Portland >The Nines, a Luxury Collection Hotel, Portland
525 SW Morrison, Portland, OR | Directions 9720445.519173 -122.677932
Neighborhoods: Neighbors West - Northwest, Downtown
The undisputed Grande Dame of Portland luxury accommodations, this luxurious hotel caps Macy’s in the center of downtown, and has two diverse restaurants—Urban Farmer (great happy hour), and Departure, where the diverse clientele and spectacular views make for a completely out-of-Portland experience.
HORRIBLE people skills among staff. Friends and I were threatened multiple times that we were going to get kicked out because of "noise complaints". At one point, they even called the cops. I suggest to not stay at the Nines if you intend on having a good time with your friends. If you do choose to stay there bring duct tape to cover your mouth so you wont get threatened to be kicked for noise complaints. ALSO, don't use the ipod dock provided in the room, another reason for them to kick you out for noise complaints.
We stayed one night at the Nines off of a sharing spree. It was such a GREAT deal and fun treat to be downtown. The food was phenomenal - we were not expecting the quantity and quality of food on the concierge level - which came with the sharing spree. It was so god. The rooms are small but all you need and very clean!!
Great if You Are a Starwood Member Anyway! – I've stayed at the Nines and have rented rooms there for my SO's parents (wheelchair access needed). Both of our experiences have been wonderful.
Before moving to Portland, I stayed in numerous hotels in the downtown area. All were wonderful and had their own quirks. Realizing that only so much can be done with the renovation of an existing building, I was very impressed with the Nines.
While the rooms we stayed in on all occasions were not very large, they were well laid out and tastefully decorated. The club floor is wonderful and has the most generous lounge I've encountered as a Starwood member in some time.
The staff was quick to respond to any requests. All the employees we encountered were respectful and helpful.
We also had a wonderful meal at the Urban Farmer on more than one occasion.
Altogether a great place to stay.
My husband and I spent our 1 year anniversary here and thought this hotel was wonderful. The atmosphere is really high end, which is perfect for a "staycation." We were thrilled to see that Sharing Spree was offering rooms for half off, and booked right away. We look forward to having access to the club lounge where drinks and food are included, and we know from experience that they have a good selection there! The Sharing Spree also includes parking, which is awesome because otherwise it's pretty spendy.
Fun place for a weekend downtown – We love to go downtown for a weekend and this is a great place to stay. Can't beat the location, being so close to MAX. The rooms are great and the staff is friendly. I just love the decor - upscale modern the whole way. The rooms are exceptionally well equipped for a variety of needs. We've done the weekend routine twice and this is our place!
Very cool hotel – Had a girls weekend here, and we loved it. All the staff was great with except a female barteneder in the Departure Lounge Friday night 1/29th. Everyone else was fabulous. We ate in both restaurants, used the concierge etc. Right on max line, right by Nordys, Starbucks, a few blocks from two movie theaters. We just didn't sleep good because of the mattresses! Ouch. We would both go back.
Beautiful Hotel – The Nines is a beautiful hotel. I love Departures.
Beautifully decorated. Fantastic price on the room. Only drawback is the hyper vigilant door security. I forgot my room key and had to talk my way back upstairs by the guy monitoring the door.
Not a Five Star by Any Stretch – Horrible, spotty service. My room, which was supposed to be feather-free (called ahead to make sure this was noted), came complete with a down comforter & down pillows. I understand this happens - not a big deal - so I call the front desk and ask to have it changed out. The front desk clerk says "Can't you just take it off the bed?" I said "Yes, I am capable of taking it off the bed, but I would still need a blanket and some pillows." "Oh, okay" Housekeeping arrived about 30 minutes later (12:30AM - I had a late flight and was SO tired) with a cheap thin blanket, and no pillows. Let her know I needed some pillows too, pillows without feathers or down. She says okay, and 30 minutes later she arrives with 2 feather/down pillows! It's 1am, I am removing the down comforter to replace with the shamefully thin blanket, and I notice there are no sheets! You have got to be joking.... So I send her back for foam pillows & sheets, which she brings in about 15 minutes. She hands them to me and says "You can make the bed?" I say sure, I'm too tired to care. Get the rough sheets on, and low and behold, the sheet is riddled with holes! It's at this point I realize the decorative pillows (gold and light blue) have brown stains all over them. Ick. I curl up and go to sleep anyway. In the morning I see that the hallway carpets are dirty, buttons are missing in the elevator bank, etc. In short, not a 5-star hotel, by any stretch. Maid service did not come by the next day - however, the turndown service did straighten the room. Also of note, my room only had a shower, no tub - just something to keep in mind if you're booking this hotel. My room also faced the interior and the window would not open. Kind of annoying.
When I checked out, the front desk clerk asked about my stay, and this all came tumbling out. She seemed shocked and said that the Nines is known for their service - especially because they do not have the amenities that most 5-Stars have, so they rely on superior service to set them apart. I said that was really the opposite of my experience. She took my email address and made a note in the record, so we'll see if anything comes of it.
Eat here but do not stay overnight – Recently spent two nights at the Nines to celebrate my husbands birthday. The room though a good size with a great view of the square was smelly. There was sewer smell coming from the drains in the bathroom, even after closing up all the drain plugs and putting towels over them we still could smell sour sewer. The room was not quite clean; dirty candy wrappers on the desk and no bottled water to be had, that is if you wanted to pay $5 for water. Also the service menu and literature in the room was drawn all over in pen. There are no top sheets on the bed, which leads one to wonder how often do they actually remove that duvet cover and wash it. The first night was a regular room price (AAA discount), the second was suppose to be a package deal which I had called and set up with the reservation desk. A brithday surprize for my husband. The "package deal" to the Nines, was not the deal I spoke to the rep about, and eneded up being no deal at all for the price. I do agree there was a misunderstanding that should have been cleared up with the intial phone call. Which could have been done if the reservation person had any clue about what she was doing, which she obviously did not. But I confirmed with the rep on the phone what I was getting for the package, we went over it line by line. When I asked about the package deal on Saturday, as I did not have some of the items from the package, I was told that the items were not included the package deal. The package deal I went through with the reservation person, on the phone, line by line. Then when I tried to get it straightened out with the front desk, they kept asking me for the persons name to whom I had spoken (which I had left at home, not thinking I would need that). She kept focousing on the name of person, and the customer. Then she told me there was nothing they could do for me to fix the problem. It was not their fault and I would just have to pay extra for the services I had thought I had already paid for. So not only did we get a smelly, not quite clean room, with a tv that kept fading in color every few minutes, we had horrible customer service.
On the other side of this and their only saving grace is the beautiful location and building. The Urban Farmer is one of the best places to eat in Portland. We had Breakfeast , a Brunch and Dinner there. All were quite wonderful.
SO my suggestion, stay elsewhere (our standing favorite is Hotel Delux) but grab lunch or dinner at Urban Farmer it is worth the walk.
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