30 Chauncy St, Mansfield, MA | Directions 0204842.032750 -71.216443
Great food, Arrogant Owner – The experience with Fresh Catch did not start off great. We were supposed to go to their location in Easton, but when I called there to ask about their lobster special and if I could order their lobster tails as a meal, I was told they did not have a cook. Huh? What do you mean you don't have a cook? The female on the phone was young but I figured maybe the cook called in sick? Cold dishes only?
I tried to go to their website but the site was down due to bandwidth being exceeded. No help there.
I called their location in Mansfield and made reservations. I asked about their lobster special which was twins for $18.99, and I asked if I came with a group of six, would it be alright if I ordered lobster tails as an entree as I knew they sell them as an add on usually. I was told no problem.
We get to the restaurant at 6:00 and we're promptly seated. Our waitress took our drink order, left us cornbread, and soon returned with our drinks. She took our order which included a Swordfish entree, two orders of twin lobsters, a fish and chips, and seven lobster tails between my dad and I. Six people, four entrees. (Over $125 in food, with tax and a 20% gratuity they added, came to $166.)
The waitress began telling us that we needed to have an entree for each of us to get the lobster tails. I told her I had called and been told I did not have to. She said ok.
Soon a man came to our table and told us we needed to buy an entree to get the tails. I told him his staff had told me differently. He insisted, but not in a nice way. I said that I would be reviewing his restaurant on Yelp and other sites and let people know how we were being treated. Belligerently, he said he was the owner, his name is Bill Sarrow, that's the way it is and don't threaten him. He did not care that his staff had told me differently. Paraphrasing, he said they are kids, they don't know. When half of our party became heated, I got up to walk to the car and wait for my party to eat. My aunt who was more level headed than me sat me down and told him to add on the least expensive entree he had to to make us "comply."
Well, the food arrived. Everyone enjoyed their meal. My lobster tails were awesome. Oh, and so was my grilled cheese sandwich with fries, my three dollar kids meal Bill Sarrow in his infinite wisdom added as my entree. Over $3.00, this pompous restaurateur risked alienating us, which he did a good job of, and fueled this review.
Next time, if there is one, I'll know to order the children's grilled cheese, and all the lobster tails I want.
Bill Sarrow, your food is very good, but you sir are a peach.
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