234 Pulaski Blvd, Bellingham, MA | Directions 0201942.021927 -71.493258
Same experience as others. The woman, Dottie who "runs" the place is downright rude and nasty. Brought in a vac to be repaired. Had dropped it and the wand would no longer engage the beater bar attachment. She immediately began to tell me how cheap my vac was, that it wasn't really an Electrolux but actually Eureka parts. I stopped her and told her I owned three of them and that all had worked excellently for the year in which I owned them. I explained I wanted a quote to repair the wand and that I wanted them to see if it needed any filters or belts while they had it. She asked me if I wanted a tune up and I said no. It was only a little over a year old and was my third floor vac so it was rarely used. Two weeks later, I finally get a call and they tell me it has been repaired and that is it $120. I asked where my quote was and why I never got a call with the estimate. I was told I would hear back from the owner. Next day the owner calls and says she has the estimate. I inform her that I was told yesterday that the repairs were already done and the unit was ready for pick up. She states that's impossible since they don't stock the parts and don't order til approved by customer. I give name of person and time they called they day before. Now she discovers that they DID already repair it and gave it a full tune up hence the inflated price. I tell her I will not pay for the full tune up as it should not have needed it nor was it approved. She informs me they will keep my vac instead. DONT EVEN CONSIDER GOING HERE!!! They are crooks and incredibly rude. The owner is a nasty old biddy who has no place being in customer service.
Terrible service. Pushy, Rude & dishonest. Very nasty. Save yourself the trip & go somewhere else.
Vacuum service – Brought my Eureka Oxygen vac to Marion's for a problem with the powerhead. They said it needed a new part. Think it was the neck part. I told them it was only 8 months old. I had to show my proof of purchase whic I did and they warrantied the part.
Vacuum works now. Very knowlegable with the vacuum and what part it needed.
Never honored my warranty....Very rude – Went there to have a vaccum fixed, had a certified letter (from Eureka) stating that the warranty was good and still refused to fix my machine. Owner was very rude and just kept throwing in my face i didn't have a "proof of purchase". And because of this, let's just say that they are not a Certified Warranty/Service Station for Eureka anymore..
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