Best Buy

(978) 774-9494 | View Website

230 Independence Way, Danvers, MA | Directions   01923

42.551113 -70.940536

Open Hours

M-Sa 10am-9pm, Su Closed

Consumer Electronics, Computer Hardware, Camera Stores  more

More Categories: Household Appliances, Telephone Service


Best Buy
Best Buy
Best Buy
Best Buy

From The Owners of Best Buy

Shop The Hottest Deals At Best Buy!

Reviews for Best Buy

over a year ago

A virtual Mecca for gear heads, this electronics giant hawks everything from booming sound systems to notebook-sized personal computers. – In Short
Founded in 1983, this high-tech haven is recognizable by its blue, box-like building stamped with a yellow price tag-shaped logo. Explore the wide, gadget-lined aisles and find brand-name goods including personal computers, video games, TVs, digital cameras, cell phones and fax machines. Choose from a slew of popular brands such as Canon, Microsoft, Samsung and Sony. In-house installation services are available for most car audio and video systems, home entertainment systems, satellite hook-up, and home appliances.

Doesn't Recommend
over a year ago

Terrible service. – We purchased an EMachine from the local Best Buy in Danvers. The system wouldn't boot, even from the cd. I bought a $200 Geek Squad service plan, which according to the person who sold us it, would include a loaner service so that business wouldn't be slowed down a bit.

We called Geek Squad's number around 9am. The woman we get on the line insists that it's a Windows issue, and it's not covered in our plan. She refuses to help any further. Now the man I speak to, he tells us to bring it back to the store we got it from and they will fix it. The computer is brought to the store and everything is going fine until we are told there is no loaner program.

Now what? All our information for a business is on there. To the credit of Stephanie (the manager) she called all the way to corporate to see what they could do. Unfortunately, they didn't care. The store's solution: Buy another computer and they promise to refund me all of the money. I have two issues with this: One, this is a small business, we don't have another $800-$1500 to throw around. Two, you promise me? I don't care if I got it in writing, who says Best Buy is going to honor that?

Completely unsatisfied, I call the corporate office. The first woman I speak with was polite, but also unhelpful. I want to speak to her manager. He on the other hand, was unprofessional. He was rude, interrupted me, and refused to admit any error. According to him, I should of known this from the pamphlets the store gives out. Well they didn't have any literature on business plans, only personal use plans. There could of been any number of differences. I want to speak to this guy's supervisor. "This is as far as you can get." is his reply.

Frankly, I'm never buying another thing from them. It honestly feels like they were dismissing us on purpose because we are a small business. That's how a business works - you are responsible for your employees and what they promise a customer, even if that is wrong.


Not rated yet
0 Votes
Get Directions
Your Friends

Sign in with Facebook Sign in with Facebook to see what your friends are up to!

Add Blog Post

Add your blog review of Best Buy to Citysearch

Do you have a review of Best Buy on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:

  • 1. Include our image link in your Best Buy review blog post.
  • 2. Citysearch will notice that you're linking to one of our pages. We'll scan your blog.
  • 3. We'll show a link to your blog post from the Best Buy page on Citysearch.

The Linkback system is free and automatic. It's really that easy.

Read our FAQ for details.

Image Link

To link to our business profile page, copy the html below to your web page.

Best Buy on Citysearch