Boston >Food & Dining > The Kinsale
2 Center Plz, Boston, MA | Directions 0210842.359800 -71.060300
Sun 5pm-11pm; Mon 5pm-11pm; Tue 5pm-11pm; Wed 5pm-11pm; Thu 5pm-11pm; Fri 5pm-11:40pm; Sat 5pm-11:40pm
Neighborhoods: Downtown, Central
Awful Service – Worst service ever. It took almost two hours for us to get our food!
We were in a great mood.
We ordered a wine list, and all the waiters kept telling each other they couldn't find it. Our waiter couldn't remember any of the wines. This took 30 minutes.
We ordered our food.
The kitchen was horrible at communicating with the waitstaff, because when the waiter took our order, he returned 15 minutes later to tell us that the kitchen was out of our entree. We ordered something else, and 10 minutes later our waiter came back to say that that, too, was all gone.
Whatever. We finally found something that was available, and put our order in, ready to eat, drink and be merry.
We ate our bread and drank our water, waiting for our food. We had to ask for another glass, because it had old juice at the bottom. Not a big deal, but kinda gross.
40 more minutes went by before our food came out. By then we were starving.
But we were missing a set of silverware and politely waited for the staff to get it (10 minutes!) before we all ate.
Also, one of our dinners had big random blobs of tartar sauce on it, like it had just plopped on there from someone else's dinner. None of us ordered fish, so that was nasty. We didn't even bother sending it back cause we were starving! Just scooped the nasty sauce off the food and ate it anyway.
We drained our drinks long ago and the waiters did not come by for refills until we had completely finished dinner. Everything was a long wait. We just ordered dessert. Wait, wait ,wait. Through this whole horrible experience of nothing being right, the waitstaff was not apologetic.
Dessert was good. We got a random drink we didn't order, and gave it back.
The insanity came with the bill.
My friend signed the bill and then noticed something unbelievable: THE WAITER HAD WRITTEN IN HIS OWN TIP! 25% !!!
We were not a big party. 5 people is under the big-party-automatic-15%-gratuity number for that restaurant. Yet he made his own tip and it was a 25% tip! As if he did better than good! Our jaws dropped. My friend drew a line through the waiter's writing and put his own tip, and now he was pissed, so it was a smallish tip of 15%.
My friend noticed then that we had been charged for the drink we didn't order, so he asked a nearby waitress (our waiter wasn't around) if she could take the drink off the bill. The bill came back corrected... BUT WITH THE 25% tip written in again!!!!
We went home and checked online to see if this was a theme restaurant, where they are supposed to treat you like crap. We felt so upset. Now we laugh about it, and we tell everyone what a ridiculous restaurant it is.
Terrible Service – The Kinsale has some of the worst service I have ever seen. Our waiter completely forgot one of our orders and never returned to ask whether we wanted more drinks. After about 20 minutes of no service, I went up to the bar to buy a drink for a friend who was sitting there, and our waiter came up to me to tell me that it was very rude to order a drink from the bar while we were sitting at a table. He stormed off and ignored our table for the rest of the night. When we got the bill, we noticed that he had automatically added an 18% gratuity. If you go to the Kinsale, don't bother getting a table, and just sit at the bar. The service is awful.
dogfishhead – This is a very authentic Irish pub in downtown( government center area). They always have a fab beer selection with a few taps that rotate which is rare in Boston. They also have Dogfishhead 90 min on tap which is super yummy and super rare. The bartenders aren't very nice, but that could have just been one woman's' bad day, multiple times lol. Kind of a hidden spot but definitely worth the stop!
Not Good Service, Food – I went to Kinsale two times for lunch and both times I had bad experiences. I sat at 1 PM for lunch and didn't get a salmon salad until 1:45 PM. Then another day I wanted to order from the bar to go - the woman was rude and dismissive. Also, the host was busy engaging in gossip to notice that I was sitting at the bar for 10 minutes before getting attended to - oh, did I mention this was not even peak time? I decided to never go to Kinsale again!
Great service – Really nice restaurant! The food was very good and the service was great. I recommend you give it a try.
Classic example of a upscale bar! – I've gone to this place a roughly 6 times during the past 12 months and have found their food and service to be exceptional. The place offers a variety of beers that you can't get elsewhere and they constantly change their selection. If someone doesn't like the prices of their menu then they can go someplace else, but the food as always been good and clean. I recomend this place if you want to have a good beer that and a comfortable atmoshphere. The bartenders are very nice and are always approachable and fun to talk with. Def recommend this place if you like irish bars with a twist. Also the seating style in the bar is almost parallel to pubs in ireland that i have been to.
Bad food, worse service – Let's begin with the positive: the interior of the bar is quite evocative, with lots of stone, wood, and large murals. The beer list at the Kinsale is nice, not extravagantly pricey, and changes often.
Sadly, the same cannot be said of the menu at the Kinsale. The food is singularly terrible--from the salad to the sandwiches to the entrees--and priced with jaw-dropping impudence. The arbitrarily named "truffle" fries, for example--chewy, oily potato slivers dusted with garlic salt and oil, are $8, and embarrasingly served in a pretentious and unwieldy cone on a wire stand. The more reasonably priced onion soup ($6) nonetheless seems like a bit of a tap (Citysearch won't let me use a word that rhymes with tap but starts with an sl-) in the face as it actually has a melted square of pre-sliced American cheese on top of it rather than anything properly grated or fresh.
The Caesar salad failed to live up to its name; stale lettuce is unwisely drenched in Caesar dressing, rendering the leaves even deader and soggier than they plainly already are. The sandwiches are generally drenched in an annoyingly sweet vinaigrette, and contain the greens that didn't pass the test for inclusion in the salad. For luncheon meat, wet panini and Terra chips, one might as well go to the grocery store and pay $10 less.
I won't bore you by reviewing entrees as well; instead, I'll save time by merely saying that the cooking continues in this awful, lazy vein. I must move on to the service, the other major flaw at this restaurant. The service at the Kinsale is almost without exception the worst service in Boston. The bartenders are inattentive and rude, treating customers with all of the courtesy of DMV employees.
Altogether this is not a bar that is worth visiting. For equally good atmosphere and infinitely better service (and better food!) go to Ned Devine's upstairs in Faneuil Hall. For the best service around and a decent choice of drinks, go to McFaddens.
Great place, but too loud – I've been to the Kinsale a few times, and i've felt differently each time. The first time, the place was dead... and the music too loud. The second time, not too busy and sitting outdoors was lovely. The third time, busy on the bar side with trivia... with music that was too loud. And my most recent visit, super busy... but we were seated promptly. The service was excellent and I really enjoyed my burger. My friend's burger was a bit too rare for him, but overall we had a good time. The only thing that could have made our experience better? Turn down the volume. There is no need to blast all that noise in the bar.
Feels formulaic – I've been here for happy hour and at night on the weekends. I consistently felt ignored by the waitstaff and the food I've had is not good. At all. The beer list isn't that great, it leans on the pretentious side and omits the standards. It feels like it was an Irish Pub concept that some restauranteur had. The outdoor patio furniture is amazing though, when it's actually nice enough to sit outside.
Great laidback pub – The bartenders here are really friendly, and they've got a great selection of beers. I really like the live music, and on Friday and Saturday nights it's usually not very crowded.
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