Boston >Shopping >
400 Boylston St, Boston, MA | Directions 0211642.351865 -71.070752
Neighborhoods: Back Bay, Back Bay East
STAY FAR AWAY FROM THE TANNERY IF YOU HAVE SELF RESPECT – If i could give a negative rating i would! I have had the worst experience ever this past weekend at the tannery. AVOID IT ALL COSTS!! the attitude, indifference, and general lack of respect for the customers makes me sick. I tried to return a pair of boots not knowing about their dumb no return policy and i was made to feel so worthless. I actually got a wave of the hand dismissal from the owner! how dare he ?? i have never been treated so poorly and so rudely in my life and I intend to do whatever i can to make sure that no one shops at the Tannery anymore. I have already contacted the boston business bureau and i also intent to contact my lawyer. What they are doing with the no return policy is illegal; it must be clearly stated on the receipt and it does not show anywhere except for a small sign in the store that sales are final.
RUDE RUDE RUDE. this was the first and last time i shop there. I also intend to write to FRYE boots and let them know the shady people they are in business with. Stay away from the Tannery if you value yourself as a person.
WARNING - EXTREMELY RUDE SERVICE – I have bought shoes at the Tannery on Boylston St before but never have I been treated so rudely! I asked the salesman to try on 2 pairs of shoes. By the time he came back with them I had found some more shoes that I liked, but he wouldn't bring them to me until I was finished trying on the first pairs. Finally he brought me 2 more pairs and took 1of the first 2 away. After trying on one of the new pairs, I asked if he could get me the remaining two pairs, but the owner looked at him and shook his head no. I tried on the last pair, which I didn't like (not the color I asked for), so now I have two pairs that I am considering buying and two that I didn't like. When I asked for the remaining 2 pairs again, the salesman looked awkward. I offered to have them hold the two I was considering behind the desk, and then the owner approached again and I just said nevermind, it was clearly too much hassle for them to bring shoes to customers. This is when it gets not just bad, but UGLY!
The owner asked if I could handle working there because it involves running up and down steps to get shoes. I said that I was a professor and didn't need a job. At this point he says that professors are humans too and have to take a s#*@ just like the rest of us, as he gestured pulling down his pants. I replied that I had nothing against hard work and had run a restaurant for several years. He replied that it must have been an unsuccessful restaurant, and that's why I had to become a professor! At this point I was beyond shocked and state that I have bought shoes from them in the past but will never come back again. He says good, tell your friends too, and get the @*&$ out of my store!
What happened to customer service, or even basic human decency! Truly a shame, because they have a good selection of comfortable shoes and a nice pricing policy (second pair half price), but only those with thick skins should consider shopping there.
Buyer Beware – I've never experienced such rude and unprofessional behavior at any store of any kind as I did at The Tannery on Boylston St. I bought two pairs of shoes (buy one - get one at half price). I wore the shoes around my apartment to test them out and I could tell I made a mistake. My feet were slipping and I knew that if I walked any distance in them, I would have major blisters. So, less than two weeks later, I took them back to the store for store credit. (The Tannery has signs that say no refunds/only store credit.) When I took them to the counter, the clerk got the manager and he took one look at my receipt and said "NO!" and started walking away. My husband and I were confused and we asked him why. He turned around and said that they do not give store credit unless you return the shoes within 7 days of purchase. We asked him to look at the condition of the shoes - they were in the same condition as when I bought them. He did not even open the box, much less inspect the shoes. This seems to me to be very arbitrary, bad business bordering on a scam. We told him this, also told him we can buy shoes somewhere else, and we left.
It was not simply that their policy lacked any regard for a customer's needs. Their attitude and demeaner was rude, dismissive, demeaning and hostile. It was one of the most frustrating and unpleasant exchanges I've ever had with a place where I'd spent well over $100. Life is way too short to do business with stores that seem convinced that their customer is their enemy.
After my horrible experience at The Tannery, I ordered a pair of shoes online from a large shoe retailer. I was impressed with their selection, free shipping, and you have 365 days to return your purchase if you are not happy with it. The return shipping is free also. My shoes arrived within 3 days of ordering them.
I'll never step foot in The Tannery again!
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