Chinese >The Palace Restaurant
11701 Wilshire Blvd Ste 16, Los Angeles, CA | Directions 9002534.049040 -118.461370
Neighborhoods: West LA, West Los Angeles
Under New But Better Management Again – The Palace was closed down again for a few weeks and the food was better after it re-opened. I stopped going here when they changed their shrimp har gow recipe but now it's back to the way it was when it was still VIP Harbor. However, it's more expensive, but this is one of the few dimsum places on the Westside that's good so I will keep going.
Terrible service! Thieves! – My friend and I just finished dining at The Palace Seafood & Dim Sum.
The service was horrible. We waited and waited and waited for our orders to come. Finally, I asked the waiter what was taking so long? He never placed the orders and he repeatedly apologized. Then, he said that we could order an appetizer and it would be on the house.
When the bill came, they ended up charging us for the appetizer. We explained to the manager that the waiter said there would be no charge for it. The manager explained that the waiter had no right promising anything to us.
We resentfully paid the bill without any tip and we promised that we would NEVER go back there again!
As an aside, I keep reading terrible reviews about this new place. If they continue to mistreat their customers as they do, I wonder how long they will last?
Worst Dining Experience in Recent Memory – After making reservations for a family dinner AND showing up to the restaurant on time, our table had been given away and we were asked to sit at a folding table with folding chairs. While normally I would have left at that point, one member of our family insisted we stay. It only got worse from there.
Service was inattentive (at best) and rude at most. They all but blamed US for their lousy service. For example, after bringing an insect laden drink to the table and being asked to replace it, they didn't bring anything back until we asked the Manager to intercede. Then he yelled at us for being so impatient on a busy night -- as though their scheduling problems were somehow our responsibility.
The food was nothing special. I've had comparable cuisine in a shopping mall food court at much lower prices. Rather than seasoning their food in any manner befitting professional food service, it was a soupy mess of excess salt & pepper.
Absolutely NOTHING worthwhile about this dining experience.
WORST SERVICE I HAVE EVER HAD BEFORE – I went there on Saturday. It was not crowded or busy at all so that I could get a seat really quick. The manager didn't seem nice, he was definitely an angry person. He yelled at me when I tried to get the food server attention.
Also, the waiter Samson/Simon (I forgot his name, the handwriting on the "card" was so bad) was ridiculously RUDE. I first ordered a regular coke, but he mistakenly gave me a diet one. I asked him to change it for me. Instead of apologizing for his mistake, he showed a bad face and refused to change it for me. Later, he sent the busboy to serve me another coke. Also, when I tried to order something from the menu, he was IMPATIENT to explain the ingredients of the dish.
One more thing, I complained that the cup was dirty and requested a change. Guess what, he took the cup and whisper in Chinese, "HE IS TROUBLESOME" (Obviously, he didn't realize that I could understand Chinese). I believe lots of customers got the verbal abuse, but they just didn't know what he was speaking. Anyway, at that time, there were not many customers, he was not in rush, why did they treat a customer without manner.
Food is just ok, but the service is extremely BAD. I WOULD NOT RECOMMEND if you want to eat comfortably and you want some respect as a customer. And I will never dine in there again. NEVER!
dirty – if you guys see the kitchen ,then you would never come back here again.The food is just good..
Great Place for Dim Sum – I like this place and I truly enjoy the dim sum. Their service is decent. It's a great spot to go out for lunch and it gets pretty crowded especially on the weekends. I have had dinner there a few times and they are quite delicious. I love their Shrimp Walnut and Sizzling Mongolian Beef. Yum!!!!
Okay food, worst service from Maine to California – I went to VIP for lunch over the Christmas holidays with two other people. The food was okay but the service was the worst I've ever received. The waiter acted like we were only there to bother him (not like the place was that busy, 85% of the tables were open), he overcharged us on on bill by almost ten dollars for extra soft drinks that we didn't order. When I brought it to his attention he acted mad that I scrutinized my bill. Once we got our food he never came back to the table to make sure that things were satisfactory. I definitely would not recommend this place for service, but do recommend it for decent food. Next time, I'll take my order to go.
Human Hair with Dim Sum; Laughably Rude Service – We had a disgusting and disappointing experience with VIP today. Disgusting because one of the dim sum dishes we?d chosen had human hair in the sauce. Management opted not to charge us for the dish but wouldn?t take it from our table. Later, when we asked to check the bill to verify the non-charge, the waiter sarcastically thanked us for reminding him to include tea in the bill. He came back with a slightly increased bill, and we laughed it off. As we were getting up to leave, he dropped by our table and again unnervingly emphasized: ?Thank you for reminding me to charge you for tea!? We understand that VIP did not like our complaint about hair in its food and with all of its Sunday customers, had no interest in retaining new ones. This waiter?s attitude convinced us that management was indifferent to hygienic presentation and courteous delivery of the so-so food there.
Great option for westside dim sum – I'm Chinese, and I've ordered both dine-in and take-out dim sum from VIP. It's quite good and the staff is helpful and friendly. They try to accomodate orders, even though weekend dim sum is a busy time. The variety could be better, but it's nevertheless a great alternative to driving an hour away, fighting traffic, etc. for eastside dim sum.
One Word: Disgusting – Hands down the worst dim sum I've ever had. I'm originally from Texas and the dim sum there is much better.
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