Portland >Lodging > Nines
Neighborhoods: Neighbors West - Northwest, Downtown
The undisputed Grande Dame of Portland luxury accommodations, this luxurious hotel caps Macy’s in the center of downtown, and has two diverse restaurants—Urban Farmer (great happy hour), and Departure, where the diverse clientele and spectacular views make for a completely out-of-Portland experience.
Scary, Unsafe, Unhelpful Area, hotel and Staff – I found the area to be unsafe even scary. The staff totally unhelpful, rude and not very nice at all.
I have stayed at Motel 6's with better service.
I don't know how they can say they are a five star hotel.
They are like a $30 dollar a night hotel. The worse staff, the worse area, the worse experience ever.
Over all great experience – I must admit i was very excited to be staying at the nines for a big 21st bday bash...but even with all the planning and confirming i did there was still some issues. They over booked our suite that i had reserved a month in advance, but were able to work out quite a great deal for me...ended up giving me an extra room comp. and a comp. to the resutrant..i basically ended up on top with there mistake, and they were very helpful in making sure i was pleased.
the second mistake was the towncars i reserved through them...i know they contract that out but instead of the towncars i asked for they showed up with a van. and they claimed they had tried to contact me all day, but never had a missed call or message.
in the end it all worked out and was over all a great experience. the club lounge was great and they have some outstanding staff who really do care about your stay and making it the best it can be. i was def not pleased with a few aspects but life isnt perfect and it def wont keep me from staying there again. there really isnt anything else like it in portland.
Horrible Wedding Experience - DO NOT STAY HERE – After my friends wedding on Saturday we all went to the Nines - Urban Farmer and I have never had a worse experience. The bride was in her wedding dress, groom in his tux and 20 other guests all attended to have a drink after the reception. The bride and groom didn't have ID on them, so we all sat and waited for one of the bridesmaids to bring the ID. Bride and groom were not drinking. We had management staff approach the bride and tell her repeatedly that they were going to kick us all out if one sip of alcohol touched her lips. She never drank while at the restaurant without ID. They were so rude, continually pestering her and antagonizing her. They called security on the bride and groom, after such a long day making the bride really upset. Once the ID got there we showed the management and they cut her off. She cried for over two hours that this was the worst experience ever. After paying a ton of money to rent a room for their wedding night and bringing all of our busienss there, this was the worst customer service I have ever seen. I work in the wedding industry and would never talk to a bride or groom the way they were talked to by the management of Urban Farmer. I would agree with them that maybe the bride didn't need anymore to drink, but that is still no excuse for the rude and disrespectful behavior that we experienced from their staff. I will never recommend this hotel or restaurant to any of my brides, friend, family or vendors. We have never felt so unwelcome and uncomfortable. I spoke with management on the evening and nothing was done to apologize or rectify the situation.
Great Place, Nice Rooms, Good Atmosphere – I don't know how or why people get on citysearch and give a place like the Nines 1 star. Clearly it isn't and for some reason people just can't be objective when giving a review after an experience thats not 100%. The Nines clearly is well done. Sheik, trendy and cool while still maintaining its class. If you are more comfortable at the Motel 8 then just don't come here. Its not for you. Service is ok but I really can't remember a place that I would say was fantastic. The restaurant "Urban Farmer" could use a little work on flavor but Departure (the bar upstairs) is awesome both in atmosphere and food quality. It is pretty pricey, especially for tappas style food (i.e. small plates) but worth it at least once. Pound for pound everything isn't perfect but you would be hard pressed to find a better place in Portland.
Why O why, would anyone go here? – I hated it. It was pretentious and homey- a creepy combo. Food was awful, imo, and the service was terrible. It looked like a mexican holiday inn with the totally boring hotel rooms looming on all sides. You could not pay me to go back. Also, drinks were inexpertly made and expensive. Layout was bad and they were just trying waaaaaaaaaaaaay too hard with the menu. It was actually stupid. And the service wasn't JUST inattenitve, they were rude and dismissive, when we said we weren't interested in ordering any of their 24 ounce steaks. (did I mention they were trying too hard? That is EIGHT servings of beef.) If they think they'll stay in business on the backs of the twentysomething swells, they are out of their minds and ought to look around at the restaurant scene in Stumptown. With so many tasty, clever fabulous options, why o why would anyone subject themselves to Urban Farmer? I don't mind paying a ton for amazing food. I don't mind marginal service if the food is great. I don't even mind the occasional marginal meal, if the service is superb. Sadly, this place has all of the bad and not one reason to go there again. bleah.
Stellar Staff at Urban Farmer – Rebecca, our hostess was warm and welcoming.
Aynah,our server, was helpful and attentive.
Distilled water or sparkling mineral water is a nice touch.
For lunch and we enjoyed the cheese steak.
Splurge on dessert !!! Worth every penny !!!
Mud pie was house made creamy chocolatey rocky road ice cream....with hand made marshmallow and freshly toasted almonds served wonderful whipped cream with two delightful fresh dark chocolate cookies.
Nice Decor-food so so – Went to the Urban Farmer last night. I went to the lounge in January and enjoyed it. Our server was nice enough, received our drinks and wine in a timely manner. My problem was that my Cod dish arrived warm, not hot. After ordering a salad, entree, dessert and coffee which was $100.00 with tip, I expect my entree to be hot. That's not asking too much. Also, when I asked for more coffee, an additional server quoted"I heard you already". Excuse me? Learn some manners smart a#%! So all in all, enjoyed the night out with my girlfriends, but Urban Farmer still needs improvement.
Swanky Lounge Doesn't Match Service – Positives: Okay, I'll say that the decor is great and The Nines knows how to create ambiance. They are welcoming....
Negatives: I ordered a $9 glass of wine in the lounge and expected the wine glass to be at least near half full..well it came and it was barely 1/4 of the glass ! Really? Don't insult me. Our server was indifferent to the situation and when she came back 5 min. later with what I should have got in the first place said "no worries , I understand" meaning poor me I can't afford a 2 sip glass of wine. Please!
Best of the Best in Portland – I've stayed at The Nines during the holidays and believe me it is lovely in every way and in every area: Decor, service, food, rooms. The disappointed guest sound like a disgruntled employee. I can't imagine we stayed at the same hotel. I look forward to my spring trip to Portland and my mext stay at The Nines, one of Portland's newest "pearls".
Horrid Service, mediocre menu – I've been to The Nines several times. For dinner, happy hour, a private party, lounging with friends, and even a night stay in one of their rooms. After each visits, I walked away from The Nines highly unimpressed. Frankly, I am very disappointed in what had been one of Portland's great expectations.
The issue? Horrible horrible service. Each visits to The Nines have ended with a lack of indulgence provided from the bartender & wait staff. All of them make you feel that you should be privileged to have them wait on you. Matter of fact, you are lucky if they even look at you.
Point blank, I will never go back again. I highly recommend that you do NOT either. They lack the service and feel of a five star boutique hotel. I would rather drive to The W in Seattle.
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