9350 S Colorado Blvd, Highlands Ranch, CO | Directions 8012639.544987 -104.942609
Mon. - Fri. 9am - 6pm;Sat. 9am - 2pm;Sun. CLOSED
Unprofessional Branch Manager – During a recent visit to this branch I spoke with the branch manager of the Highlands Ranch location, Kyle D. Stockman, who attempted to indoctrinate me with his unsolicited political views. The situation made me feel violated and very uncomfortable as a customer, and has left me with a negative impression of this business. My impression of Kyle's behavior is at worst offensive and at best immature and unprofessional. This situation was especially abhorrent given that he is the branch manager.
During our encounter, I merely mentioned that the benefits for my debit card would be discontinued after the month of July, upon which Kyle seized the opportunity to explain the banking business model, the government, and in his words, "a certain political party."
He continued without allowing me to speak, "...we can no longer afford to give our customers the same benefits as before because of these policy changes. This policy is being advocated by a 'certain political party' as a type of consumer advocacy but in reality, it is taking money from one pocket and putting it in another, from the consumer to big companies such as Wal-Mart and Shell. I don't know which is better, but..." By the end of his multi-minute tirade I was not pleased with the way he was using my time. Neither was I impressed with his rudeness, ignorance, and haphazard logic.
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