Shreve Crump & Low Inc

(617) 267-9100 | View Website

440 Boylston St, Boston, MA | Directions   02116

42.351861 -71.070792

Open Hours

Monday To Wednesday From 10:00 AM To 05:30 PM Thursday From 10:00 AM To 07:00 PM Friday From 10:00 AM To 05:30 PM Saturday From 10:00 AM To 05:00 PM

Jewelry, Necklaces, Jewelry Repair  more

More Categories: Antiques, Jewelry & Watches, Watches

Payment Methods: American Express, Cash, Check, Discover, MasterCard, Travelers Check, Visa

General Info: Shop Online

Jewelry Products: Diamonds

Neighborhoods: Back Bay, Beacon Hill


Reviews for Shreve Crump & Low Inc

10 months ago

Boy, has this store gone down the drain! It used to be the finest jewelry store you could go to for special gifts, with great service and product support. Now the sales staff is rude, the managers and the owner ignore calls and letters requesting help. No wonder they're going bankrupt. Never again!!

Doesn't Recommend
over a year ago

Humiliating experience – Went in here about a month ago to have an antique watch looked at since I know nothing of jewelry/watches and there were SCL marking on it.

I was greeted warmly enough by the first guy at the counter, but then was met by a gent by the name of 'Stefan'. Someone either pissed in his cheerios that morning or he's one of the most miserable human beings around.

Without even looking at the watch, he shooed me away and shot me a look which screamed 'you're wasting my time.' Shocked and embarassed I put it back in my pocket and quickly thanked him for his time. (Stefan, that's what us regulars call 'having class.') That's when I caught him rolling his eyes as I was turning to leave.

You pretentious little man.

I understand they deal with really high end stuff here and my watch was short money, but you can't treat people like that, it's just wrong.

over a year ago

Great service. Beautiful jewelry – I was so happy with my experience at Shreve, Crump & Low. From the moment I walked in the door and was greeted so warmly, to the sales associate who was really helpful in helping me pick out earrings for my wife, to the great way they wrap the silver box with a blue ribbon and then put it in a silver bag...It's all so classy!!

I had never heard of Leslie Greene before, but Shreve's carries gorgeous Leslie Greene jewelry.. earrings, pendants, cuffs.. Now I'm a big fan of Shreve and Leslie Greene!

Doesn't Recommend
over a year ago

I can't even begin to explain my anger & disappointment.... – I went to Shreve, Crump and Low to have a diamond from my grandmother's engagement ring put in a setting for my engagement. I got a setting with Pave diamonds around the band and with in a week one of the diamonds fell out of the band. When I returned to the store they first tried to tell me that they were selling faulty jewlery and it was not their problem. Eventually they agreed to repair the ring, but when it was done it looked aweful. After an enormous amount of time with really disrespectful sales people they agreed to make a new ring, the whole time acting like they were doing me a favor. This happened at least two months ago and I still don't have the ring back. When I call the store they are the most disrespectful sales people I've ever encountered - from the floor sales guy to the managers. SCL is supposed to be this premier jewlery store? I would never, ever, return there - ever.

Doesn't Recommend
over a year ago

Humiliating, Offensive Experience – I had an absolutely horrible experience at this store and I would advise anyone to think twice before wasting your time here.

Quite simply, I was shopping for an engagement ring and decided I'd buy a loose stone first. I found a diamond on Shreve's website and went into the store to inquire about it. I believed it was priced fairly, and the salesman proceeded to show me more expensive diamonds instead. I obliged, but still wanted to go with the one I had found. So, he agreed to check its status on the computer. I read the product ID number to him and he told me it was out of stock. I peered over and saw that on his computer he had typed the letter O where a zero should have been. (I had clearly said zero.) Possibly an honest mistake and I dismissed the event as such.

Eventually, after another visit, we priced the entire ring together and it was over my budget so I negotiated the price down to something reasonable. At this point, I clearly mentioned that this would be the price after tax. The final price would still be $1000 more than market price if I had gone online and found a diamond elsewhere and then put it together somewhere. Simply, I was agreeing to pay $1000 for the Shreve Crump Low name. The salesman told me he'd check with his boss about the price. The next day, he called me and informed me the price had been approved. I visited the store for a third time and spent an hour as the same salesman told me that the price hadn't included tax.

I ended up walking out and had to start my shopping from scratch. This salesman was no gentleman, and I was certain a business with the reputation of Shreve Crump and Low would exhibit more class. In fact, if he had decided to meet me halfway on the price, I would have probably obliged and paid the money and it would have been the same price.

I wasted around three hours with these people, and they made what should be a joyous event of my life completely miserable."

over a year ago

Even with the unfortunate happenings that took place at their main location, their staff is top notch – And their classic goods were top quality, which they continued to sell at the Boylston location, just not the focal point of the store's new image (unfortunately)

I really cannot speak for the Boylston Street location though as I never visited it after the move into the old FAO building, it appeared nice from the outside however I would have hated to see what they turned it into. I shopped there in early 2005, and even that was in their Chestnut Hill location which thankfully was spared from the renovations, however I can say that of all the larger Boston jewelers, Shreve Crump and Low had and continue to have some of the best staff on hand. Not only are they professional and courteous but they actually are willing to help their customers and provide service, I cannot count the number of times I have frequented other local Boston well known watch dealers/jewelers only to receive either no or rude service, with Shreve it was always pleasant.

It is truly a shame that they were miss-managed as they were however hopefully they good folks of David and Co. can lead the company into a new era and back to their old state of greatness. One can only hope so or else high end shopping in this area is looking rather bleak and bland with the chain dealers moving in.

Doesn't Recommend
over a year ago

How can you say that...they're in Bankruptcy! – How can you possibly rate them at the top. They moved out of their great space...created a space that was cold and impossible to navigate, that had no soul to it rid of the classic Shreves jewelery and brought in designer jewels that could be just as well be bought at Neiman Marcus or Bergdorf Goodmans. Hopefully the new owners that bought them will bring it back to its old life.

over a year ago

Great Boston Jewelry , a pitcher that looks like the Massachusetts State Fish - Cod – You can buy a water pitcher that is the Massachusetts State Fish a Cod. It is so much fun. It gurgles. It makes a whole table of people laugh. People love it. The pitcher itself is quite beautiful. I have a white one and people of all ages love it. I've given these to fishermen, to people leaving the state as a remembrance and for people as a house warming gift. It is reasonably priced. They come in different sizes but the large one is the best. The is a very unique gift.

They have wonderful pins of Boston scenes. These pins are nice commemoratives.

This store has gifts of all prices which I was happy to see. If you want something reasonably priced you can find it. Other times if you want something really special and more expensive they have that also.

over a year ago

Back Bay jewelers have been providing Bostonians with top-shelf beads and baubles since 1796. – In Short
This local institution has purveyed fine jewelry since somewhere around the time of Paul Revere. Besides an assortment of Boston-themed goods like "Make Way for the Ducklings" frames and colonial porcelain bowls, Shreve's sells a classic selection of jewelry, crystal and silver that takes brides from engagement ring to registry to the silver anniversary and beyond.


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Won for:
Jewelry (2006)
Nominations Nominated for:
Jewelry (2005)
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