within the "bait and switch" parameters, but at the very least, it was outrageous customer service. We remained shocked the whole 50 minute drive home and wondered how a dealership could treat customers in such a fashion.
Horrific Customer Service – The sales staff at Kearny Mesa Toyota has very poor customer service skills. My father went in to their dealership through a promotion that they were running, but also to look at their Toyota Sequoias, which my aunt had been eyeing to buy for some time. Their promotion was deceptive, their sales staff were not helpful, and my father was treated horribly.
Luckily my father was able to find a friendlier and more honest GMC dealer, and my aunt is now the proud owner of a brand new Yukon XL.
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